Office Manager Patient Care

Megan Peacock

**** ****** * ******* ******, Iowa 51501 712-***-**** ************@*****.***

I am excited to apply for the Office Administrator position at your practice. With ten years of experience in the dental office, including six years in the front desk administration, I bring a wealth of skills and a solid foundation in patient care. My background as an Office Manager has equipped me to handle daily operations effectively, while my education from Iowa Western Community College in Dental Assisting enhances my understanding of the healthcare environment. I pride myself on my creativity, motivation, positive attitude, and enthusiasm, which I believe will contribute to fostering a collaborative team atmosphere. I am eager to join your team and I look forward to the opportunity to contribute to your practice’s commitment to excellent patient care.

Education

DENTAL ASSISTING CERTIFICATE MAY 2004 IOWA WESTERN COMMUNITY COLLEGE

· Major: Dental Assisting

· Coronal polish certificate

· Radiology certificate

CPR/AED certified expires 2025

Enrolled in Columbia Southern University

Obtaining my Bachelor’s in Administration, HR, Project Management, and Leadership Certificates

Sunbit Certified

Work history

Business Manager Legacy Dental Care, February 2024-present My role is responsible for fostering an atmosphere that allows my team to work together to provide an exceptional patient experience. I oversee daily operations, staffing, onboarding employees, and office financials to ensure fundamental systems and protocols are in place and functioning effectively to reach practice goals.

● Accounts Receivable

All patients receive statements upon close of invoice

Collections

■ Tek Collect

Insurance claims

■ account credits

■ refunds

● Human Resources

Onboarding/offboarding employees

Quarterly conversation

Yearly reviews

OSHA/HIPPA/CPR training scheduled annually

Conflict resolution and coaching among employees and maintain documentation

Payroll

401k meetings

● Accounts Payable

All accounts are paid on time

Report to Owner if there is a cash flow issue

● Provide Leadership for the team

Ensure th front office team is trained and systems are in place to run day-to-day operations of the practice

● Provide Timely and accurate reporting to Dr’s

Run specific reports and goals weekly

● Marketing

Postcard mailing

Facebook posts and comments

Instagram posts and comments

Updating our website with changes

meeting with the marketing team with updates to website/posts Lead Dental Assistant Miboca Dentistry, July 2022 -February 2024

● Assisted Chair side in all general and speciality procedures

● assisted the office manager in front office duties, included: filing, account receivables, payroll, patient billing, patient relationships, scheduling appointments, treatment coordinator, marketing, and budgeting.

● inventory specialist

● clean and sterilize with OSHA guidelines/ COVID -19 guidelines

● digital x-rays

● Making temporary crowns

● Maintaining all equipment/ monthly checks

● Coronal polishing

● Excellent team builder

● Stocking the office

● Entering Doctors notes daily

● Entering in lab slips

● pouring up models and having personal contact with laboratories

● Clear Correct coordinator

Lead Dental Assistant, City View Dental, April 2019-July 2022. January 2022 to July 2022 Administrator Assistant

● Assisted Chair side in all general dentist procedures

● assisted the office manager in front office duties, included: filing insurance, account receivables, payroll, patient billing, patient relationships, scheduling appointments, treatment coordinator, marketing, and budgeting for ordering.

● inventory specialist

● clean and sterilize with OSHA guidelines/ COVID protocols guidelines

● digital x-rays

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● Making temporary crowns

● Maintaining all equipment/ monthly checks

● Coronal polishing

● Excellent team builder

● Stocking the office

● Entering Doctors notes daily

● assisting serving the VA with the entry of detailed notes

● Entering in lab slips

● pouring up models and having personal contact with laboratories

● Invisalign coordinator

LEAD DENTAL ASSISTANT, 40TH & DODGE FAMILY DENTISTRY,SEPTEMBER 2015-MARCH 2019

● Assist chair side in cosmetics, endodontics, extractions, implant restorative, prophy, and any other procedures

● Maintain the equipment with monthly checks

● Complete a thorough inventory

● Clean and sterilize rooms with OSHA guidelines

● Digital x-rays

● Coronal polishing

● Building relationships with patients/patient coordinator

● Great team player

● Answering phones

● Collecting payments on accounts

● Treatment planning

● Clinical notes for Doctor

● Clear correct/ Invisalign coordinator

CUSTOMER SERVICE, WOODHOUSE AUTO FAMILY, JUNE 2013-SEPTEMBER 2015

● Inbound and outbound calls

● Scheduling appointments -car maintenance

● Building relationships with customers

● Head of the Mazda project

SALES ASSOCIATE, PAYLESS SHOES, NOVEMBER 2012- JUNE 2013

● Opening and closing the store

● Controlling money deposits

● Handling money

● Organizing the store

● Cleaning nightly

● Customer service

References available upon request

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