Granbury, TX *****
Phone: 817-***-****
*.**********@*****.***
Tina Wright
Objective
Experience
To find a position with a company that I can bring my knowledge and experience. Which include, Yardi, Paycom QuickBooks online, MS Office, AOD, ADP, Office Fax/Copy machines, I have worked with several different accounting software’s and pick up quickly.
Certified Assisted Living Manager – October 2017
9-2018 – 4-2024 Dyson – Remote
Report to Supervisor
2018 - Customer Service Chat Agent Canada – 2019 Marketplace Advisor – 2021 SR Marketplace Advisor
Chat with up to 3 customers at a time. Selling products, placing orders, assisting with follow ups, and diagnosing issues with machines. Assisted with training new hires.
Answered emails from customers regarding orders, payments, issues with machine and tracking information.
Provided support for all Canada Platforms on Marketplace and assist with US as needed.
Set up returns
Trained new advisors
As SR advisor developed training materials for new advisors, developed new reports for reporting production.
Attend meetings with other departments to review Marketplace and make any adjustments needed to stay with KPI’s
Oversee Teams chat room for assistance with questions/concerns
Assign duties and monitor platforms moving advisors as needed to assist elsewhere
1-2017 – 12-2017 Franklin Park Senior Care – Round Rock TX
Report to Executive Director
Business Office Manager
Opened new facility
Monthly Billing of residents
New Hire processing, and compliance
Payroll
Filing of Payroll records, and Resident records
Ordered Office Supplies
Petty Cash distribution and reconciliation
Accounts Payable
Accounts Receivable
Collections
Supervised Front Desk Employees
* Interim Executive Director for a period, overseeing 40+ staff, and residents. Helped in other departments as needed, Activities, Marketing, and Concierge.
7-2016 – 12-2016 Harmony Point Memory Care – Cedar Park
Report to Executive Director
Front Desk - Administrative Assistant
Greet Clients
Answer phones
Mail distribution
Reply to e-mail’s inquiring information on the facility
Payroll
Filing of Payroll records, and Resident records
Order Office Supplies
Accounts Payable
Accounts Receivable
Collections
Assist Director as needed.
Process new hire paperwork, along with Orientation of new hires
2007–2016 5 Stars Over Texas – Cedar Park TX
Report directly to Owner
Accounting
Answer phones
Accounts Payable
Accounts Receivable
Payroll, Monthly reports
Billing
2006–2007 Horseshoe Bay Resort Horseshoe Bay TX
Report to HR Director
H/R Manager
Supervised HR Staff.
Benefit Coordinator – Negotiated new benefits, conducted employee meetings.
Employee Housing – 30-unit Apartments.
Coordinated H2B arrivals, housing, and departures.
Updated SOP’s, Job Descriptions.
Revised filing system.
Enforced company policies.
Revised drug policy.
Conducted investigation of Sexual Harassment, Drug and Alcohol abuse.
First 6 months of employment I worked in Accounting designing and implementing a new position of income auditor. At that time, I was promoted to HR Generalist, and after 3 months was promoted to HR Manager. I also took on duties of Property manager.
1999–2005 KWS Manufacturing Burleson, TX
Report directly to CFO
H/R and Accounting Supervisor
Managed all aspects of H/R, new hire orientation, benefits, and accidents OSHA logs, monthly and quarterly reports as required.
Accounts payable - processed purchase orders, invoices, and payments.
Handled all calls to and from vendors.
Supervised 2 employees in billing, collections, and receivables
Trained new hires
Coordinated annual appreciation functions for employees
Education
1978–1982 Nimitz High School Irving, TX
Accounting classes - TCJC 2000-2001
HR Certification class – University of Texas 2006
Certified Assisted Living Manager - 2017
Interests
Football, ROTC Booster Club, and hanging out with my husband and grandchildren.
References
Carissa Brizek – 630-***-****
Carrie Fredzyk – 908-***-****
Bridget Allen – 240-***-****