Customer Service Sales Support

Imecca Wright

**** ***** ***, ********, ** ***** 678-***-**** ************@*****.***

PROFESSIONAL PROFILE

Dedicated and results-driven customer service and logistics professional with over 18 years of experience in high-volume industries, including airline operations, logistics, and administrative support. Owner of 2 Queen Bee’s Transport, a logistics company providing reliable and efficient transportation solutions. Proven expertise in customer relations, problem resolution, ticketing, and sales support. Exceptional communicator with a strong entrepreneurial spirit and a passion for delivering outstanding service. CORE COMPETENCIES

● Customer Relations & Communication

● Logistics & Supply Chain Management

● Problem Resolution & Conflict Management

● Ticketing & Reservation Systems

● Sales Support & Promotion

● Time Management & Multitasking

● Team Leadership & Staff Management

● Administrative & Operational Support

● Budgeting & Financial Oversight

PROFESSIONAL EXPERIENCE

2 Queen Bee's Transport — Atlanta, GA

Owner 2020–Present

● Founded and operate a successful logistics company specializing in transportation services for local and regional clients.

● Oversee day-to-day operations, including scheduling, route planning, customer service, and managing a fleet of vehicles.

● Cultivate strong client relationships by providing exceptional, reliable service and addressing customer inquiries and concerns promptly.

● Handle business administration, including financial management, budgeting, marketing, and staffing.

● Collaborate with partners, vendors, and suppliers to ensure timely and cost-effective deliveries.

● Implemented efficient operational strategies that have contributed to business growth, maintaining a high customer satisfaction rate.

Delta Airlines, Inc. — Atlanta, GA

Ticket Agent 2007–2022

● Delivered exceptional customer service by addressing inquiries, resolving issues, and ensuring passengers had a seamless travel experience.

● Utilized critical thinking to solve complex customer concerns and escalated issues to leadership when necessary, enhancing overall customer satisfaction.

● Assisted passengers with ticketing, ensured accuracy of flight information, and facilitated smooth boarding by directing passengers to appropriate gates.

● Provided support during flight delays, including arranging accommodations for impacted passengers, showing strong empathy and problem-solving skills.

● Worked collaboratively with teams to meet sales goals, ensuring ticketing was completed accurately and efficiently.

AirTran Airways, Inc. — Atlanta, GA

Gate Agent 2006–2007

● Supported passengers through check-in processes, provided seating assignments, and managed baggage handling to ensure timely departures.

● Answered passenger questions about flight statuses, gate changes, and boarding procedures in a clear and friendly manner.

● Processed ticketing changes and assisted with reservation adjustments, ensuring accurate information and a smooth customer experience.

● Managed boarding announcements and maintained up-to-date flight status on boards to ensure passengers were well-informed.

US Airways, Inc. — Atlanta, GA

Ramp Agent 1999–2006

● Ensured the safe and efficient handling of luggage, cargo, and mail, contributing to overall flight operations and customer satisfaction.

● Coordinated with ground crew and flight crew to maintain smooth transitions between incoming and outgoing flights.

● Demonstrated attention to detail by adhering to safety protocols and minimizing delays, supporting timely departures and arrivals.

The Patillo Group — Atlanta, GA

Executive Assistant 1998–2007

● Provided high-level administrative support to executives, including managing schedules, making travel arrangements, and coordinating meetings.

● Communicated with clients, vendors, and stakeholders on behalf of the senior leadership team, maintaining professionalism and positive relationships.

● Managed office operations, including budget oversight, payroll processing, and preparation of reports for meetings.

● Created and updated presentation materials, contributing to client proposals and new business initiatives.

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