Customer Service Representative

Terlina Williams

*********@*****.*** 478-***-**** Warner Robins, GA

SUMMARY

Dynamic professional with 2 years of experience seeking a Customer Service Representative role. Proven track record in customer interaction and support, with prior experience as a Customer Service Representative at Teleperformance. Skilled in CRM software, sales, and account management, with strong abilities in problem-solving and communication. WORK EXPERIENCE

Vivint LLC Warner Robins Ga

Field Service Professional Jan 2024 - Sep 2024

• Install security product.

• Sold product.

• Completed weekly audits on inventory.

• Troubleshooting customers security system.

• Bookkeeping.

• Face to face interactions daily.

• Input data in mobile device.

B&T REI. LLC Bonaire Ga

Residential Manager Jan 2017 - Present

• Manage rental agreements

• Update vacant rental properties

• Process tenant screening

• Show vacant properties to potential tenants

• Managed maintenance

• Took payment

• Filing, emails, and data entry etc.

R and R Tires Warner Robins Ga

Sales Professional Feb 2023 - Jul 2023

• Assisted customers with finding the perfect wheels and tires for their vehicle, add customer to the store data base, create customer's accounts, process customer's application, verifying customer info is accurate, searching store and data base for for current inventory, and ordering merchandise that wasn't in store for customers needs, processing payments, keeping a clean work environment, and helping where needed. Bonduelle Jackson Ga

Warehouse Worker Sep 2021 - Aug 2022

• Made sure the production line didn't back up, remove any bad or damaged products before it was package to be shipped out, and maintained a clean work space.

Carmax Warner Robins Ga

Sales Professional Mar 2021 - Sep 2021

• Present customer's vehicle of choice. Helping clients with appropriate finances options. Explaining in full detail the additional services we offer. Answer and making phone calls, setting appointments, walking the client through the process of sign the paperwork for their vehicle, to the delivery process, keeping a clean work space, and helping out in anyway I can to make our workflow goes smoothly. Blue Bird

Warehouse Worker Jun 2019 - Aug 2019

• Operated and managed the organization and maintenance of inventory, ensuring efficient workflow and accessibility within the warehouse.

• Collaborated with team members to streamline processes, contributing to increased operational efficiency and reduced downtime.

Cracker Barrel Warner Robins, GA

Server Sep 2018 - Apr 2019

• Delivered exceptional customer service by accurately taking and processing orders, ensuring timely and efficient presentation of meals.

• Maintained a clean and organized dining environment, contributing to a positive dining experience for all guests. Five Star Chevrolet Cadillac Warner Robins, GA

Sales Professional Mar 2018 - Jul 2018

• Facilitated customer appointments and transactions, resulting in successful sales of vehicles and accessories through comprehensive product knowledge and attentive service.

• Managed and updated customer information in the database, ensuring accurate records to enhance customer relationship management and follow-up processes.

Speedy Cash Americus, GA

Assistant Manager Oct 2015 - Feb 2016

• Managed financial transactions, including cash register operations, bank deposits, and the creation of pawn accounts to ensure accurate bookkeeping and accounts receivable processes.

• Oversaw collections activities, contributing to the efficient recovery of outstanding balances and maintaining strong customer relationships.

Teleperformance Albany, GA

Sales Agent/Customer Service Representative Aug 2014 - Feb 2015

• Addressed customer inquiries and resolved issues related to cellular services, including sales and billing assistance.

• Facilitated payment processes and provided guidance on service extensions to enhance customer satisfaction. EDUCATION

Sumter Co High School

High school or equivalent

CERTIFICATIONS

Personality: Hard-Working, Indeed Assessments Aug 2019 Sales: Influence & Negotiation, Indeed Assessments Sep 2019 Work Style: Reliability, Indeed Assessments Sep 2020 Construction Safety, Indeed Assessments Sep 2020

Customer Focus & Orientation, Indeed Assessments Sep 2020 Sales skills, Indeed Assessments Nov 2020

Sales skills, Indeed Assessments Jan 2022

SKILLS

Warehouse Associate • General Labor • Loading • Order Puller • Picker Packer • Shipping • Shipping Receiving • Unloading • Load & Unload • RF Scanner • Pallet Jack • Loan Processing • Merchandising • Microsoft Word • Customer Service • Manufacturing • Computer Literacy • Retail Sales • Sales • CRM Software • Negotiation • Typing

• Account Management • Product Demos • Human Resources

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