Customer Service Pharmacy Technician

NINA R. SMITH

682-***-**** cell

****.*********@*****.***

PROFILE

A focused and disciplined Certified Pharmacy Technician with more than 8 years of retail and 2 years of private institute experience, reflecting well-developed

communication skills, interacting effectively with my peers on all levels.

Conscientious and detail-oriented, with an earned reputation for dependability,

integrity, efficiency and professionalism

• ability to read/ understand/ dispense prescriptions

• knowledge of drugs and drug strengths

• sound judgment, seeking professional assistance when needed

• outstanding communication/ customer service skills

• awareness of legality issues

• experience with inventory control and stocking

• proficiency in computer operations/ data entry

WORK EXPERIENCE

Fort Worth ISD 08/2000 – open Sub Secretary/Clerk

McKesson oncology 07/2016-10/2016 Prohealth staffing contractor

Omnicare Pharmacy 05/2010-06/2016

Texas Health Care 06/08-04/2010

• Fill and ship prescription using UPS and FedEx world system

• Answered phones for orders and refills, answered questions on pricing

• Contacted physicians to verify prescriptions/ refills and address third

party issues;

• Communicated with warehouse and wholesalers for inventory

information; followed up with customers

• Filled prescription under guidance of registered pharmacist; prepared

labels using Intercom Plus system

• Worked with customers at Drop Off Window, ensuring optimum customer

service to generate repeat and referral business

• Entered prescriptions into computer system’s patient profiles and check

for drug allergies

• Managed special orders; received and stocked inventory, maintaining

appropriate documentation

• Received outstanding ratings from Wal-Mart and Walgreen Secret

Shopper

• Provided assistance to registered pharmacist and pharmacy customers,

managing over 1000 prescriptions on regular basis

EDUCATION

Texas State Board of Pharmacy expire 09/30/24

Pharmacy Tech Certification board expire 06/31/24

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