Security Officer Customer Service
Resume:
Mia Lozano
Chicago, IL *****
********@*****.***
Professional Summary
Hello! My name is Mia Lozano. I am 22 years old, outgoing, dedicated, and a fast learner. I have a history in the restaurant industry, childcare, hotel industry, and am currently in security. i am dedicated to what I put my mind to and passionate about what I do.
Willing to relocate: Anywhere
Work Experience
Protective Security Officer
Allied Universal-Chicago, IL
August 2024 to Present
• Patrolled assigned areas to ensure the safety and security of premises
• Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises
• Monitored surveillance cameras and alarm systems, promptly responding to any suspicious activity or emergencies
• Implemented access control measures by verifying identification credentials of individuals entering restricted areas
• Responded quickly to medical emergencies by administering first aid and contacting emergency medical services when necessary
• Performed regular checks on fire extinguishers, alarms, and other safety equipment to ensure proper functioning at all times
• Provided excellent customer service by assisting visitors with directions, inquiries, and general assistance as needed
• Escorted employees or visitors when requested for their safety or protection purposes
• Participated in ongoing training programs to enhance knowledge of security protocols and procedures
• Collaborated with team members to develop emergency response plans tailored to specific locations within the premises
• Maintained accurate logs of all incidents, accidents, and daily activities
• Collaborated with law enforcement agencies during investigations and provided necessary information or evidence as required
Swim Instructor
British Swim School-Chicago, IL
February 2024 to May 2024
• Provided swim instruction to individuals of all ages and skill levels, ensuring a safe and enjoyable learning environment
• Developed personalized lesson plans based on individual needs and goals, resulting in improved swimming techniques for each student
• Implemented effective teaching methods, including demonstrations, drills, and hands-on practice sessions to enhance students' swimming abilities
• Monitored progress of students through regular assessments and provided constructive feedback for improvement
• Ensured safety protocols were followed at all times during lessons by closely monitoring swimmers and maintaining a vigilant presence
• Collaborated with parents or guardians to address any concerns or questions regarding their child's progress or specific needs
Hostess/Server
Kimpton Hotels & Restaurants-Chicago, IL
June 2023 to November 2023
• we used open tables seating app to coordinate
• Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
• Effectively communicated with servers, kitchen staff, and management to coordinate seating arrangements and maintain smooth operations
• Managed guest seating efficiently, ensuring optimal use of available tables and minimizing wait times
• Maintained cleanliness and organization of the host/hostess station, creating an inviting first impression for guests
• Assisted in taking reservations over the phone or through online platforms, accurately recording guest information
• Implemented strategies to optimize table turnover rate without compromising quality of service provided to guests
• Maintained knowledge of daily specials, menu items, promotions, and any changes in restaurant policies or procedures
• Efficiently managed high-volume periods by effectively prioritizing tasks while maintaining attention to detail
Hostess
Chef Art Smith's Reunion-Chicago, IL
April 2023 to July 2023
• Effectively communicated with servers, kitchen staff, and management to coordinate seating arrangements and maintain smooth operations
• Provided accurate wait time estimates to guests, managing expectations in a professional manner
• Maintained cleanliness and organization of the host/hostess station, creating an inviting first impression for guests
• Collaborated with the serving team to accommodate special requests or dietary restrictions from guests Hooters Girl
Hooters-Chicago, IL
October 2022 to April 2023
• open tables
• seat guest
• cashier
• take photos with guest
Sales Associate
Clark Street Sports-Chicago, IL
April 2019 to July 2020
· Process customer returns, answer questions about the merchandise, and manage exchanges
· Respond to service inquiries and coordinate resolutions with management and floor associates
· Restock merchandise in correct sections of the store to ensure shelves are stocked and faced
· Clean and maintain the store to make sure all signs/prices are displayed
· Complete shift start/end duties and generate reports for management Assistant Manager
Hyde Park Taco Station-Chicago, IL
January 2018 to January 2019
• Quickly and efficient clean tables to provide a sanitary environment for customers
• Assist cashiers to provide customers a fast pace service
• Provide support to numerous functions within the restaurant when short-handed
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Supervised and trained a team of employees, providing guidance and support to maximize productivity
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Implemented cost-saving measures such as energy-efficient practices or waste reduction initiatives resulting in savings
Stage Crew
After School Matters-Chicago, IL
June 2016 to August 2016
· Set up the stage for performances
· Assist in building props and set for plays
· Assist backstage with performances
· Lead a team to plan, organize, and execute smooth performances Volunteer Helper
New Life Covenant Church-Chicago, IL
o
Babysit younger kids o
Plan activities for the younger kids o rovide a safe environment/child
- proofing the rooms
Skills
• Microsoft Outlook
• Phone etiquette
• Longboarding
• TECHINALS SKILLS: Experienced with Microsoft Outlook, Excel, and PowerPoint Hobbies
• English
• Food service
• Cashiering
• Social media management
• Social media marketing
• Babysitting
• POS
• Microsoft Excel
• Organizational skills
• Serving Experience
• Play and watch Rugby
• Childcare
• Communication skills
• Microsoft Word
Certifications and Licenses
First Aid Certification
CPR Certification
Food Handler Certification
Armed Security License
Guard Card
Class D Security
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