Customer Service General Manager
Resume:
MISTY WARNER
Columbus, GA *****
********************@***********.***
Professional Summary
Results-driven general manager with 10 years of experience in operations management and customer service across various industries. Proven track record in leading teams, implementing cost-saving measures, and driving business growth. Skilled in strategic planning, staff training, and maintaining high safety standards. Successfully managed daily operations, achieving consistent sales targets and enhancing customer satisfaction through effective relationship-building and problem-solving initiatives. Authorized to work in the US for any employer
Work Experience
General Manager
Cookout-Columbus, GA
August 2021 to March 2025
• Worked hard to learn required tasks quickly to maximize performance.
• Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
• Built and maintained working relationships with peers and upper management.
• Looked for ways to go above and beyond job requirements.
• Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
• Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.
• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
• Implemented cost-saving measures that resulted in a XX% reduction in operational expenses
• Developed and implemented strategic plans to drive business growth and increase profitability
• Led a team of XX employees, providing guidance, training, and support to ensure high levels of productivity and performance
• Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
• Analyzed market trends and competitor activities to identify opportunities for improvement and innovation
• Achieved sales targets consistently by implementing targeted promotions and upselling techniques
• Managed inventory levels to optimize stock availability while minimizing carrying costs
• Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
• Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
• Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques
• Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
• Collaborated with the finance department on budgeting processes to achieve financial objectives Front of House Manager
Golden Corral Buffet and Grill-Opelika, AL
October 2019 to March 2020
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences. Resolved problems or concerns to satisfaction of involved parties. Performed restaurant walk-throughs to gauge timeliness and excellent service quality. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Mentored front of house personnel on company policies customer service techniques and professional communication.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Juggled multiple projects and tasks to ensure high quality and timely delivery. Demonstrated self-reliance by meeting and exceeding workflow needs. Prioritized and organized tasks to efficiently accomplish service goals. Server
Aztecas Mexican Cusine-Pell City, AL
May 2018 to October 2019
Operated POS terminals to input orders, split bills and calculate totals. Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs. Promoted desserts, appetizers and specialty drinks to optimize sales. Collaborated with host, bus person and cook to serve up food and beverage options. Enforced minimum age requirements for consumption of alcoholic beverages by checking identification. Prepared salads, appetizers and garnishes to assist kitchen staff. Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables. Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Provided exceptional service to high volume of daily customers. Cleared table and bussed dishes to allow for quick setups. Maintained accuracy while handling payments, giving change and printing receipts to customers. Stocked server areas with supplies before, during and after shifts. Set up dining room to meet hospitality and service standards. Resolved customer concerns with friendly and knowledgeable service. Welcomed guests with personable attitude and brought beverage orders while reviewing menu options. Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Greeted newly seated guests promptly, filled water glasses and brought bread to table. Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Implemented sanitary food handling, holding and service protocols. Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Machine Operator
Royal Foods-Pell City, AL
January 2018 to October 2019
Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues. Lubricated parts and performed minor maintenance to improve machine function. Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
Operated multiple fabricating machines, including cutoff saws, shears, rolls, brakes, presses and forming or spinning machines.
Selected proper cutting tools, calculating parameters to manufacture components and parts. Calibrated machinery to optimize performance according to prescribed standards and specific project needs.
Troubleshot and repaired machines to increase productivity and decrease spending. Assigned tasks to employees and monitored productivity, performance and task completion. Controlled material usage to keep costs low, proactively investigating and resolving discrepancies to minimize waste.
Education
High School Diploma Bachelor of Science in Earth Science Opelika High School - Opelika, AL
August 1994 to May 1998
Some College (No Degree) in Nursing Education
Auburn University Southern Union State Community College - Auburn, AL Skills
• Advanced Learning ability Experience in leadership
• Facility Cleaning Work ethic
• Money handling Organization
• Equipment operation Friendly, positive attitude
• Safety understanding Decision-making
• Restaurant experience
• Customer service
• Food safety
• Veterinary assistant (3 years)
• Cash management (10+ years)
• Leadership
• Management
• Restaurant management
• Food service
• Team management
• POS
• Cash handling
• Food service management
• Shift management
• Interviewing
• Supervising experience
• Food industry
Certifications and Licenses
CNA
Driver's License
October 2023 to February 2029
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