Front Desk Receptionist
Resume:
Shana Rivera
Orlando, FL *****
***************@******.***
Professional Summary
To obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals. Work Experience
Front Desk Receptionist
Primary care specialist of Orlando-Orlando, FL
March 2023 to April 2024
1. Check in patients
2. Check out patients
3. Insurance verification
4. Medical records
5. Schedule appointments for doctors
6. Answer calls
7. Take payments for copays and deductibles
8. Training new hires
Front Desk Receptionist
Orlando Oral and Facial surgery-Winter Park, FL
October 2022 to May 2023
Welcome customers and guests in a warm and friendly manner. Ascertains their purchasing needs. Assists customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. Knows all essential aspects of our business operations. Front Desk Receptionist
Associates in Dermatology-Orlando, FL
April 2021 to October 2022
• Independently scheduled and registered patients to ensure minimal waiting time while maximizing the ward’s efficiency.
• Maintained cash receipts and completed all necessary paperwork to resolve any problems on the balance sheet.
• Checked in and checked out the patients ensuring accuracy of patient information as well as completeness of co-pays, charges, and insurance information
• Received and distributed all incoming mail.
Reservation Agent
Marriott Vacations Worldwide-Orlando, FL
April 2016 to April 2021
Answer all calls and make outbound calls
checking availability in resorts to sell vacation packages, as well as any upgrades learning about all the resorts and what there is to do around the area to be able to explain to guest and ask discovery questions to make sure we can find the right place for there vacation. Education
HIGH SCHOOL DIPLOMA
South lake high school - Groveland, FL
August 2003 to May 2006
Skills
• iOS
• Google Suite
• Medical Billing (3 years)
• Medical records
• Multi-line Phone Systems
• Guest services
• Restaurant experience
• Cash register
• Guest Services (1 year)
• Computer skills
• Microsoft Outlook
• Live chat
• Order entry
• Spanish
• Windows
• Mac OS
• Cash handling
• CRM software
• Technical support
• Sales
• Customer support
• Customer service
• Microsoft Word
• Medical Scheduling
• Front desk
• HIPAA
• Marketing
• Billing (3 years)
• Typing
• EMR systems
• Sage
• Microsoft Excel
• Front Desk
• Communication skills
• Technical Support
• Phone Etiquette
• Medical Records (3 years)
• E-commerce
• Medical terminology
• OR experience
• Vital signs
• Patient care
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