Call Center Representative
Resume:
CONTACT
Alma R. Hidalgo
******************@*****.***
EDUCATION
STATE UNIVERSITY OF NEW YORK AT PLATTSBURGH
BACHELORS of SCIENCE
Human Development and Family Relations 2012
SKILLS
CRM SYSTEMS
Customer Service
Scripting
Fluent Spanish Speaker
ADMINISTRATIVE REPRESENTATIVE
Alma Rosa
OBJECTIVE
EXPERIENCED ADMINISTRATIVE REPRESENTATIVE SEEKING TO LEVERAGE COMMUNICATION AND COORDINATION SKILLS IN DISPATCHING.
EXPERIENCE
REMOTE CALL CENTER REPRESENTATIVE
GIFT-CARD MANAGEMENT ASSISTANT
Winsor Consult Group, New York, New York Oct 2024 – May 2025
Efficiently managed high call volumes while maintaining professionalism and accuracy—directly applicable to handling time-sensitive dispatch communications.
Used multi-line phone systems and CRM tools, demonstrating comfort with the technology used in dispatch software and communication platforms.
Documented all call details with precision, ensuring accurate logs—vital for dispatch records, reporting, and incident tracking.
ADMINISTRATIVE REPRESENTATIVE
T&F Financial Services, Brooklyn, New York Aug 2021- Aug 2022
Scheduled and coordinated appointments, meetings, and travel arrangements—demonstrating strong time management and logistical planning skills essential for dispatching.
Maintained detailed records, logs and reports using Excel and internal systems, like tracking calls, routes, and assignments in dispatch roles.
MEDICAL CALL CENTER REPRESENTATIVE
Talent Hub Worldwide, Queens, New York Jan 2020-Apr 2021
Assessed and prioritized incoming calls based on urgency and patient conditions, directly aligning with the triage and critical-thinking skills required in dispatching.
Communicated clearly and calmly during high-stress or emergency situations, ensuring accurate, timely responses vital in dispatch environments.
Coordinated between patients, providers, and departments, reflecting the multitasking and cross-team communication essential in dispatch operations.
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