Customer Service Data Entry
Resume:
Angela Bell
**********@*****.***
Professional Summary:
Motivated and detail-oriented Property and Casualty adjuster. With hands-on experience in vehicle damage assessment, repair cost estimation, and claim resolution. Skilled in using industry-standard tools like CCC ONE and Audatex to deliver accurate estimates and transparent customer service. Committed to building expertise in claims handling and contributing to efficient, fair outcomes for policyholders and insurers.
SKILLS:
Restoration & Fabrication
Collision Repair
Vehicle Damage Appraiser
Record Management
Negotiation
Technical Proficiency
Customer Service Excellence
Regulatory Compliance
Team Leadership
Data Entry
Problem Resolution
Scheduling/ Time Management
Investigative research/ Analysis
Policy Interpretation
Claims Documentation
Technical Skills:
Claims Management Software: CCC One, Audatex, Mitchell, Encircle, Xactimate
Advanced MS Office Suite
Virtual Claims Platforms
Licenses & Certifications:
Property & Casualty Adjuster License ( # 300********
Florida All-Lines License (W796304)
CAT AUTO certification, CA Fair Claims certification, MetLife certification
Contents Inventory Certification from Best Claims
State Farm Auto, Policy and Estimatics certification
Preparing to obtain Associate in Claims- A.I.C.
Experience:
Leach, G Rentals LLC / Jun 2023 – Present Property Operations Assistant
Conducted inspections and optimized property readiness.
Analyzed occupancy trends and market conditions to improve operational efficiency and resource allocation.
Oversee maintenance operations, driving measurable improvements in property efficiency.
First Class Collision / Mar 2023 – Jun 2023 Auto Estimator
Conducted comprehensive vehicle damage assessments, providing accurate repair estimates.
Contributed to improving estimation accuracy and reducing turnaround times by leveraging advanced estimation software.
Assisted in preparing repair cost estimates, ensuring a balance between customer’s satisfaction and operational efficiency.
Negotiated with insurance adjusters to ensure fair settlements, leading to improved claim resolution rates.
Meticulously documented vehicle damage using advanced estimation software. Maintained precise records for each case, ensuring transparent communication with clients and insurers.
Coordinated seamlessly with technicians and parts suppliers to expedite repair processes. Fostered strong relationships with insurance companies, facilitating smooth claim settlements.
Cross-referenced supplements for the shop manager, saving the company 50% in overtime.
Eberl/State Farm / Sep 2021 – Dec 2022 CAT Auto Total Loss, CAT ECTA Express, CAT Total Loss/ Estimator Adjuster.
Received first notice of loss, analyzed policies to determine if the policy was in force, reviewed exclusions to verify they were not applicable, and determined the course of loss details, obtained recorded statements, scheduled appointments to inspect vehicle damage virtually by phone or by a field adjuster.
Ordered and deciphered police reports to accurately determine liability.
Established initial reserves and adjusted reserves as claims developed to maintain accuracy.
Entered new claims in diary system, maintained the diary system to ensure timely handling of all claims and continuously documented claim development.
Conducted comprehensive assessments of total losses, utilizing advanced estimation techniques to ensure accurate valuations and streamline claims processing.
Reduced costs by immediately referring vehicles to salvage.
Meticulously evaluated vehicle damages, prepared detailed estimates, and negotiated settlements, ensuring fair time resolutions for policyholders, claimants, and body shops.
Identified fraud indicators and referred claims to the SIU Unit.
Wrote partial and full denials when warranted.
Expeditiously processed payments and closed claims.
Coordinated seamlessly with internal teams and external partners to facilitate efficient claim handling and optimize resource allocation during catastrophic events.
Adapted to new industry technologies and procedures to improve handling of total loss claims and estimates.
Diligently managed storage fees, arranged towing services, and referred insured and/ or claimants to approved car rental companies and repair shops to maintain control and reduce expenses.
Helped streamline claim processes, contributing to faster resolution times and improved accuracy.
Jeff Lungren Chevrolet/ July 2017- Jan 2021 Lead Detail Technician
Conducted thorough vehicle inspections to identify cleaning needs, enhancing overall appearance.
Maintained vehicle records, documenting conditions and services completed.
Managed inventory and quality control, ensuring supply availability and equipment functionality.
Coordinated with the service department for seamless operations.
Supported the sales team by providing assistance with the sales that increased sales by 95%.
Captured photos to upload on the companies website. I trained new employees.
Independent Contractor Aug 2015- Sept 2021
Provided cleaning services for private homes, ensuring high standards of cleanliness and customer satisfaction were met.
Conducted pet-sitting services, including feeding, watering, walking, medication if needed, and provided companionship to pets.
Managed scheduling, billing and customer communication to maintain a professional and reliable service.
Built strong relationships with clients through attentive care and attention to detail.
Payless Auto Body Nov 2012 – Aug 2015 Auto Body Technician
Consulted with customers to understand repair needs, ensuring clear communication and satisfaction.
Wrote detailed estimates for vehicle damage, aiding in accurate cost projections.
Repaired vehicle damage, sanding, priming, painting, body filler, rhino liner.
Diagnosed complex auto body damages creating efficient repair plans to minimize turnaround time.
Streamlined the repair process significantly reducing average repair time and increasing shop productivity.Built strong relationships with suppliers and insurance adjusters, optimizing parts procurement and claims.
Education:
IA Path 2024 Auto Crash Course
Mocat Adjusters 2021, Adjuster Training
Vatterott College, Medical Office Assistant 1996-1997
Achievements:
Successfully transitioned from hands-on collision repair to auto damage estimation, building on technical skills and earning industry certifications to expand expertise in claims handling.
Demonstrated ability to manage claims during catastrophic events, ensuring timely resolutions and clear, empathetic communication with policyholders.
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