Customer Service High School

Musa Drammeh Ceesay

**** ********* ***** ** *******, Georgia 30318

Phone: 609-***-**** Email: ****************@*****.***

Objective

Motivated and customer-focused professional with international experience in hospitality, healthcare, and customer service, seeking a hotel industry position. Strong skills in guest relations, operational support, conflict resolution, and facility management.

Education

Universität Erfurt – Erfurt, Germany

Bachelor of Arts in Economics and Registered Nurse (RN)

Gutenberg Gymnasium Erfurt – Erfurt, Germany

High School Diploma

Nusrat High School – The Gambia

High School Certificate

Work Experience

B&B Hotel – Jena, Germany

Hotel Staff

Greeted and assisted guests with check-in and check-out procedures in a professional manner.

Responded to guest inquiries and resolved service issues quickly to ensure satisfaction.

Managed reservations, cancellations, and room assignments efficiently.

Assisted with housekeeping inspections to maintain the highest room standards.

Supported hotel front desk operations, including billing and payment processing.

Provided concierge services, including booking transportation and local tours.

Trained new staff on front desk procedures and customer service protocols.

Katholischer Krankenhaus – Germany

Healthcare Assistant

Assisted with patient intake, basic care, and administrative support for hospital operations.

Worked closely with nursing teams to ensure quality healthcare delivery.

Maintained clean and organized patient rooms according to hospital standards.

Supported emergency care teams during high-urgency situations.

Communicated empathetically with patients and families regarding care and updates.

Macfit Gym – Germany

Customer Service and Fitness Assistant

Registered new members and provided facility tours to potential clients.

Assisted with daily gym maintenance to ensure a safe, clean environment.

Handled membership inquiries, renewals, and resolved customer complaints.

Supported fitness staff with organizing group classes and events.

Promoted special programs and personal training services to clients.

BP Gas Station – Germany

Sales Associate

Provided fast, friendly service to customers in a high-volume environment.

Operated cash register, managed daily financial transactions, and balanced cash drawers.

Maintained product displays, monitored inventory levels, and reordered supplies as needed.

Handled customer complaints professionally and resolved issues to ensure customer loyalty.

Maintained strict adherence to safety and security standards.

Skills

Customer Service Excellence

Hospitality Front Desk Operations

Reservation Systems and POS Handling

Guest Relations and Conflict Resolution

Multilingual: Fluent in English, German, and local Gambian languages

Problem-Solving and Crisis Management

Team Leadership and Staff Training

Facility Management and Cleanliness Standards

Strong Communication and Interpersonal Skills

Time Management and Organizational Abilities

References

Available upon request.

Contact this candidate