Customer Service Administrative Support

Benita M. Jolly

678-***-**** ️ ******.*****@*****.***

OBJECTIVE

I am a dedicated and detail-oriented professional seeking a challenging position within an established company where my knowledge, experience, and skills in customer service, administrative support, and HR operations can contribute to mutual success.

QUALIFICATIONS

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Strong 10-key data entry and database management skills

Extensive experience in customer service, dispute resolution, and administrative support

Familiar with HR operations, onboarding, and employee relations

Knowledgeable in Edexcel, JDE, VEIS and GAVERS data systems

EDUCATION

Fort Valley State University Fort Valley, GA (Currently Enrolled)

Major: Organizational Leadership

Minor: Psychology

Fort Valley State University Fort Valley, GA (08/2007 – 06/2009)

Major: Business Management

12 Accounting Credits

Dean’s List (2008, 2009) Overall GPA: 3.4

Soft Ball Team

D.M. Therrell High School Atlanta, GA

Concentration in Law and Government

Graduated top of my class with honors

PROFESSIONAL EXPERIENCE

Support Services / Customer Service

Arconic 05/2018 – Present

Assisted with Managing HR operations, including recruitment, onboarding, and employee relations

Process high-volume data entry with 10-key proficiency for accuracy and efficiency

Assist customers with inquiries and order processing

Enter and track orders in company databases

Invoicing, close out month end billing

Support Services Clerk

Georgia Department of Health – Vital Records 05/2014 – 05/2018

Amended birth and death records using VEIS and GAVERS systems

Researched and retrieved Vital Records (birth, death, and marriage) as requested by customers

Prepared, tracked, and verified open records requests

Served as a liaison between the Department of Health and government agencies

Updated and maintained state customer databases

Provided administrative support, scheduled meetings, and maintained multiple calendars

Associate (Part-Time)

Target Superstore Corp. 11/2013 – 01/2015

Balanced cash receivables drawer and back-office petty cash

Batched and coded billing invoices while maintaining sales transactions

Assisted with merchandising, inventory control, and customer service

Medical Records Clerk

Emory Healthcare 10/2010 – 05/2013

Verified and entered patient information for birth record certification

Scanned and maintained medical documents in the hospital database

Provided customer service and administrative support to parents and staff

Intern

Honorable Linda T. Walker, United States Magistrate Judge 05/2006 – 08/2006

Assisted in legal research and case preparation

Observed court proceedings and legal briefings

Managed case files and organized legal documents

Provided administrative support for the magistrate's office

Intern

Powell & Goldstein LLP Law Firm 05/2007 – 08/2007

Provided administrative support to attorneys, maintained case calendars, and scheduled appointments

Processed meeting minutes and couriered court documents between clerks, judges, and attorneys

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