Program Manager Project

Marshatta Johnson

*******************@***.*** 601-***-****

PROFESSIONAL SUMMARY

Proactive professional with a proven track record in driving success through strategic thinking, leadership, and teamwork. Skilled in leveraging abilities for growth. Engaging communicator dedicated to process improvement and measurable results. Seeking a role that fosters innovation and leadership. Known for curiosity, innovation, and using AI to enhance productivity. WORK EXPERIENCE

UnitedHealth Group UnitedHealthcare Jul 2015 – Present Sr. Program Manager I: served as Capabilities & Project Manager Aug 2022 – Present PEx Provider Engagement & Experience Operations (formally known as PMO)

Identified opportunities for process improvement and implemented solutions to streamline project workflows will keeping up with

$80+ million savings and budget.

Lead cross-functional teams in Agile projects, ensuring timely delivery and alignment with organizational goals. Enhanced communication, managed risks, and optimized resources for streamlined processes and successful project outcomes.

Manage PEx cross-functional teams of 500+ to successfully deliver 2 complex projects on time and within budget. Spire Research Capabilities & Routing Capabilities, and work on Jarvis DEAC (EWS) + Digital First Adoption & AI.

Develop and maintain project plans, schedules, system access request, and budgets, ensuring alignment with organizational goals.

Implement Agile methodologies while working with our product, technology, development, and UX/UI teams to improve project efficiency and adaptability to changing requirements.

Direct and implement product strategy to internal and external stakeholders, delivering technical and operational deliverables, insuring financial KPIs are met.

Facilitate communication between stakeholders, team members, and executives to ensure project alignment and transparency.

Manage risk mitigation strategies to anticipate and address potential project obstacles.

Support leadership in the overseeing of resource allocation, including staffing, equipment, and budget allocation, to optimize project performance.

Mentor and coach team members, supporting teams and additional project components to foster professional growth and improve overall team performance.

Sr. Provider Advocacy Account Manager Dec 2021 – Aug 2022 Provider Markets Operations

Managed high-level core and strategic account relationships, driving member and revenue growth through provider education and growth strategies. Collaborate with UHN network management and serve on committees to build relationships across functional teams, business partners, and leadership.

Gathered provider data, triaged issues appropriately, identify solution to their problems.

Conducted provider onboardings, start-ups, and navigate through credentialing issue.

Managed and grew relationships assigned with Core and Strategic Accounts.

Organized tasks, researched issues, created reports, facilitated meetings, presented face to face at townhalls, focus groups, expos etc. for all lines of business in different regions.

Initiative-taking, always thinking creatively of ways to serve our departments and external business partners. Provider Data Analyst/Assc. Business Process Analyst Apr 2021 – Dec 2021 Provider Service Operations

Served as the main point of contact for internal and external client data requests for all lines of business.

Created and revised SOPs and process documents for two teams with provider operation.

Pulled data from Nexidia to analyze for different internal and external client call listening request.

Proactively collaborated with external departments to resolve issues to improve provider experience such as Provider in Distress.

Provided ad-hoc reporting with quick turnaround times. Sr. Resolutions Specialist Jul 2015 – Nov 2018

C&S Provider Services

Managed special projects from business manager and C&S supervisors, activity coordinator, providers escalations, internal trainer, coach, and issue resolution.

Performed root cause analysis on complex issues by utilizing resources such as CSP Facets, ICUE, UFE, NDB, Provider Advocates, Network Managers, and internal department inquiries.

Acted as a liaison between upper management, plan directors, supervisors, and agents.

Engaged with different teams and external provider contacts to fix underlying issues and highlighted gaps/trends that could reduce metrics for the overall business team.

Managed both high volume and escalated projects timely and professionally.

Participated & Represented C&S provider services in the VA plan audit.

Created training material and facilitated over 25+ training classes for new provider services initiatives.

Managed escalated calls, coached advocates on knowledge gaps, improving metrics, errors, escalations, and NANs, analyzes error trends, plan and conducts team huddles and meetings.

Acquired fluent knowledge of Medicare & Medicaid programs for 8 states and 12+ lines of business.

Established relationships between the state health plan and the provider services department.

Participated and represented C&S in the 2017 DE state plan audit.

Provided member benefits to providers, escalated provider calls, input provider authorizations, evaluate and escalate claims and appeals.

VOLUNTEER/LEADERSHIP EXPERIENCE

UnitedHealth Group May 2020 – Present

DEI Allyship People Leader May 2020 – Present

Work with 2 production teams to bring DEI topics and discussions about controversial topics faced in the marketplace, improving psychological safety.

DEI Council Member for Provider Operations Dec 2021 – Present

Assist the chief of staff to ensure successful meetings through proper organization and communication.

Assist with provider operations marketing for PEx, such as productions, campaigns, and social responsibility. Self and Team Development Pillar Lead for Provider Experience and Engagement (PEx) Jan 2022 – Present

Research and present self and team development topics that are presented on pulse calls, where we check the morale of the PEx organization through the eyes of the provider advocates and leadership.

Lead a small team of 5-7 and coordinate the overall pulse calls, ensuring they go smoothly. Steering Committee Member for Leadership Mentoring Circle Oct 2022 – Present

Design and circulate LMC marketing communications on various Viva Engage communities.

Oversee and give direction to site co-leads across 4 different states and offices.

Advisor to the “Read to Lead Book Club”, coordinating and educating them on what is needed to have successful book club meetings.

Advisory Board Member for Shades in Technology Employee Resource Group Sept 2023 – Present

Revitalized and coordinated ERG by providing strategic direction, identifying and recruiting new executive sponsors and committee leads/members, as well as implementing an action plan to achieve 2024 goals.

Marketplace Pillar member, coordinating partnerships with internal and external community partners to help develop the future of the marketplace for people of color.

Advisor to the Shades in Technology Podcast, assisting with providing direction and coaching on overall skillsets. Community Pillar Lead for Black Experience Employee Resource Group Jun 2023 – Present

Recruited and organization 50+ people to support over 10k members of the BE ERG, through monthly activities and events that encompasses the culture of African Americans.

Arranged Black History Month and Juneteenth Week in collaboration with other pillars and leadership to host on-sites in 5 different states serving 1.6k+ members. Brought in speakers and panelists both internal and external to the company to build lasting partnerships.

Oversee the coordination of Monthly Jam Session’s, which host discussion topics related to Black culture, averaging 400+ attendees each month.

Advisory Board Member for Women of Color Collective Jan 2024 – Present

Created and organized the planning of the quarterly newsletter and monthly podcast listening show while advising the team on direction.

Currently in the transition from Advisory Board Member to Lead of the Women of Color Collective, which entails collaborating with the executive sponsor and advisory board on future direction of the ERG. RECOGNITION

Awards: 2023 Service Hero, 2023 Green Belt, 2x Ops Star Award Winner SKILLS

Well Versed In: Leadership & Team Management, Delegating Tasks, Financial Acumen, Strategic Visioning, Resource Development, Stakeholder Engagement & Communication, Policy & Compliance Oversight, Networking & Community Relations, Diversity, Equity & Inclusion

Skills: Public Speaking, Marketplace Influencer, Cultivating & Maintaining Relationships, Creative, Innovative, People Development, Solution-oriented, Results Driven, Navigating Ambiguity

Relevant Certifications: Six Sigma Lean, Adobe Certified Professional certification, currently in pursuit of Expert and Master exam

EDUCATION

Belhaven University

Bachelor of Arts (B.A.), Business Administration

Jackson State University

Bachelor of Arts (B.A.), Mass Communications with a concentration in Integrated Marketing Communications

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