Administrative Assistant Entry Level

CURRICULUM VITAE

PERSONAL DETAILS

Name : Martha Wahu Gitau

Date of Birth : 14th April 2000.

Gender : Female

Nationality : Kenyan

Marital Status: Single

Religion : Christian

Passport No : BK429717

Languages : English and Kiswahili

Height : 5.3”

Weight : 52kg

CAREER OBJECTIVE

To secure a challenging position in a reputable organization to expand knowledge and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Seeking an entry level position to begin my career in a high-level professional environment. To secure employment with a reputable company, where I can utilize my skills to the maximum. SKILLS AND ATTRIBUTES

Exceptionally professional demeanor and very respectful and friendly attitude. Exceptional verbal and written communication skills. Effective team-player with considerable attention to details. Dexterous to stand for long periods.

EDUCATIONAL BACKGROUND

2018 – 2019 : Trans-Eastern Airline Aviation College.

- Diploma in Cabin Crew

2014 – 2017 : Noonkopir Secondary School

- Kenya Certificate of Secondary Education.

2006 – 2013 : Nyonjoro Primary School

- Kenya Certificate of Primary Education

WORK EXPERIENCE

Tia Wira Shopping Centre - Narok

Receptionist September, 2019 – Jan 2022

Pamoja Stores

Receptionist April, 2022 – Present

Responsible for supporting customers by providing helpful information, answering questions, and responding to complaints and ensuring that customers are satisfied with products, services, and features.

Duties:

• Provide assistance to customer services personnel.

• Organize and schedule customer orders to an appropriate department.

• Ensure customer orders are met on time.

• Interact with customers to know their requirements and needs.

• Resolve conflicting and complex issues relating to customer services.

• Ensure dispatching and shipping of products is met with customer deadlines.

• Maintain and manage customer files and databases.

• Coordinate and collaborate with cross-functional teams to ensure quality services to customers.

• Handling customer payments and issuing receipts.

• Assist customers in locating the required merchandise. KEY SKILLS AND COMPETENCIES

Experience of working with customers from different cultures & backgrounds.

Ability to make clienteles feel welcome.

Experienced in dealing with the public & comfortable in a selling role.

Well spoken, approachable, with great attention to detail & a professional attitude.

Can fluently speak English.

HOBBIES

• Travelling

• Reading

REFEREES

To be provided upon request

Contact this candidate