Case Manager Behavioral Health

Moses Alex Vakaba

Brooklyn NY *****

Tel: 917-***-****

Email: ********@*****.**.**

Professional Summary

Provide Shelter Services and appropriate supportive housing for homeless individuals or families, develop programs and resources and formulate case plans that promotes moving towards self-sufficiency. Provide intake, assessment and case management services to clients, which include ongoing assessment for program eligibility, monitoring all aspects of care and client services, ensuring needs of clients are met, individual counseling and psycho-educational classes may be included at discretion of the program Director. Work History

Platinum Community Care

Case Manager Supervisor – Behavioral Health Candler Building Case Manager Supervisor - Exit Planning 220 W 42nd Street New York, NY 10036

05/2024 to Date

• Ensure all Case Workers has Salesforce login access and cognito throughout my shift.

• Thoroughly support Guest with all Exit Planning resources to ensure sustainable exit from shelter at the end of exit date.

• Attend daily HERRC management meeting and update my team accordingly as and when necessary.

• Track and monitors performance of all Exit Planning Case Workers.

• Ensure over 40 Exit Planning Meetings are done daily throughout my shift.

• Do daily staff check in attendance tracker at the beginning of my shift and submit to management.

• Submit daily time sheet collection tool to management at the end of my shift.

• Support Guest with reconnection process to other states and repatriation.

• Provide school and learning resources (Free English Classes) to Guest and help them to enroll in school programs.

• Follow up on Guest and schedule asylum appointment, work authorization appointment, EC appointment, IDNYC appointment, medical appointment and other appointments as and when needed.

• Conduct daily and regular wellness checks on Guests entire wellbeing during their stay in the shelter.

• Maintains a healthy and professional relationship management with both my Case Workers and Guests.

Trainings:

• ACS Training – The Evolving Focus of Child Welfare: Addressing Over – Reporting and Promoting Family-Centered Supports.

• Exit Planning Reframing Training – Supporting Guests to Sustainably Exit Shelter

• Application Support Training - AAHC

• Hospitality and Logistics Training

• IDNYC Training

• Escalation Workflow Training

Work History

Platinum Community Care Stewart Hotel

Case Manager – Behavioral Health & Exit Planner 371 7th Avenue New York, NY 10001

10/2023 to 04/2024

Work History

Children’s Rescue Fund – Best Western 156 Bruckern Blvd Case Manager Bronx, NY 10454

02/2023 to 02/2024

• Managed case load of 25 to 30 adults in welfare system, providing comprehensive, community-based care.

• Refer clients to HRA to apply for Public Assistant Case.

• Complete an initial needs assessment and acts upon critical needs appropriately and immediately.

• Orients clients to the shelter programs, requirements and consequences.

• Supportive Housing Cases Manager interviews and counsel’s prospective clients for the supportive Housing Program.

• Monitors progress towards goals in regularly scheduled weekly sessions.

• Assures that basic nutrition and hygiene needs are being met.

• Complete a timeline and measures for each goal.

• Maintains client file to include conversations, warning, progress towards goals and documentation of any incidents.

• Developing a comprehensive plan of care that meets the needs of the client.

• Provide the client with information on community services and agency services which will address their needs and make the appropriate referrals on behalf of the client. Trainings:

• Community Mental Wellness Resilience Workshop – 2024

• DV/GBV 101 & Best Practices to Support Survivors - 2024

• Extenuating Circumstances - 2024

• Appointment Training - 2024

• Unauthorized Practice of the Law - 2024

• ACS Prevention – Getting to Know Prevention Services – 2024

• Exit Planning Introduction – 2023

• HOST NYC System – Salesforce – 2023

• Guest/Client Relationship Management – 2023

Skills:

• Progress Evaluation Documentation Expertise

• Clients Assessment Patient Advising

• Case Management Excellent Oral and Written Communication Skills

• Task Oriented Knowledge of Microsoft Word and Excel

• Team Player Strong Listening Skills

Work History

Security USA Inc. Midtown Manhattan 336 W 37th Street Suite 450 Security Guard New York, NY 10018

• Maintain composure and professionalism while screening visitors during high volume periods.

• Used initiative and independent judgement with established guidelines to respond appropriately to security situations.

• Remained flexible in rapidly changing environments and adapted to developing situations.

• Analyzed and produced course-of-action reports and escalated issues to management when necessary.

• Prepared regular written logs and incident report at close of each shift for distribution to my supervisor.

• Supported criminal investigations by collaborating fully with local law enforcement representatives.

• Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public.

• Responded quickly to incidents and assessed active situations for security concerns. Work History

Socialite Lounge – Brooklyn, New York 857 Atlantic Avenue Security Guard Brooklyn, New York 11238

Work History

Guaranty Trust Bank SL Ltd Freetown, Sierra Leone

Customer Relationship Manager 01/2012 – 11/2016

§ Maintain and develop professional and clear understanding of customer’s business to assist in banking and deepening current relationship.

§ Perform as key contact for selected customer relationship under Banker guidance.

§ Initiate apt activities to ensure on time and schedule response to customer.

§ I directly ensure the smooth on-boarding and account management of current and prospective clients through excellent and pro-active customer service and act as their main contact.

§ I built and maintain profitable relationship with all stakeholders/clients.

§ Always resolve customer complaints quickly and efficiently.

§ I keep my customers updated on the status of resolution of their key concerns/complaints. Education:

2014 - Certificate in Public Procurement Management - Institute of Public Administration and Management (University of Sierra Leone)

2007 – Basic Banking Operations – Access Bank SL LTD (Ndackson & Co Ltd) 2007 – Induction Training Program for Bankers – The Learning Institute Lagos, Nigeria. 2005 - Bachelor of Arts with Honors in Library Studies, Fourah Bay College (University of Sierra Leone)

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