Scrum Master Project Management

Name: Vichitra Anish

Email: ********@*****.***

Phone: +1-945-***-****

LinkedIn Id : Vichitra Anish

SUMMARY

** ***** ** ********** ** the field of IT with focus on Technical Scrum Master/Scrum Lead, BA, Test Manager, QA Lead, effective use of Agile and QA - Testing practice.

Experienced in Agile, Waterfall and hybrid models of project management methodologies.

Lead the planning and implementation of a phased development project.

Facilitated the definition of project scope, goals, and deliverables.

Managed customer expectations.

Managed stakeholders to features into well-defined project requirements project requirements

Managed participation from agency and external business stakeholders.

Defined project tasks and resource requirements (in cooperation with BA).

Expertise working in an agile environment to continuously review the business needs, refine priorities, outlines milestones and deliverables, and identifies opportunities and risks.

Expertise with Agile frameworks like Scrum, Kanban, Lean and Scaled Agile framework

Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.

Experience in TDD/BDD practices in managing the projects

As part of Delivery team ensured quality service by managing project teams, monitoring their progress, and building relationships with customers.

Excellent knowledge of Scrum techniques and artifacts (such as definition of done, user stories, Scrum Of Scrums, backlog refinement)

Managed risk analysis, change management and development of mitigation plans and proactively monitors risks throughout the project lifecycle.

Track project deliverables using appropriate tools (JIRA, Azure DevOps, Rally, Confluence).

Facilitates, communicates, and coordinates project progress, deliverables and tasks, follow-up with project teams, testers, stakeholders, and management.

Extensive leadership experience, problem-solving, project management skills and ability to manage multiple tasks effectively.

Well- experienced in various industry including, P&C Insurance, Healthcare, Automobile/Automotive, Oil & Gas Energy & Utility sectors, Pharmaceutical domain and Telecom.

Skills

Agile Frameworks - SAFe Agile,Scrum, Kanban,Lean

JIRA & JIRA Portfolio, Azure DevOps(ADO),RALLY,TABLEAU

Project Management/Test Management Tools: RTC,RQM,JIRA, Rally Dev, HP ALM, CQ,

Confluence, Clarity

FrameWorks: Hybrid framework (Data driven and modular framework), TESTNG

Automation Testing: IBM RFT,SOAPUI pro, UiPath, Katalon, Postman-API

Application: GUIDEWIRE, Guidewire Digital-Jutro, MAXIMO

MySQL, TOAD, XML, python, Java

Operating Systems: Windows7, UNIX

Experience

Country Financials: Technical Scrum Master - (09/2024- Till date)- SAFe Agile

Project Description: P&C Insurance –Guidewire Digital - Jutro Implementation

Submission and Policy change for LOB’s BOP, WC, CA and UMB.

Roles and Responsibilities

Work with Product Owner to align team with product vision, align business goals and prioritize backlog.

Guide cross-functional teams in Agile best practices and methodologies

Facilitate all Agile ceremonies, such as backlog refinement, sprint planning, retrospective, daily stand-up, and sprint review/demo

Involve in PI planning and work with RTE for the upcoming PI and ensure the backlog is prioritized and align with the business goal for upcoming PI.

Remove impediments and act as a change agent to implement Agile principles and best practices across the team and the organization

Participate in Scrum of Scrums and facilitate Program Increment (PI) execution

Maintain relevant metrics that help the team see how they are doing (e.g. burndown charts, defect trends, user story/feature completion rates, capacity, velocity, etc.)

Manage and maintain Rally dashboards and metrics up to date for every Iteration.

Report WSR (Weekly status report) for Digital team on the progress on bi-weekly basis.

Daily Sync up with Digital team Managers to discuss on the road blocks/impediments and progress of the team

Work with Analysts to ensure proper handoff is provided for the team to start Dev and QA

Collaborate with other teams like PC configuration, Integration and rating team to ensure dependencies are addressed and to expedite the defect to be fixed on priority.

Monitor project progress, identify potential risks or delays, and implement proactive mitigation strategies.

Tracking the CRs, RISK and updating the RACI board Items for dependencies.

Coaching the Scrum team in self-organization, cross-functional skill set domain knowledge and communicates effectively, both internally and externally working within the Scrum team

OPOS – Lead Scrum Master - (02/2024-08/2024)- SCRUM and KANBAN

Project Description: OPOS Foresight/Insight/ Telepain – Healthcare- Development of Web and mobile application for chronic pain patients receiving long term opioid therapy as a part of a medically managed comprehensive multimodal pain management treatment plan.

Roles and Responsibilities

Collaborate with Product Owners to plan development increments and software builds, ensuring alignment with the overall project plan.

Managing cross-functional team for Insights, foresight and telepain application

Lead all Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Review, and Retrospectives, ensuring each meeting is purposeful and productive.

Coach and mentor Agile teams, promoting self-management, high performance, and collaboration. Remove obstacles and resolve conflicts to help the team achieve their goals.

Create and monitor sprint execution metrics such as burndown charts, velocity charts etc

Maintain and track the progress of production support tickets creating in Zendesk – Kanban framework

Act as a bridge between teams and stakeholders, ensuring alignment on priorities and project goals. Communicate project status, risks, and dependencies clearly and effectively.

Develop comprehensive project plans, including scope, schedule, and resource allocation.

Coordinate and manage all project activities, ensuring adherence to project milestones and deadlines.

Manage the IT infrastructure for OPOS

Establishing team level cadence and driving team level ceremonies Work with the teams to drive the definition and refinement of the program and team backlogs.

Monitor project progress, identify potential risks or delays, and implement proactive mitigation strategies.

Ensure adherence of the platform backlog vision, mission, OKRs and product roadmaps.

Regularly communicate project status updates to clients, internal teams, and management.

Cultivate strong relationships with clients, understanding their needs and objectives to deliver tailored solutions..

Tracking all the objectives, scope, goals, tasks, metrics, and documentations of team progress in JIRA and Confluence. Create required dashboards with all the required metrics in JIRA

Contributes to the advancement and improvement of Agile practices within the organization.

Good understanding and ability to understand and document business requirements for reporting in a HIPAA regulated environment.

TCS/General Motors- USA-Texas (02/2023- 02/2024)

Technical Scrum Master– SAFe Agile

Project Description: Managed charging program launch Duke Energy for EV customers, MVP for HEMS Silverado EV launch, FLEET Management. Delta to GMEC Cloud Migration.

Roles and Responsibility:

Work with Product Owner to align team with product vision, sprint goals and other necessary information.

Work with the RTE to co-ordinate the scrum team goals, predictability metrics, and goals towards program objectives

Managing 3 scrum teams (Data Analytics, Data Engineering and Data Integration team) for cloud migration and assisting the team in creating a draft PI plan for the PI’s iterations, writing draft PI Objectives, and identifying program risks and issues.

Planning, preparing for, and leading meetings at an advanced proficiency.

Determine and remove impediments that interfere with the ability of the teams to deliver assigned goals.

Co-ordinate with delivery teams of different ART providing delivery Support for communicating with technical architects and delivery leads, creating, and maintaining delivery plans with various delivery teams for smooth data migration from DELTA to GM energy Cloud.

Experience with managing Azure DevOps(ADO) dashboards, Excel reporting, and creating, maintain and tracking Key Performance Indicators (KPIs) to measure program performance.

Establish high-level, measurable goals, targets and outcomes using the OKR framework.

Understanding the data flow and involved in basic working on basic SQL queries using Snowflake

Tracking the RISK and updating the ROAM board Items for dependencies.

Assist the team and the Product Owner identify stories, maintenance, defects, tech debt, and other work the team needs to accomplish during the PI.

Facilitating Scrum ceremonies like Sprint Planning, Daily Stand-ups, Retrospectives, Story Refinement, and Release Planning

Participate in scrum-of-scrums (SoS) to support managing and remedying dependencies across multiple product/application teams.

Coaching the Scrum team in self-organization, cross-functional skill set domain knowledge and communicates effectively, both internally and externally working within the Scrum team.

Coached team members to higher levels of maturity by improving their process and ensuring they adhered to the Scrum framework

Facilitated discussion, decision making, and conflict resolution across cross-functional teams

Creates an environment of collaboration within the teams that allows for open dialogue and productive solutions for resolving conflicts.

PWC SDC – Bangalore (10/2019-01/2023)

Project: (PwC Products &Technology) – Scrum Master – Transparency Hub

Project Description: PwC cloud-based solution helps pharmaceutical and life sciences companies simplify transparency reporting, which can quickly respond to continually changing disclosure requirements around the world.

Excellent written, verbal, and interpersonal communication skills, particularly in a virtual video environment over Microsoft Teams

Manages time extremely well, can quickly sense when an issue needs to be discussed or triaged

Ability to dive into the details when applicable, ask probing questions with

Facilitating Scrum ceremonies like Sprint Planning, Daily Stand-ups, Retrospectives, Story Refinement, and Release Planning

Experience with managing JIRA dashboards with the Sprint Goals, Burdowncharts, Velocity graph and other project deliverables.

Participate in scrum-of-scrums (SoS) to support managing and remedying dependencies across multiple product/application teams.

Ensured quality service by managing project teams, monitoring their progress, and building relationships with customers as part of IT Delivery team

Provided Delivery Support for communicating with technical architects and delivery leads, creating, and maintaining delivery plans with various delivery teams

Coached team members to higher levels of maturity by improving their process and ensuring they adhered to the Scrum framework

Experience with managing JIRA boards dashboards, Confluence pages, Excel reporting, and creating and tracking KPI

Facilitated discussion, decision making, and conflict resolution across cross-functional teams

Used Agile methods and processes to coach 4 product owners through complex problem-solving and solution strategies

Ensured user stories were 100% ordered, defined, and ready to be worked on by the team

Identified complex impediments and assisted teams in identifying a path to deliver on their sprint commitments

Managed risk analysis, change management and development of mitigation plans and proactively monitors risks throughout the project lifecycle.

Assist in tracking and removing impediments, fostering an environment for high team performance and continuous improvement.

Guided Agile principles and facilitation skills to ensure teams were working in an Agile mindset and utilizing Scrum practices

PWC SDC – Bangalore – (06/2019 – 10/2019)

Project :(CCI Quorum Upgrade )Energy-Oil&Gas domain – Scrum master/Scrum Lead

Project Description: Quorum Energy Suite solutions streamline critical upstream and midstream workflows to maximize performance and achieve results faster.

Quorum Energy Suite delivers innovative solutions for planning, operations, accounting, measurement, transportation, and logistics for oil and gas industry

Ensured 3 project teams go live with Agile values and principles and followed client-required processes and practices

Facilitated Agile Ceremonies such as Sprint Planning, Daily Stand-ups, Retrospectives, Story Refinement, and Release Planning

Assist in tracking and removing impediments, for high team performance and continuous improvement.

Applied Kanban practices with Scrum, to provide a focus on improving the flow through the feedback loop; optimizing transparency and the frequency of inspection and adaptation for both the product and the process

Participate in scrum-of-scrums (SoS) to support managing and remedying dependencies across multiple product/application teams.

Experience with managing JIRA dashboards with the Sprint Goals, Burdowncharts, Velocity graph and other project deliverables.

Tracked and communicated projects' progress to stakeholders and management staff

Interfaced with product owners on an active basis to manage product backlog and sprint activities

Removed obstacles and managed risks to enable team efficiency and effectiveness

Ensured quality service by managing project teams, monitoring their progress, and building relationships with customers as part of IT Delivery team

Provided Delivery Support for communicating with technical architects and delivery leads, creating, and maintaining delivery plans with various delivery teams

Ensured 100% of Scrum activities were tracked, kept up to-date, and reported

Hands-on experience with any agile collaboration tool(s)

Guided Agile principles and facilitation skills to ensure teams were working in an Agile mindset and utilizing Scrum practices

IBM India Pvt LTD- (12/2017 – 06/2019)

Project: Amica Mutual Insurance - Guidewire PolicyCenter (P&C Insurance) Scrum Lead/QA Lead

Project Description:

PolicyCenter Version 8 with Property and Casualty Insurance -LOB Auto and Homeowners.

Prepared repository of test case for all process and sub process for different flows of business based on the state and the rating factors

Worked on the Test coverage for PolicyCenter version 8 upgrade

Involved in preparation of regression test suites for regression test for the automation team.

Writing test cases for executing test cases and raising defects and on successful testing, uploading the results in HP QC

With strong knowledge on P&C Insurance training other team members to understand the PolicyCenter functionality.

Having daily calls to progress on testing and to highlight any challenges being face.

Gathered information, resolved problems and implemented improvements by acting as point of contact between stakeholders.

IBM Australia Pvt Ltd – (01/2017 – 12/2017)

Project: NBN CO Maximo Implementation(v7.5) (Onsite - Melbourne/Sydney) Test Specialist – Technical Team Leader -

Worked on Service Activation Team in Monthly releases.

Involved in preparation of regression test suites for Regression Test.

Expertise in Test Automation using SELENIUM

Expertise in web services testing for integration using SOAPUI

Expertise in WWM Maximo Platform Integration Testing for IR17.

Involved in End to End Maximo WWM System testing forIR17.

Writing test cases for user stories, executing test cases and raising defects and on successful testing, uploading the results in RQM.

With strong knowledge on Maximo training other team members to understand the Maximo functionality and NBN process.

Having daily calls to progress on testing and to highlight any challenges being faced.

IBM India Pvt Ltd – (02/2015 - 01/2017)

Project: NBN CO Maximo Implementation (v7.5) Test Specialist

Was a CP LEAD for Melbourne (IR19) and Sydney tower -IR18).

Involved in driving the team as a CP-lead.

Involved in Test Automation - SOAP UI and SELENIUM.

Involved in End to End Maximo WWM System testing forIR17.

Leaded WWM Maximo Platform Integration Testing for IR17.

Writing test cases for user stories, executing test cases and raising defects and on successful testing, uploading the results in RQM.

With strong knowledge on Maximo training other team members to understand the.

Maximo functionality and NBN process.

Having daily calls to progress on testing and to highlight any challenges being faced.

Test Specialist – IBM India Pvt Ltd – (08/2013 – 12/2015)

Project: LPP TEAM - AT&T

Worked in LPP Dev Contact Team as BST support for ICORE and INSTAR Application: ICORE & INSTAR.

Performing the ICORE & INSTAR sanity for UAT environment.

Completing the capacity request for the projects.

Supporting the testers for multiple issues on chat and War rooms for their projects.

Solving the defects on QC created for the projects.

Supporting testers on mails for completion of NAD and TTU.

Reporting the list of BST defect on daily basis to the team.

Direct interaction with the clients in resolving the issues.

Working on HALO Projects and debugging issues.

Reporting the list of defects for HALO defects.

Creating and managing capacities and capacity related issues as a Mayor for Cleveland Location.

Hands on experience in debugging issues on web services transactions.

Test Specialist – IBM India Pvt Ltd – (08/2012 – 12/2013)

Project: IST – AT&T

Project Details: AT&T - IST.

AT&T provides telecom services and is one of the telecom giants in the world.

IST is end-to-end system testing.

It deals with Billing.

IST level of testing is impacted when a project has Universal platform impacts (UB Biller) and/or users wants to verify the bills, Usage etc., in UB).

Understanding the Requirement Specification and the Content matrix Document for all regions.

Preparing Test Design Document [Test Case] based on the requirements and Content matrix Document.

Preparing Test Scripts according to the Test Design Document.

Defect reporting in Quality Centre11.0.

Deriving and Managing various hourly, Daily and Weekly QA Status Reports and Onsite status calls.

Involved in peer to peer reviews of various artifacts.

Test Specialist – IBM India Pvt Ltd – (11/2010 – 07/2012)

Project: Sprint

Worked as a Test Specialist as a part of Quality Assurance team for Sprint Account.

Have been a part of WAP team carrying out Mobile Application Testing withtools like Siebel,

HP,iCare, Quality Centre, Bugzilla and others.

Preparation of Testing reports: Test cases, Test Summary Report, Test Case Review \ Document

and final sheet to upload into QC.

Uploading the Test cases to Quality Center in order to execute the Test case.

Attending daily status calls.

Applications: Web, Sales portal, iCare, BB2Go, Retailer API.

Description: The Virgin mobile subscribers are maintained on the Amdocs wholesale platform

even though they are prepaid subscribers.

Education and Training

Qualification: Bachelor of Engineering in Electronics and Communication VTU, India, 2010

PG Diploma – HRA – Annamalai University - 2020

Project thesis title: Design and fabrication of radio altimeter test kit.

Company: HAL Duration: 3 Months, 2010.

Certified Scrum Master

AWS certified Cloud Practitioner

MicroFocus ALM Certified

Maximo MAS(Foundation)

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