Mental Health Medical Assistant
Resume:
Laurie Vero, LMHC
**********@*****.***
Rochester, NY 14606 585-***-****
EDUCATION
Medaille College, Masters in Mental Health Counseling Program, 2011-2014
Recipient of the Founders Day Scholarship 10/2013
Outstanding Scholar
University of Phoenix, Bachelor’s Degree: Psychology, 2009-2011
Bryant and Stratton College, Associates Degree: Medical Assistant 1994- 1996
INTERNSHIP VOLUNTEER EXPEREINCE
Conifer Counseling 5/2013-6/2014
Co-occurring Diagnosis Counseling
Addictions Counseling
Group counseling
Individual counseling
Crisis Counseling
Evaluations for new clients
Appropriate documentations
Creation of Treatment Plans
Discharge of Clients
Client Referrals
Scheduling appointments for clients
Support Services
Greece Dermatology Associates 1995-1996
Prepared charts
Filing
Scheduled patient appointments
Aided doctors with surgical procedures
Trained to give injections to patients
Patient education
Volunteer Positions
The Trevor Project
Provide direct counseling services to LGBTQ youth age 13-24. 10/2012-2015
Crisis intervention
Trevor Project Mentor for new volunteers
The Rape Crisis Center
Provide direct advocacy to rape victims in Monroe County 3/2012-2/2013
EMPLOYMENT
Gavia Lifecare Center
Clinical Director of Complex Care 11/2023-10/2024
Direct supervisor to Complex Care clinicians and General Population clinicians
Maintain documentation for supervisees
Working on a team with all other clinical directors, NPP’s, and owner to create policies and processes
Attend weekly meetings with NPP’s
Collaborating with clinical directors and NPP’s for continuity of care
Crisis assessments and interventions
Facilitating complex care clinical team meeting
Directing site meetings
Maintains caseload and all appropriate documentation for ages 12 to adults
Leads interviews for potential staff and interns
Train and onboard new clinicians
Payroll for Complex Care Team
Rochester Regional Health
Evelyn Brandon PROS 12/2021-11/2023
Program Coordinator
Lead intake coordinator
Completion of intakes including appropriate assessments and group schedules.
Oversees and communicates to referral source and collateral contacts in a timely manner for patient care.
Maintains caseload
Complex Case Reviews
Facilitate groups for dual disorders and integrated treatment
Crisis assessments and intervention
Developing treatment plans with participants with obtainable and realistic objectives
Correspondence with therapists, parole officers, probation officers, care managers, PCP's, chemical dependency therapist to coordinate each participants treatment
Providing leadership responsibilities, working in a team setting with leadership, clinicians, and all staff.
Monitoring clients response to psychiatric medications
Providing weekly supervision to clinicians
Maintains appropriate documentation in EMR, progress notes, monthly summaries, treatment plans, collateral contacts, treatment plans, and discharges within the appropriate time.
Assists Manager with interviews and training of all new staff
Rochester Regional Health
Genesee Mental Health Adult Clinic 11/2019- 12/2021
Senior Therapist – Lead Rochester, NY
Providing clinical counseling and psychotherapy to adults in an individual setting
Providing supervision to MHC, individual intern supervision, and intern group supervision
Performing leadership responsibilities and working as a team with leads, program coordinator, and clinic manager, as well as clinicians.
Coordinating open access and triage as necessary for incoming clients.
Utilizing therapeutic modalities
Performing priority intakes, intakes and admission in a timely manor
Crisis assessments and interventions
Providing clients support, active listening and feedback
Maintaining and sustaining full case load
Performing clinical assessments
Monitoring clients response to psychiatric medications
Collaborating with providers to present and discuss treatment of clients
Developing treatment plans with clients with obtainable and rational objectives and goals
Development and maintaining of community relations to collaborate care
Correspondence with care managers, parole officers, probation officers, PCP’s, and other care team members on a consistent basis.
Collaborating with colleagues for optimal treatment for clients
Establishing appropriate boundaries with clients
Building rapport with clients and colleagues
Care Chart documentation, individual progress notes, treatment plans, and discharges in a timely manor
Facilitating outreach to clients on a consistent basis
Participating in clinical supervision and treatment rounds
Attending in-services and continuing education
Performing Bariatric assessments
Development of group curriculum
Rochester Regional Health
Genesee PROS 1/2016-2019
Senior Therapist, LPHA Rochester, NY
Providing clinical counseling and psychotherapy to adults in an individual setting
Facilitate for skill building and coping skills (CBT, DBT)
Development of group curriculums
Facilitate groups for dual disorders and integrated treatment
Crisis assessments and intervention
Performing intakes
Performing admissions including clinical assessments
Monitor participants response to psychiatric medications
Collaborating with staff psychiatrist to discuss treatment of participants
Coaching clients proper boundaries for their interpersonal relations, ALD's, and self-care
Providing participants support for the achievement in recovery
Care Connect chart documentation on milieu and individual behavior, progress, treatment plans, relapse prevention plans, and discharge notes in a timely manner
Developing treatment plans with participants with obtainable and realistic objectives
Correspondence with therapists, parole officers, probation officers, care managers, PCP's, chemical dependency therapist to coordinate each participants treatment
Development and maintenance of community relations and local treatment centers
Maintaining a full case load
Participating in clinical supervision
Attending morning rounds, weekly staff meetings and in-services
DePaul PROS 5/2015-10/2016
Primary Therapist Rochester, NY
Providing clinical counseling and psychotherapy to adults in an individual setting
Facilitate classes for skill building
Development of class curriculums
Facilitate classes for dual disorders and integrated treatment
Crisis assessments and intervention
Performing intakes
Performing admissions including clinical assessments
Monitor participants response to psychiatric medications
Collaborating with staff psychiatrist to discuss treatment of participants
Coaching clients proper boundaries for their interpersonal relations, ALD's, and self-care
Providing participants support for the achievement in recovery
Chart documentation on milieu and individual behavior, progress, treatment plans, relapse prevention plans, and discharge notes in a timely manner
Developing treatment plans with participants with obtainable objectives
Correspondence with therapists, parole officers, probation officers to coordinate each participants treatment
Development and maintenance of community relations and local treatment centers
Maintaining a full case load
Participating in clinical supervision
Attending morning meetings and in-services
Conifer Counseling 10/2014- 5/2015
Outpatient Counselor Rochester, NY
Leading adults and adolescents through chemical dependency
Performing intakes to determine the appropriate treatment plan
Crisis intervention
Group Facilitator for co-occurring diagnosis and early phases of addiction treatment
Chart documentation on milieu and individual behavior, progress, restraints, and discharge notes
Coaching clients proper boundaries in their social, financial, familial, spiritual lives
Development and maintenance of community relationships and local treatment centers
Correspondence with parole and probation officers to coordinate daily details of each clients treatment
Attending case conferences and in-services
Conifer Counseling 2/2014-9/2014
Part-time Secretary Rochester, NY
Greeting clients in a friendly manor
Making and confirming appointments
Collection of client payments
Answering a high volume of calls
OASIS reports
Assisting doctors
Collect intake date from referents and completing all intake and referral paperwork
1989-2013
His and Hers Styling Salon Rochester, NY
Cosmetologist
Salon Manager
Waxing Specialist
Sales
Serviced Customers
Operated under OSHA laws
Secretary to the President of the National Hair Association of NY
Conducted demonstrations
Control cash flow and deposits.
Unity Hospital
Certified Medical Assistant 1998-1999 Rochester, NY
Lead secretary for operating room/Scrub technician
Controlled the Operating Room main station
Organized surgical rooms and operations in a timely fashion
Dedicated orders to surgical teams
Delegated anesthesiologist to surgical teams
Assisted surgeons as a scrub technician
Worked in Pre-op, Pacu, Ambulatory Center
Performed vital signs, lab work for patients entering surgery and recovery
Performed billing for inpatient and outpatient surgeries
Conducted patient accounting
Prepared case charts for surgery
Scheduled patients for surgery
Registered patients
Conducted operating room statistics
Prepared monthly reports for the Operating Room to managerial level and the Sisters of Charity
Aided in the design of a new billing system for Unity.
St. Mary’s Hospital 1996-1998
Certified Medical Assistant Rochester, NY
In charge of all patients initial work up including
Performed vital signs
Performed EKG’s and Urinary tests
Performed phlebotomy
Patient education
Assisted doctors with examinations
Assisted doctors with colonoscopy's endoscopy's and sigmoidoscopy and other, surgical procedures
Educated patients and families about Infectious diseases
Prepared patients for procedures
Instructed patients and family members on preparation for procedures
Discussed patients results with patients and family members
Prepared charts
Scheduled surgical procedures and follow-up appointments.
WORKSHOPS
DBT Certification Workshop 2016
Veterans Mental Health Training Initiative 2012
Bivona Child Advocacy Summit 2013
Applying Social Empowerment Strategies as Tools for Self-Advocacy in Counseling Lesbian and Gay Male Clients
Humor in Counseling: Leader Perspectives
Solution Focused Social Interest: A Targeted Approach to Treating Internet Addiction
Promoting Leisure Wellness in Counseling: Exercise to Develop Casual Leisure into Serious Leisure
The Lived Experience of Supervisors in Rural Settings
CERTIFICATIONS AND MEMBERSHIPS
Crisis Intervention Certification
Member of American Counseling Association
Mandated Reporter Training and Certificate
DBT Certificate
CCPT Certificate
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