Travel Agent Technical Support

Richard Vetter

**** * ********* ***** ****. Unit 1191, Las Vegas, NV 89183

631-***-**** • ************@*****.***

SUMMARY OF QUALIFICATIONS

Goal-oriented professional and Bachelor of Science graduate, seeking an advanced-level position of Remote Travel Agent in Las Vegas, Nevada utilizing strong technical, communication, and problem-solving skills. Additional strengths include interpersonal skills, leadership, as well as effective critical thinking, organizational and planning experience. Strong work ethic with demonstrated success in both teamwork and individual situations

Operating Systems: Windows 7, 8, 10, and 11, Windows Server 2003, 2008, 2012, and 2016

Programs: Highly proficient in Microsoft Word, Excel, PowerPoint, Access, Outlook, Attendance Enterprise, KVS Information Systems, VMWare, Cisco DUO, FileZilla, Handy Backup, and Adobe Professional.

Hardware: HP LaserJet Printer configurations, Kyocera Printer configurations, Toshiba Printer/Copiers, Access Points, Switches, Macrium Reflect 7, and Infotronics Employee Attendance Systems.

Web Conferencing: Microsoft Teams, Google Hangouts, Cisco Webex, and Zoom.

PROFESSIONAL EXPERIENCE

Town of Smithtown I.T. Department Smithtown, NY

Technical Support Specialist 4/2019 – Present

●Provide in-house technical user support for problems or issues logged into our internal support system Sourcepass

●Provide monitoring of internal servers daily which manage the town’s active directory, backup files, emails, VPN, and wireless network

●Responsible for processing payroll files and printing paychecks along with other town check and bill runs

●Install and configure all Dell desktop and laptop computers, HP LaserJet Printers both USB and network to ensure all configurations meet Town’s standards for virus protection, printing configurations as well as security and password standards

●Provide time & attendance support to department managers to correct or adjust their employees worked time to accurately reflect employees worked hours

●Update and maintain the town’s website with the latest information

●Conduct Information Security training sessions on topics such as phishing, password security, spoofing, shoulder surfing, false links, and other new threats when they are broadcast or announced

●Assist in server virtualizations by migrating files and updating shortcuts to servers on users’ computers

●Assisted in migrating email from Microsoft Exchange to Office 365 cloud-based software

●Help users with logging on with Cisco DUO dual factor authentication

Technical Support Aide Town of Smithtown I.T. Department

4/2014 – Promoted to current position 4/2019

EDUCATION

St. Joseph's University Patchogue, NY

Bachelor of Science in Computer Information Systems

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