Customer Support

Amanda Wellener

Telford, PA • 267-***-****

******.********@*****.***

PROFILE

Dedicated and detailed-oriented recent graduate with a Bachelor’s degree in Health Management, seeking to leverage strong organizational and communication skills in the healthcare industry. Professional with 30 years of experience in both office and manufacturing settings. Proven ability to collaborate effectively in team settings and manage multiple tasks efficiently. Adept at collaborating with cross-functional teams to meet production goals while maintaining high standards of quality and safety. Eager to explore diverse opportunities within the health sector to leverage my education and skills in a meaningful way. EXPERTISE / STRENGTHS

Critical Thinking Time Management Empathy and Compassion Fostering Teamwork Interpersonal Communication Confidentiality and Ethics MS Office Strategic Decision-Making Cultural Competence EDUCATION

UNIVERSITY OF PHOENIX

Bachelor of Science in Health Management / 2023

LANSDALE SCHOOL OF BUSINESS

Associate in Specialized Business Degree, Business Administration / 2020 Medical Billing/Coding Diploma / 2019

CREDENTIALS

National Association for Health Professionals (NAHP) Healthcare Certifications Nationally Registered Certified Coding Specialist (NRCCS) CAREER OVERVIEW & HIGHLIGHTS

SECANT GROUP / QUAKERTOWN, PA

A biomedical textile manufacturing company

Braiding Technician 1 / October 2023 – Present

• Machine Operation: Set Up, operate, and maintain braiding machines to produce medical textiles, ensuring that production runs smoothly and efficiently.

• Quality Control: Monitor the quality of braided products throughout the manufacturing process, perform inspections under a microscope and tests to ensure they meet the required specifications.

• Documentation: Maintain accurate records of production metrics for compliance and reporting purposes. PENNSYLVANIA PAIN & SPINE INSTITUTE / CHALFONT, PA Medical Billing Specialist / January 2020 - May 2021

• Submitted patient’s electronic/paper insurance claims within 24 hours of appointment; practice serves 800+ patients a week

• Examined encounter forms to verify diagnoses codes with services rendered

• Provided insurance companies with documentation to expedite payments and resolve denials

• Posted Patient payments and Insurance payments daily MEDAQUAL INC. JAMISON, PA

Medical Billing Specialist June 2019-November 2019

• Responsible for inpatient and outpatient hospital coding and billing as well as family practice and pulmonary medicine billing and coding

• Examined patient’s encounter forms to verify diagnosis codes and reconciled codes against services rendered

• Reviewed and validated the accuracy of charges, including dates of service, services provided, location, patient identification, and provider signature

DERMATOLOGY & MOHS SURGERY CENTER / DOYLESTOWN, PA Medical Biller & Coder / June 2018 - June 2019

• Performed day-to-day front desk functions, including greeting patients, checking them in/out, making appointments, verifying insurance, answering phones, and data entry

• Entered appropriate CPT codes and associated diagnosis codes, appended necessary modifiers, and addressed claim- related issues and denials for up to five physicians DONTECH / DOYLESTOWN, PA

Inspector / March 2015 - June 2018

• Inspected and cleaned the raw and coated glass to produce military applications

• Used various tools to accomplish pre-assembly and assembly of products

• Operated a Dragon 24 kiln and handled equipment such as laser cutter, glass/whiteboard cutter, eye loupes, and calipers

• Experienced in cleanroom protocol

ENTREPRENEURIAL ENDEAVORS

LUCKY 7 PET SITTING PLUS / TELFORD, PA

A professional pet-sitting service with over 20 years of experience in animal care. Owner & Operator / 1990-April 2023

• Provides first-class service to over 50 private clients in the Bucks County and Montgomery County areas; services include pet sitting (visits, full day, and overnight options), barn animal visits, errand services, local transportation, and dog walking

• Responsible for the day-to-day operations, overseeing all aspects from marketing and sales to accounting and human resources

• Manages and trains employees to ensure that they are performing their jobs efficiently and effectively

• Anticipates and attends to individual job needs while upholding high standards of service

• Ability to quickly act on any issues regarding safety and maintenance

• Ensures pets are fed, exercised, nurtured, and safe

• Credentials included National Association of Professional Pet Sitters and Pet Sitters International

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