Quality Assurance Information Technology

Ruchi Mayor

************@*****.*** 508-***-****

OBJECTIVE

Over 20 years of diverse experience in Information Technology and Software Quality Assurance fields. Ideal position would allow me to utilize my technical, professional and interpersonal skills to achieve business goals and personal growth

OVERVIEW

Strong understanding of Software Development Life Cycle (SDLC) and Testing Life Cycle (TLC)

Experience working in a product development group using Waterfall and Agile methodologies

Expertise in testing web and mobile applications, iOS & Android

Experience in testing Web, Client/Server and Database Applications, UI testing, Web services testing, backend testing and mobile testing (location, gestures, orientation for Android/iOS)

Proficiency in analyzing business requirements, functional and technical specifications and requirement coverage

Expertise in designing Test Strategies, Test Plans and Test Cases

Regularly involved in coordinating the project deliverables like effort management, status reports, issue escalations and root cause analysis

Expertise developing and executing SQL queries as part of backend testing Proficiency in test planning and test management tools

Strong exposure in Financial Services Industry, Healthcare industry and other Web startups

Efficient and able to adapt to a multitude of environments

Good troubleshooting, problem solving and communication skills to collaborate with developers, product managers and analysts to ensure high quality, timely project delivery

Strong planning and management skills to delegate work among testers allocated to projects and planning releases and regular communication of project status and issues.

PROFESSIONAL EXPERIENCE

TELADOC INC. JANUARY 2022- MARCH 2025

Position: Lead End to End QA

Managed a project for chronic condition management implementing a goal setting feature to manage weight, blood sugar and blood pressure. This initiative engaged members via lessons, habit forming tasks like steps, food logging and getting streaks to feel awarded. This feature was implemented on iOS, Android and Web resulting in 75% increase in early engagement and generating millions in incremental revenues.

Managed a Providers based Care project where members with chronic issues be identified based on the health readings collected via Bluetooth devices and filtered based on algorithm so the health care providers can tweak members medication and advise them accordingly.

Tested functionalities to complete regular screening, improve nutrition, exercise and overall wellbeing.

Mentoring and working with offshore

Platforms/Tools – RESTful APIs- Postman, JIRA, MixPanel, Amplitude, DBeaver, MySQL Workbench, Azure Data Studio, deployment using Jenkins, Redshift AWS, mobile testing using XCode, Android SDK, JIRA, XML, JSON, Git, Windows, Linux, Android, iOS, MS Office 365

FIDELITY INVESTMENTS APRIL 2010 – MARCH 2019

Position: Lead UAT Analyst Jun 2015 – Mar 2019 Group: FI I was part of the FIT Platform UAT Team responsible for testing the NF & IWS platforms

Lead the user acceptance testing (UAT) effort on one or more projects during every release

Worked on projects involving Agile and Waterfall methodologies

Manage testing activities, progress and statuses, managing defect tracking and representing FIT Platform UAT during project or release meetings

Collaborate with other systems and business testers, product managers, and analysts

Design, document, review and execute user acceptance test plans, scenarios and test cases

Ensure new applications, or enhancements and maintenance on existing applications satisfy business requirements and meet quality metrics

Collaborate with product managers to identify and recommend product enhancements and best practices

Evaluate and recommend improvements to FIT Platform UAT standards, processes and tools

Platforms/Tools: Wealthscape, WSI, eMoney, Fid.com, CASy, FBSI, Quality Center,

Jira, in home developed Mobile testing tools

Position: Senior QA engineer Nov 2012 - Jun 2015 Group: Pyramis Global Advisors

Involved in project test planning, coordination and implementation of QA methodology

Coordination with offshore QA and working with Product owner / analyst to understand requirements and size the story in agile

Develop test strategies, test plans, participate in reviews before the SIT starts

Expertise in Unix, SQL and ETLs to perform backend testing and verifying batch jobs

Testing for several applications like Paper Portfolio, Requesting Short Locate and Portfolio Monitor

Creating and maintaining regression suites for several AUT Regularly involved in coordinating the project deliverables like effort management, status reports, issue escalations and root cause analysis.

Tools/Technologies: TOAD, Erwin, SQL Navigator, IBM/Rational Clear case, Clear quest, XML, Eclipse, maven, DBArtisan. Informatica, Batch Analyzer, ControlM Enterprise, Informatica, Xi-Docs, uDeploy

Position: QA Engineer Apr 2010 – Nov 2012 Group- FFAS –CDIS Team

Develop test plans, test strategies and implementation of QA methodology

Participate in defect review meetings and write SIT summary report for various projects

Wrote generic queries to make use of parameters which can further be automated in future.

Schedule and monitor various SIT cycles to validate functionality and controlM wrappers and interdependencies.

Participate in CDIS QA process improvements and help other SIT testers in the area of expertise.

WORKSCAPE INC. JULY 2005 – APRIL2010 Position: QA Engineer

Workscape provides a full range of outsourced benefits and workforce management solutions including outsourced benefits administration, compensation management, performance management, employee self- service and manager self-service as well as employee portal.

Mentoring and working with offshore

Acted as an active QA representative for product related Cross Functional Teams (CFT)

Developed test plans, test strategies and designed test cases based on the new/existing functionality

Used SQL scripts for testing data validation and data integrity

Participated in Smoke testing, Sanity testing, System testing and GUI testing

Experienced in test environment setup Ability to master new technologies quickly

STUDENT ADVANTAGE.COM JANUARY 2001 – OCTOBER 2001

Student Advantage is a dot com company selling discount cards for students over the internet. I was involved in testing the online student registration application

STATE STREET JANUARY 1999 – JANUARY 2001

I worked in State Street as a Database Administrator and a batch cycle QA person for 2 years. My work experience includes performing QA activities for the batch cycle and schema implementation, space management, backup recovery and working on the performance issues of the databases

REFERENCES

Provided upon request

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