Customer Service Sam's Club

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

CARLA JEAN SIMON

FOOD SERVICE WORKER

385-***-**** **********@*****.*** Provo, UT 84601 Proven customer service expert with a track record of enhancing customer satisfaction at Sam's Club. Leveraged active listening and problem-solving skills to resolve complaints efficiently, boosting customer loyalty. Demonstrated adaptability and teamwork, excelling in fast-paced environments across multiple roles. Achieved significant improvements in service delivery by prioritizing customer relations and time management. Customer service Active listening

Time management Problem-solving

Critical thinking Customer relations

Adaptability and flexibility Team collaboration

Decision-making

Sam's Club

Provo, UT September 2024 - Present

CUSTOMER SERVICE REPRESENTATIVE

Handled customer complaints and inquiries in a

courteous and efficient manner.

Demonstrated excellent communication skills,

both verbal and written, in order to effectively

interact with customers.

Developed strong customer relationships and

loyalty through effective communication.

Maintained knowledge of company products to

provide helpful suggestions and recommendations

to customers.

Greeted customers by name and displayed

respectful attitude, helping develop rapport with

customer base and build lasting relationships.

Addressed customers courteously using suitable

methods and problem-solving skills.

Marriott hotel

Provo, UT February 2024 - September 2024

HOUSEKEEPING ROOM ATTENDANT

Serviced rooms by making beds, dusting and

vacuuming.

Changed and replenished bed linens, towels, and

guest amenities.

Managed time efficiently to complete assigned

duties within allotted time frames.

Cleaned guest rooms to meet company and

departmental standards.

BRIGHAM YOUNG UNIVERSITY

Provo, UT May 2023 - April 2024

FOOD SERVICE WORKER

EDUCATION

CERTIFICATIONS

REFERENCES

LANGUAGES

Successfully handled multiple tasks simultaneously while maintaining accuracy throughout the shift.

Maintained cleanliness of work area including

counters, tables, shelves, grills, fryers, ovens and refrigeration equipment.

Developed strong interpersonal skills while

interacting with customers and coworkers in a fast- paced environment.

Performed daily closing tasks by washing dishes,

packing and refrigerating leftovers, and mopping

floor.

Demonstrated ability to provide excellent

customer service by taking orders, serving meals,

and addressing complaints.

Handled cashier duties, maintaining accuracy of

monies received or exchanged.

Followed all safety standards when handling hot

foods and liquids on the job.

Verified food was served at the correct

temperature to reduce risks.

la cayenne hotel

les cayes, HAITI January 2021 - March 2023

HOUSEKEEPING AND LAUNDRY ATTENDANT

Displayed strong attention to detail while

inspecting rooms for cleanliness and tidiness.

Performed daily cleaning duties, including

vacuuming, dusting, mopping and polishing

furniture.

Operated laundry machines according to

manufacturer's instructions, sorting items by color prior to washing.

Demonstrated excellent organizational skills by

stocking linen closets with clean linens and

maintaining an orderly work environment.

Utilized effective communication techniques in

order to respond promptly to guest requests or

complaints.

Utah Valley University, Orem, UT, US Expected graduation May 2027 DOCTOR OF NURSING SCIENCE (D.N.SC.) IN NURSING CANDIDATE High school diploma Food handler

References available upon request

Creole

Native

French

Native

English

Fluent

ENGLISH LANGUAGE CENTER(BYU)

Contact this candidate