Quality Assurance Software Development

Rudheer Mannava

Contact# 408-***-**** Email: *********@*****.***

QA Test Manager

QUALITY ASSURANCE AGILE DEVELOPMENT TEST DRIVEN DEVELOPMENT DATA CENTER MIGRATIONS & INFRASTRUCTURE

Senior-level software QA manager with proven track record in driving business-process improvements for fortune clients in health domain, telecommunications and financial industries. Managed all phases of the software development cycle for multiple projects, Strong organizational, multi-tasking and detail oriented about product quality and advocate for the end user experience.

§Lead projects and test teams across broad technical, financial, and business disciplines. Focused teams on business objectives and tracked progress to ensure project test milestones were completed on time, on budget and with the desired results.

§Fluent expertise with SDLC Agile-Scrum software development methodology and continuous integration principles

§Proficient knowledge of QA tool sets, including automated and API testing tools

§Defined QA processes and tools that are best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.

§Ability to independently make strategic decisions and problem-solving skills.

§Strong management and leadership experience

§Strong in debugging and troubleshooting issues, impact and gap analysis and coordinating test resources.

§Streamline test development, operation processes, strategize change management initiatives, estimate based on business analysis, and gather requirements to seamlessly integrate and deliver solutions, and automate tests by reducing overall testing costs by ~10-15%

Signature Strengths:

Finished Product Specification QA Process

Quality and Time Management

Quality Compliance

Test and DevOps Methodologies

Team Leadership & Training

Metrics and Measurements SDLC Agile Scrum Methodology

Communication & Presentation Skills

Microsoft Azure Cloud Systems

Jenkins CI/CD Pipeline

Selenium Test Automation

JIRA, Rally and Azure ADO tools ADA- Accessibility Testing

Test Documentation Passionate and Forward Thinking Focused and Problem-Solving Skills

Training and Development

Testing Standards with Software quality

Application Support

TECHNICAL SKILLS

Tools & Platforms

MS-Office Tools MS Azure AWS HP ALM MS Windows UNIX BMC Remedy; ServiceNow Rally & JIRA Dockers & Kubernetes Oracle SQL Server Postman TestRail NVDA JAWS WAVE Jenkins Apache Azure DEV Ops SOAP UI REST API SHAREPOINT GIT CODECLOUD XML SAP R3 VMware

Software & Development

J2EE ORACLE SQL Server Administration Database Tools SELENIUM ECLIPSE IDE TOOL SAML SSO INTEGRATION JAVA VB.NET JavaScript PowerShell HTML Microsoft Office (Word, Excel, PowerPoint, MS Project; Visio) API TOOLS SOAP UI

SALES FORCE Maven TestNG JMeter BROWSER TOOLS/EMULATORS SF Inspector Web Accessibility Insights

PROFESSIONAL EXPERIENCE

PEOPLE TECH GROUP – Olympia, WA Jul 2023-Till date

HCA (HEALTH CARE AUTHORITY) QA TEST MANAGER

HCA-Electronic Consent Management System (ECM). Share Approve is a HIPAA-compliant web-enabled mobile application, capable of supporting electronic collection of consent decisions through a web portal on a computer, allowing individuals to authorize, deny, or authorize with limitations, specific data uses and/or data sharing requests, with electronic signature capture capability and accessibility of the consent and data exchange process.

§My journey with HCA involved designing and implementing a structured testing approval process for software releases. This process enhanced quality software releases and minimized risks associated with deployments, ensuring every release was a success.

§Supervise and lead a group of quality engineers, providing guidance, mentorship and training in the Information Technology department.

§Establish Testing Standards collaborating with QA teams to define testing methodologies, standards, and best practices

§Created a process for seamless QA integration, fostering collaboration between development and quality assurance teams and ensure that ECM requirements and scope are thoroughly tested before deployment, I also continually improved deployment processes, making them efficient and agile.

§Oversee centralized test planning, test case creation, test data and test environment setup, and execution in alignment with program milestones.

§Conduct metrics-based evaluation of existing QA processes, identify inefficiencies and bottlenecks, and implement improvements to streamline workflows and enhance productivity.

§Work across multiple teams to ensure that ECM software components are effectively tested and consider risk factors such as compatibility, supportability and sustainability with ease of team collaboration and determining new software technologies

§Involved in coaching and mentoring staff on agile methodologies, best practices, and tools, and to deliver high quality software for the ECM project

§Ensure adherence to quality standards, regulations, and industry best practices, and implement measures to enhance compliance across QA activities.

§Proactively identify risks in the testing process, escalate issues to stakeholders, and recommend corrective actions.

§Conduct performance evaluations, provide team reviews, and support team concerns in a timely and constructive manner

§Facilitate workshops, working sessions, and learning activities to promote skill development and knowledge transfer.

§Work collaboratively with all IT teams and customer support teams to develop standard operating procedures and quality goals that ensure consistently high-quality products and services are delivered efficiently

§Generate comprehensive reports that outline testing results and provide insights into product quality

AT&T – Redmond, WA 2017-2023

SQA TEST MANAGER

AT&T Developer Program Access the tools you need to build, test, onboard and certify applications across a range of OS devices, OSes and platforms for web applications, API’s& SDK’s, mobile devices, IoT and Network API’s and tools.

§Manage and coach group of Quality Assurance (QA) test team resources in driving excellence in QA practices, fostering a culture of continuous improvement, and enhancing the overall quality of AT&T software products.

§Lead multiple QA teams, working with QA specialists and testers to ensure quality delivery.

§Successfully handled multiple, concurrent projects with multi-sized teams distributed across multiple geographies.

§Established, implemented, and improved QA infrastructure, test procedures, process, and set quality standards in accordance with overall development and product releases.

§Streamlined QA processes, reduced time-to-market, and improved product quality.

§Collaborate with QA teams to define testing methodologies, standards, and best practices

§Develop testing strategy, plans, estimates, and schedule, to support projects and product releases.

§Enhanced compliance with quality standards, regulations, and industry best practice, reduced defects, and improved customer satisfaction.

§Develop templates, tools, metrics, and best practices to verify products to meet business and user requirements.

§Improved skills and capabilities within software development teams, leading to higher productivity and quality by providing mentorship and cross training

§Collaborate with project and development teams to ensure coordination of testing efforts and enhance test plans to meet timelines and defined requirements.

§Co-ordinate teams inside and outside of QA to assist with improving process maturity, other stakeholders to ensure timely deliverables with quality & rapid resolution of the problems.

§Define and track key performance indicators (KPIs) and metrics to measure the impact of continuous improvement efforts

§Interface with all stakeholders to ensure ongoing satisfaction with QA team deliverables.

§Engaged and motivated team members with coaching and support individuals to meet the project expectations.

§Technically Participate in every stage of feature development from design, reviews of requirement specifications and brainstorming through feature implementation & testing

§Recognize and reward team members, and support the professional and career growth development

T-MOBILE – Bellevue, WA. 2014 – 2016

SQA TEST LEAD

T-Mobile is one of the fastest growing nationwide wireless service providers, offering all digital voice, messaging and high-speed wireless data services and UMA hotspot home phone services to more than 38 million customers in the United States. A cornerstone of T-Mobile's strong consumer appeal has been its Stick together business strategy to provide customers with the best overall value in their wireless service so they can enjoy the benefits of mobile communications to get more from life and stick together.

§As Test lead responsible for strategic planning for Agile testing efforts with best testing practices and reusable testing assets overseeing all SDLC activities on multiple project deployment releases.

§As a QA lead responsible for assessing requirements, design documentation and other project artifacts to develop the QA test approach and Manage QA project planning, including project schedules, test plans, requirements and risk analysis for complex computing applications in an Agile development environment.

§Ability to create and maintain quality assurance artifacts. Artifacts include, but are not limited to, test cases, test plans, testing strategies, and test execution reports.

§Organized QA resources on site and offshore and coordinated with them in-regards to user stories requirements, functionality, project overview and risks.

§Analyze and capture user stories, process flow to understand the acceptance criteria completely and is testable.

§Developed, executed, and maintained software test plans, test designs, and test cases and conditions from user stories in Quality Center using BPT (Business Process Testing)

§Suggested and implemented new approaches of testing and initiate process, assigned test tasks, escalate issues and risks and report status to test management as required.

§Responsible for advising customers on innovative testing products and solutions with industry standards and best practices

§Coordinate project testing activities from initiation through completion of the project release

§Develop test cases and maintain automated test scripts for functional and regression testing.

§Develop all necessary agile test tracking tools to provide transparency on Product & Sprint Backlogs

§Responsible for all aspects of QA testing, potentially including Functional, System Integration(SIT), UAT, regression and load/stress testing activities, as defined by the test plan for the specific project.

§Identify and resolve escalated testing issues, risks and problems that impact the successful progression of a project Administer, configure, and organize directory structure in Quality Center for multiple projects.

§Track and report upon testing activities, including testing results, test case coverage, required resources, defects discovered and their status, performance baselines, etc.

§Document, implement, monitor, and enforce all processes and procedures for testing are established as per standards defined by the organization and publish weekly KPI reports.

§Check for timely delivery of different milestones and generate daily status and test exit reports during QA execution phase.

§Oversaw Quality Assurance and test lead activities for multiple projects: CDES TRAID, Compass, Caller tunes, Danger Prepaid, TMO@Home, UMA1.1, NAB2, Concept stores, Point of Sale, RJ11 HomePhone Service, RSP ESP, PIT, UUI, Product Catalog, MBB, Postpaid Deposit, Samson Regression from SAMSON 6.0 to 12.2

EARLY CAREER

CHASE BANK – TEST ANALYST Various Locations, U.S. & India 2012 – 2013

FUTUREZONE TECHNOLOGIES, TEST ANALYST – India 2010 – 2011

EDUCATION & CERTIFICATIONS

Bachelor’s in Electronics & Telecommunications (First Class) Madras University

Agile Scrum Certified Professional • SAFe Agile Scrum

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