Customer Service Representative
Resume:
Quinncylen Jackson
AZ ****5
************@*****.***
Career Overview
Personable and responsible Customer Service Representative with 5+ years of experience working in a fast-paced environment. Solid team player with great positive attitude. Core Strengths
• Customer service skills
• Energetic work attitude
• Conflict resolution
• Strong organizational skills
• Creative problem solver
• Strong client relations
• Energetic work attitude
• Conflict resolution
• Strong organizational skills
• Creative problem solver
USPS (2018- current)
Rual Carrier
Level 6 postal clerk
Mailing handling
Mail processing
Customer service/sales
Acting post Master experience (with none carrier post office) Dodd unlimited (2015-2018)
District manager
Managed 13 HCR mailing routes and 11 express routes Customer service for customer complaints and concerns Conducting interview for hiring process if needed
SMH (2014-2017)
Patient safety attended
Sitting with the patient making sure they don't cause harm to themselves Stream (2014-2014)
Customer Services Representative
Team lead
Took 20-50 calls
Helping the customer with there issue for Siriusxm radio Apac (2013-2014)
Supervisor
Watched handle time
Aux time
Coached when needed
Customer Services Representative
Took 20-50 calls
Helping the customer with there issue
B.O.B (Back Office Billing
Apply credits
Billing Adjustments
Charges
Sales
Keep a 10% rate calls vs sells
Up sale
Results (2012-2013)
Customer Service Representative
• Assisting Wellcare members with insurance information
• Responsible for taking up to 100 inbound calls daily
• Responsible for relaying accurate insurance information
• Assisting providers with claim inquiries
• Assisting members with over the counter orders, RX information, locating doctors, etc
• Local Resource Planner (LRP) Mentorship
ECP (2011-2012)
Customer Service Representative
• Responsible for up to 500 outbound calls per day
• Assisting customers with new product information
• Enrolling customers in our energy savings program Cracker Barrel (2006-2007)
Customer Service/Server
• Providing customers with friendly service.
• Assisting coworkers with daily tasks
CRYST TECH (2004-2005)
Calibration Team Supervisor
• Direct Supervisor for team of 8
• Responsible for reporting to upper management
• Testing and Calibrating microchips
• Preparing orders for shipping
• Producing up to 3500 microchips per week
Call Tech (2003-2004)
Customer Service Representative
• Providing software support for inbound callers
• Assisting with product awareness and general inquires
• Average call volume 200-300 calls per day
School
Sarasota School of Massage Therapy
Graduated 2011
Coursework included:
Laws, Practice Management, 70hrs Hands-on-Training High Tech Central
Coursework included:
Mother board work, producing traces and repairing digital boards Accomplishments
• Professionally processed 500+ calls per day, providing information and service to ensure customer satisfaction.
• Problem Resolution
• Responsible for support and development of company disaster recovery plan.
• Served as advocate for end-users, performing tests and problem analysis for server, desktop and IT infrastructure work.
• Board Work Repair
• Detected machine malfunctions and problem-solved accordingly.
• Repaired, maintained and replaced parts on circuit boards.
• Leadership Skills
• Dorm President and Sergeant First class in R.O.C.T
• High Tech Central Student Body President for 2 consecutive years
• Awarded Top Agent Award for Quality Assurance and Customer Satisfaction survey
Contact this candidate