Project Manager Program

OBJECTIVE:

To apply my extensive experience leading multi-disciplinary teams, planning and delivery of a variety of application and/or infrastructure solutions/projects in IT field as Business Management Consultant, Senior Project/Program/Portfolio Manager

SUMMARY:

Diverse, 25+ years of experience with decisive roles ranging from Business Analyst, Solution Architect, Technical Project Manager, Sr. Project Manager, Management Consultant to Sr. Program Manager

Proven track record for delivering complex IT/OT/business projects (with up to 25 team members, up to 2.5 years in duration, budget excess of $10M) on time and within budget effectively communicating with senior management addressing expectations

Strong experience with SDLC, Agile, RUP, SCRUM, ITSM, Lean, Six Sigma methodologies working in a collaborative environment

Strong knowledge of Billing System standards and solutions for Telecom/Utilities OSS/BSS, Cloud Transformation (IaaS, SaaS), SAP, Cyber Security, Business Intelligence (BI) & Analytics, MS Office 365, MS Azure Cloud, VMWare, software procurement process

Excellent problem-solving, verbal and written communication, leadership, analytical-thinking and interpersonal skills

Detail-oriented and able to effectively prioritize tasks and work on multiple tasks with almost equal priority

Strong experience with MS Project, MS Office, MS Visio, RUP tools, SAP ECC and S/4 HANA modules, different SCADA OT systems, PPDM, RTDM, QTEST, Oracle DBs, MS SQL, DevOps (VSTS, TFS), MS SharePoint and Livelink, Power BI reports

10+ years of expert skills and experience in OSS/BSS Operations and Billing Systems/CIS expertise (AMDOCS, TELUS, VertexOne)

Proven record of persuading and encouraging adoption of managing new technology involved with upgrades, data migrations

5+ years of experience being an internal auditor on Cyber Security Regulatory Compliance (NERC-CIP standards, FWs, CAs, IAM)

15+ years of experience in the vendor selection process, managing 3rd party vendors (RFI/RFQ/RFP) and variety of different contracts

Active Project Management Professional (PMP) and ITILv3 certifications.

EXPERIENCE:

CIO/Director of IT Product Support & Development – Tesseral AI (Tesseral Technologies LTD.)

Tesseral AI, Calgary, Canada Jul 2024 – Present

Developed and implemented the company’s IT strategy in alignment with business objectives

Oversaw the IT department, ensuring the effective and efficient use of technological resources

Implemented robust security measures to protect against cyber threats and data breaches to ensure the integrity, confidentiality, and availability of the company’s information assets

Identified and evaluated emerging technologies to enhance the company’s competitive edge

Oversaw the deployment, integration, and management of new IT systems, applications and releases

Developed and enforced IT policies and procedures across the organization, ensuring compliance with relevant laws, regulations, and industry standards

Oversaw the granting of access to the source code for company-owned software products by implementing and managing processes for secure access control

Managed relationships with external IT vendors, partners and service providers

Collaborated with internal stakeholders to understand and address their technological needs.

Led and mentored the IT team, fostering a culture of continuous learning and improvement, ensuring the team is equipped with the necessary skills and resources to meet the company’s IT demands.

Sr. Project Manager– CPKC – SAP Day N Program (CP Rail merger with Kansas City Southern Railway)

CPKC, Calgary, Canada Feb 2024 – Jul 2024

Managed complex SAP Modules/Business Processes functional development and data transformation projects:

oSAP Day N Procure to Pay (P2P) project

oSAP Day N Acquire to Decommission (A2D) project

oSAP Day N Lead to Cash (L2C) project

oSAP Day N Record to Report (R2R) project

oSAP Day N Cross project (including Data Transformation, QE Testing, Technology, HANA BW Reporting workstreams)

Defined Contractual Agreement, MSA, SLA, PSOW of work for the 3rd party vendors PwC, CGI, Mphasis, Cigniti)

Managed and facilitated work based on an agreed schedule, budget, CM process, following CPKC PM framework

Tracked vendor progress against technical and programmatic milestones (including product level testing & delivery)

Managed to get Steering Committee acceptance of the project deliverables including all changes

Managed project reporting, forecasting, other activities using PPM, ServiceNow, MS Office, JIRA, MS Project, Visio, Power BI

Sr. Program/Project Manager– Fortis Alberta. – IT PMO Group

Fortis Alberta, Calgary, Canada Jul 2021 – Jul 2024

Managed complex Infrastructure and Application Development and System Integration IT & SCADA OT projects:

o2021 Antivirus Software Replacement

o2021 Palo Alto Firewall Implementation

o2022 CYME (Electrical Engineering Design Tool) Enhancements

o2022 Distribution Planning Load Forecasting Process Modelling

oAltaLink & FortisAlberta JV project - Broadband Business Case (with help of West Monroe consulting firm)

o2022 Engineering Meter Read Enhancements

o2022 Entrust PKI Integration Implementation

o2022 Internet Upgrade

o2023 EECWO - Ivanti Service Request (SR) Automation

o2023 Electrical Engineering Lifecycle Program (CYME, ALD, Reclosers Automation, PQView, ICCP Upgrade, DVI Phase 2)

o2024 Electrical Engineering Lifecycle Program (CYME, DVI Phase 3)

Defined Contractual Agreement for the 3rd party vendors, managed interdependencies with other projects, engineering groups

Managed and facilitated work based on an agreed schedule, budget and Change Management process using Agile Iterative framework

Managed project status reports, financial forecasting in SAP, project turnover and close out activities using MS Project, Teams, Visio, Power Automate, SharePoint and other MS Office tools following FAB IT PMO PM Framework

Sr. Program Manager– Suncor Energy Inc. – Digital and Information Technology (D&IT) Group

Suncor Energy Inc., Calgary, Canada Aug 2021 – Dec 2023

Managed complex Infrastructure and Application Development and System Integration programs/projects:

oCommercial Credit card System (CCS) Re-platforming Program (Mainframe migration)

oWindow server Lift and Shift to MS Azure Cloud project

oData Center Exit and Consolidation Program (Coverall, Rogers, SEC)

oHP Green Lake Private Cloud Implementation project

Defined Contractual Agreement for the 3rd party vendors (Microsoft, HP, Coverall, IBM, Longview), managed interdependencies with other projects and operational initiatives

Managed and facilitated work based on an agreed schedule, budget and Change Management process using Agile Iterative framework

Tracked vendor progress against technical and programmatic milestones (including product level testing & delivery)

Managed project status reports, budget and financial forecasting, project turnover and close out activities using MS Project, Visio, DevOps and MS Office tools following Suncor ADEM PM Methodology Waterfall and Agile versions

Sr. Program/Project Manager– VertexOne – TriSummit Utilities SAP/4HANA CIS Replacement Project

VertexOne, Texas, USA Aug 2020 – Aug 2021

Managed TriSummit Utilities (TSU) CIS Replacement Project for Apex (AUI), Heritage Gas (HGL) and Pacific Natural Gas (PNG) Utilities clients using VertexOne CIS SAP S/4 HANA system using Hybrid Agile methodology

Planned, managed and facilitated project work and resources based on the agreed schedule following the PSOW requirements

Tracked and controlled Partner’s performance (KUBRA) for their integrated system components

Acted as a Scrum Master role for Sprints periodic stand-up

Planned, managed and facilitated Training deliverables, developed Training Sprints for creation of Training material

Managed project reporting, financial forecasting, project SIT, Cutover activities using MS Project, DevOps, Visio, Office tools

Sr. Business Consultant/PM– IOGC – Royalty Information Management System (RIMS2) Dev. Project

IOGC (Indigenous & Northern Affairs Canada – INAC) - part time Nov 2017 – Mar 2021

Managed, designed and consulted on Royalty Information Management System (RIMS2) Development Project

Planned, strategized and advised on the Roadmap Stages of Development, Business Processes and Change Management

Advised on conducted Business Analyses on Lease Royalty Master for SK and AB, MRF method for AB

Mentored IT development team and project Bas on the approach for completing their deliverables

Managed project reporting, financial forecasting, project SIT, Cutover activities using MS Project, DevOps, Visio, Office tools

Sr. Program/Project Manager– Suncor Energy Inc. – Digital and Information Technology (D&IT) Group

Suncor Energy Inc., Calgary, Canada Dec 2016 – Aug 2020

Managed complex Infrastructure and Application Development and System Integration projects for Mining division:

oIntegrated Operations Center (IOC) for Fort Hills mining site of Suncor Energy Inc.as Technology Pillar Lead, optimizing work process strategy, fleet management, streamlining operational process, OT enhancements and automation

oNERC-CIPv5 Compliance Program (Cyber Security Oct-2017 compliance to AESO 10 Alberta Reliability Standards – ARS CIP)

oVendor Assembly Catalogues Program – LinkOne and SAP ECC Integration for Oil Sands Mining Maintenance (MM, PM)

oVendor Assembly Catalogues Field Projects – LinkOne, Ariba integration with greenfield SAP S/4 HANA for oil fields

oRisk and Audit Enablon Program – Audit Lifecycle Enablon Development project for Int. Audit and Ops Integrity Audit groups

oMontreal Sulfur Plant DCS Upgrade project as an IT Lead for all IT and OT deliverables

oForty Miles Wind Farm Telecom and Network Setup as an IT Lead for all IT deliverables

Defined Contractual Agreement for the 3rd party vendors, managed interdependencies with other project pillars

Managed and facilitated work based on an agreed schedule, budget and Change Management process using Agile & ITSM frameworks

Tracked RFPs, vendor progress against technical and programmatic milestones (including product level testing & delivery)

Managed project status reports, financial forecasting in SAP, project turnover and close out activities using MS Project, Visio, DevOps and MS Office tools following Suncor ADEM PM Methodology Waterfall and Agile versions

Received Suncor President Operational Excellence Awards (POEA) 2019 recognition

Sr. Project Manager– Cenovus Energy – Tech. Services Group (DB, AD, Telecom, Wi-Fi, Security services)

Cenovus Energy Inc., Calgary, Canada Jun 2014 – May 2016

Managed complex Infrastructure (Advanced Technology) projects:

oDatabase Monitoring Implementation, Oracle 12C Readiness, Oracle Re-platforming projects

oTelecom System Upgrade – Corporate & Field sites (Cisco UCM v11.5)

oCorporate Wi-Fi Life Cycle Management (with Palo Alto Firewall POC)

oPolycom RPAD module implementation

oHouston Office – IT enablement – Technology Pillar

Defined Contractual Agreement, MSA, SLA, PSOW of work for the 3rd party vendors

Managed and facilitated work based on an agreed schedule, price and Change Management process using Agile Iterative methodology

Tracked vendor progress against technical and programmatic milestones (including product level testing & delivery)

Managed to get Steering Committee acceptance of the project deliverables including all changes

Managed project reporting, financial forecasting, project ACO and close out activities using MS Project, DevOps, Visio, Office tools

Sr. Program Manager– Wipro Technologies, Energy, Natural Resources & Utilities (ENU) Domain Consultant, Pre-sales Principal Consultant

Wipro Technologies (ENU) Calgary, Canada Apr 2012 – Jun 2015

Managed ATCO I-Teck 3rd Party contracts transition program (part of M &A initiative of Wipro Solution Canada Ltd.)

Managed Shell/Wipro projects guided by Shell PDF (Project Delivery Framework) methodology following all project life cycle stages (Shell Canada SCAN Livelink support projects, PORT (Production Operations Real Time) Control & Monitoring Centre Initiative for Canada/US onshore gas producing wells)

Managed RFI/RFQ/RFP process with big O&G enterprises/clients (EnCana, Husky, Shell, Talisman, ATCO, BP, Chevron)

Assisted in Upstream and Downstream Pre-sales activities & complex Cloud transformation projects initiations for Talisman, Shell, KPO (Kazakhstan), NCPOC (Kazakhstan), Rosneft (Russia), Gazprom (Russia), TCO (Atyrau, Kazakhstan)

Consulted for PPDM development project for PETRONAS (Malaysia) and P2 Qbyte Production Accounting Cloud Solution (Implementation & Integration) for Shell Canada

Consulted in Automation and Performance Improvement Program for Shell refineries (TX, USA) creating KPI’s/dashboards/BI reports for measuring the performance for all downstream business units, refineries, etc.

Managed Data Center Infrastructure Upgrade and pre-sales activities for KazMunaiGas – KMG (Astana, KZ), TCO (Atyrau, KZ)

Sr. Project Manager– Husky Energy – CRISP (Corporate Responsibility IS Program) Program

Husky Energy Calgary, Canada Aug 2012 – Mar 2014

Managed complex HSE & Facility Data Management projects (IT Software COTS products):

oEmergency Response Notification System Implementation – RFI/RFP, SaaS cloud solution

oTucker Historian Integration Improvements – SCADA OT changes, RTDM, process design, BI production reporting

oDehydrator Optimization – RFI/RFQ/RFP for Software selection, SaaS solution, Operational Support Model

Defined Contractual Agreement, SLA, SOW of work for the 3rd party vendors

Facilitated discussions for the purpose of gathering and understanding the stakeholders and impacts of the change

Tracked project deliverables against mutually agreed project plan and Change Management process

Managed project status reports, project KPIs, project change requests and close out activities using MS Project, Visio, Office tools

Participated and advised to Change Advisory Board (CAB) collaboratively with Operational Support teams

Sr. Project Manager– AHS (Alberta Health Services) Antivirus and Endpoint Protection project

Alberta Health Services (AHSecure Program) Calgary, Canada Nov 2010 – Mar 2012

Managed complex infrastructure security project - Windows 7 Upgrade, MS products version upgrade, AV protection and encryption products upgrade (long duration, 3.7M – budget)

Defined the scope of work for the 3rd party vendors (Acrodex, Symantec), hired and mentored new project IT resources

Managed and facilitated work based on an agreed schedule, price and Change Management process using Agile methodology

Managed and controlled RFPs, decision making process with stakeholders from different Business units

Managed project status reports, financial forecasting, achievement of project benefits using MS Project, Visio, Office tools

Managed large clinic deployments across the province of Alberta mitigating high risk and complexity

Sr. Project Manager – TransAlta IT NERC CIP regulatory compliance project for Sarnia (ON) power plant

TransAlta (IT, Compliance Program) Calgary, Canada May 2010 – Dec 2010

Managed complex Cyber Security compliance project (NERC CIP v4) working with variety of IS teams (Wintel, Security, Business)

Defined the scope of work for the 3rd party vendors (Dyonyx, TELUS, Tipping Point) following OESO requirements

Developed procedures and guidelines to meet compliance requirements using existing ITSM and CM solutions (BMC Remedy, IT Central (ITAR), SAP HR, FI/CO, Production Accounting System/s - PAS)

Tracked vendor progress against technical and programmatic milestones (including product level testing & delivery)

Managed project status reports, financial forecasting, project turnover and close out activities using MS Project, Visio, Office tools

Participated in mentoring process of new PM/BA resources, assisted Program Manager on detailed program plan

Consulted Corporate Compliance Office regarding Enterprise Fleet-wide Compliance solution/template

Sr. Project Manager/Program Manager PMO – TransCanada Infrastructure Upgrades and NERC CIPv4 regulatory compliance projects/program

TransCanada Pipelines Limited (IS PMO, Security Program) Calgary, Canada Jun 2008 – May 2010

Managed multiple complex infrastructure projects (some of them have 2 years duration, 3.4M – budget):

oOracle10g DB Upgrade for all Oracle DB instances

oSiteMinder R12 Upgrade (Middleware)

oNERC CIP v4 Regulatory compliance for all TCPL Cyber Security of power plants – Technology Pillar (IT/OT)

Defined the scope of work for the 3rd party vendors (CA, N8 Identity, SUN, etc.)

Tracked vendor progress against technical and programmatic milestones (including product level testing & delivery)

Managed project status reports, financial forecasting, CM, project turnover and close out using MS Project, Visio, Office tools;

Participated in and approved technical architecture design of future infrastructure using different middleware components (SUN Solaris 10 OS, Oracle 10g DB, SiteMinder, Active Directory, F5 Cisco switches, Sun One LDAP, etc.)

Sr. Project Manager – COTS (Commercial off the Shelf) Integration projects –

CRD (Coal Reserves Determination), Geological Interpretation Tools with 3rd party vendors

AER (former ERCB), (Geology and Reserves Program) Calgary, Canada Nov 2007 – Jun 2008

Collected concise, testable requirements from the business (Coal section of GRG - Geology and Reserves Group)

Defined the scope of work for the software vendor (Datamine) with key milestones

Tracked vendor’s progress against technical and programmatic milestones and Change Management procedures

Planned and executed testing plan using variety of different geological tools, such as Datamine (to build coal/CBM gridded seams 3-D model, ESRI tools (ArcGIS, ArcMap) – to create shape files having spatial data related to Alberta township system, geological area of interest, as well as attribute data (boreholes location in 10TM coordinates)

Sr. Project Manager – TECP (Truncation and Electronic Check Presentment) program

ATB Financial, (Corporate Solution and Delivery unit) Calgary, Canada Nov 2006 – Nov 2007

Managed multiple complex multi-million dollars projects in Banking Systems (IT Software & Business Processes), such as creating and exchanging images files between different Financial Institutions including integration of COTS Symcor products

Coached and mentored other ATB Project Managers, managed and controlled simultaneously two IT vendors (IBM, Symcor);

Created Risk Registry, Change Management Plans, Project Plans, SOW, Communication and Back-Out Plans

Program Manager / SCRUM Master – Internal IT projects

Cognera Corp., Calgary, Canada Dec 2005 - Nov 2006

Managed multiple complex projects in Power and Gas Public Utility Billing Systems Software, such as merging two different systems/DB schemas, Product synchronization and building generic models for different clients

Identified scope, budget, project plan/schedule, change management, risk mitigation strategy following Agile methodology

Technologies used were .NET, Java, SQL server, PL/SQL scripting, MS Project, DevOps, Visio, Word, Excel, Access, PowerPoint

Project Manager/Sr. Team Lead/SCRUM Master – Billing System applications (Amdocs Ensemble)

Amdocs @ TELUS Mobility, Toronto/Calgary, Canada May 1998 – Dec 2005

Managed multiple projects in CSM (Customer Service Management), SC (Switch Control) and OM (Order Management, Product Catalog, Provisioning & Activation) areas using OSS/BSS standards, identifying scope, budget, schedule, resources

Managed activities and performed design and development for Message Acquisition and Formatting (MAF) and Message Processing systems (MPS) using international coordination with development team in USA, Israel, Cyprus and leading a team of 5-7 people

Managed Nortel MTX Record Upgrade projects; Led a group of 5 people for Flexible Bill Formatter (FBF) application

Acted as Software Release Project Manager for Porting of Billing Software/System from HP to new SUN Solaris 8 OS using Shareplex application for real-time DB data migration, Pro-C/C++, Java, COBOL software; Received formal recognition for success of project using SDLC methodology, Received quality awards for successful delivery of project

Acted as Implementation Project Manager for Update Handler for Portal Intranet data events rating system project; Technologies used were MQ series, XML, Java (J2EE), C++, SUN Solaris 9 OS, Oracle 9i, PL-SQL

Designed and developed software and supported all activities related to Record Matching mechanism (MAF); also developed and designed the architecture of WLNP (Wireless Local Number Portability) project - US roaming in Canada

Sr. Business Systems Analyst, Team Lead

Amdocs (Development Center), Israel Dec 1996 – May 1998

Designed, developed and coded Billing Systems for a variety of clients, including SBMS (Dallas, TX, USA), GTE Int. (Dallas, TX, USA), LGT (Seoul, South Korea), MTN (Johannesburg, South Africa), Mobilcom (Vienna, Austria), Sonofon (Aubrey, Denmark)

Planned and managed BI Reports and Custom dashboards, QA Testing and UAT (Users Acceptance Testing) and Regression Testing

Identified problems, diagnosed causes and determined corrective actions regarding software design and optimization

EDUCATION:

B.Sc. (Honors), Industrial Engineering and Management (Major: Project Management) - Technion (Israel Institute of Technology)

B.Sc. Computer Science (Informational Systems) - Technion (Israel Institute of Technology)

MBA degree (General) – University of London (London, England)

PMP certification/PMI member (ID: 721626, from 4-Feb-2005)

EXIN certification of ITIL v3 Foundation (EX-101, from 30-May-2011)

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