Fine Dining Customer Service
Resume:
Jessica Johnston
Austin, TX *****
********.***@*****.***
Professional Summary
Experienced and customer-focused server with over a decade in fine dining, casual dining, and high- energy environments. Known for exceptional interpersonal skills, strong work ethic, and an ability to thrive in fast-paced settings. Adept at upselling and recommending menu items to enhance customer satisfaction and maximize sales. Skilled in multitasking, cash handling, and food safety protocols, with a track record of creating memorable dining experiences. Proficient in POS systems, guest management software, and delivering service excellence that fosters customer loyalty. Authorized to work in the US for any employer
Work Experience
Cocktail Waitress
Island View Casino Resort-Gulfport, MS
May 2021 to December 2023
• Delivered prompt and courteous beverage service to casino patrons in a high-energy environment, contributing to a positive guest experience.
• Managed multiple orders simultaneously with accuracy and efficiency, ensuring guests received timely service even during peak hours.
• Engaged with guests to create a welcoming atmosphere, enhancing customer loyalty and repeat business.
• Handled cash transactions, balanced tabs, and maintained adherence to responsible alcohol service guidelines.
Fine Dining Server/Bartender
Perry's Steakhouse and Grille-Spring, TX
June 2019 to April 2021
• Delivered high-level dining experiences by providing detailed knowledge of menu items, pairing recommendations, and attentive service in a fine dining environment.
• Consistently upsold specialty dishes and beverages, contributing to increased sales and improved customer satisfaction.
• Maintained efficient and organized workflows during peak hours, ensuring timely delivery of orders and optimal guest satisfaction.
• Utilized OpenTable to manage reservations and coordinate seating arrangements, ensuring smooth service flow.
Server
Lupe Tortilla-Tomball, TX
February 2018 to June 2019
• Offered personable and efficient service to guests, promoting popular menu items and handling special dietary requests with care.
• Collaborated closely with team members to handle a high volume of customers smoothly, contributing to a positive dining atmosphere.
• Trained new team members on restaurant service standards, menu knowledge, and customer service best practices.
Server
Ruby Tuesday-Brandon, MS
February 2012 to October 2017
• Provided attentive and friendly service to guests, assisting with menu selections and ensuring accurate order fulfillment in a casual dining environment.
• Handled cash transactions and operated the POS system efficiently, maintaining accuracy in billing and receipts.
• Delivered excellent customer service that led to repeat guests and positive customer feedback.
• Supported kitchen and bar staff during high-volume periods, assisting with food prep, drink service, and general operations.
Fine Dining Server
Jazzeppis-Gulfport, MS
December 2016 to September 2017
• Ensured guests received an upscale dining experience by offering menu insights, accommodating requests, and providing prompt service.
• Assisted in setup and breakdown of dining areas for special events, catering to large groups while maintaining a fine dining atmosphere.
• Practiced high standards in food handling and safety, ensuring compliance with health guidelines. Fine Dining Server
Amerigo's Grille-Richland, MS
October 2012 to November 2016
• Delivered exceptional service in a fine dining setting, with a focus on creating memorable experiences through attentive and knowledgeable service.
• Maintained strong organizational skills to manage multiple tables and deliver seamless service during peak hours.
• Handled cash, card payments, and balanced register at the end of shifts with accuracy and efficiency. Education
11 in Ged
Brandon High School - Brandon, MS
Skills
• Communication skills
• Serving
• Serving Experience (10+ years)
• Cash register
• Cash handling
• Bartending
• Catering
• Fine dining experience (10+ years)
• Organizational skills (10+ years)
• Food safety
• Food Service (10+ years)
• Upselling
• Food Preparation
• Basic math
• Hospitality
• Food handling (10+ years)
• Microsoft Word (10+ years)
• Restaurant Management
• OpenTable
• Customer service
• POS (10+ years)
• Guest Services
• Restaurant experience (10+ years)
Certifications and Licenses
Food Handler Certification / TABC
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