IT Manager, IT Consultant, IT Specialist, System Administrator

ALI SUGULLEH

C: 612-***-**** ***.**********@*****.*** LinkedIn

High-performance IT specialist with 10+ years of experience in service desk positions. Innovative technology professional with an understanding of business operations and priorities, IS and IT procedures, and digital transformation strategies. Experienced in training diverse workforce staff, employs strong troubleshooting skills, and enjoys challenges of accurately conducting system repairs. Consistently provides excellent customer service. Technical Skills

Microsoft Active Directory Microsoft Server Microsoft Exchange and Office 365 CISCO Certified Network Associate (CCNA) Amazon Web Services (AWS) Telecom VOIP Yardi HTML5 Laserfiche Disaster Recovery Linux Microsoft Windows 10 /11 Microsoft Intune and fundamentals of Microsoft Azure Protocols, such as IP, DHCP, FTP, VPN Remote desktop ITIL/ITSM best practices IT Security Past Perfect Connectwise MAC OS Apple Devices Professional Experience

Desktop/Infrastructure Administrator (6 Month Contract) November 2024 to April 2025 Girl Scouts of River Valley, St. Paul, MN

• Partnered with MSP to audit and optimize Active Directory group policies, removing 50+ obsolete groups and aligning access controls with CIS security benchmarks.

• Executed computer imaging for 200+ Windows 10/11 devices using Microsoft Intune, retiring legacy hardware and maintaining 100% accurate inventory records.

• Enforced Azure AD security standards for domain-joined workstations, including password complexity rules and multi-factor authentication (MFA), reducing breach risks by 35%.

• Assisted in on-premises Azure migration, resolving synchronization conflicts and ensuring seamless integration with hybrid cloud resources.

• Automated software deployment and patch management via PowerShell scripts, cutting manual update time by 25%.

• Provided Tier 2 help desk support, resolving 15+ weekly tickets for hardware/software issues, including VPN connectivity and Office 365 troubleshooting

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Desktop Support Technician (6 Month Contract) February 2024 to August 2024 Northland Securities, Minneapolis, MN

• Provided day-to-day IT support for 170 employees, including a significant number of remote users.

• Managed and deployed HP laptops running Windows 10, ensuring optimal performance through imaging, troubleshooting, and hot-swapping hard drives.

• Utilized Intune for device management, application deployment, and building out the imaging process to streamline operations.

• Supported a hybrid Azure AD environment and contributed to ongoing tech initiatives, including cloud-based infrastructure projects.

• Handled 10-15+ daily support tickets, resolving issues efficiently in a high-pressure environment where user demands directly impacted business operations.

• Maintained hardware inventory, conducted testing, and ensured all devices met operational standards.

• Worked within a regulatory environment, balancing compliance requirements with onsite and remote support needs.

• Provided support for Office 365, limited on-premises servers, Exchange, and SharePoint, in collaboration with an MSP. IT Consultant, MN June 2023 to Present

• Help organizations optimize their infrastructure, security and align technology with business objectives

• Provide ongoing support and guidance to clients

• Assess and analyze systems

• Design tailored solutions and oversee implementation Systems Administrator (3-month contract extended to 6 months) February 2022 to August 2022 Community Action Partnership (CAP) of Hennepin County, St. Louis Park, MN

• Coordinated activities between network services and information systems groups.

• Supported Energy Assistance Program (EAP) internal network and server infrastructure (internal and virtual)

• Created vendor cost change reports and periodic inventory (equipment and devices) reports.

• Completed major projects:

o Developed Virtual Kiosk for clients to interact with a support specialist. o Inventoried all existing/new devices.

• Identified and reported Vendors' recommendations

• Administered email and anti-virus system updates with a consistently excellent customer service approach.

• Delivered service desk support by understanding business operations and priorities with solid troubleshooting skills. Printer Technical Specialist December 2018 to December 2019 Ricoh, Minneapolis, MN (weekends)

• Performed print and mail center services for Prime Therapeutics a multinational pharmaceutical benefits manager. Serving 30 million members of Blue Cross and Blue Shield

• Achieved customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately in a timely manner.

• Met deadlines by working at a quick & steady pace while still maintaining quality/error free work.

• Produced "error-free/perfect work" by demonstrating the operational knowledge of the use of the duplication equipment used in the location.

• Maximized print performance as workflow permits, by simultaneously performing a minimum of two functions on print equipment.

• Troubleshooted all hardware and software issues with equipment.

• Maintained optimal machine performance by correcting simple machine problems (clearing jams, refilling toner, replacing machine oil, etc.) and having a working knowledge of machine codes to report, in the event of equipment failure. IT Systems Manager Fine Associates, LLC, Minneapolis, MN June 2020 to July 2021

• Managed IT Helpdesk operations, including employees, inventory, vendor relationships, and security systems.

• Managed the network infrastructure of six offices, including three residential properties with 600 units.

• Proposed upgrade and management of companywide VOIP network, approved by CEO.

• Onboarded and trained staff in IT procedures.

• Maintained and managed system infrastructure (Servers, NVR, Firewalls, Switches).

• Inspected network infrastructure and recommended replacement of end-of-life equipment.

• Completed major projects:

o Windows 10 build for over 50 desktops & laptops

o Firewall replacements at all 6 sites, plus configuration o VOIP Vendor switch over and VOIP upgrade for 3 sites previously using older digital system o 36 CCTV installation/bid for a property with security risk IT Technical Specialist Fine Associates, LLC, Minneapolis, MN February 2016 to June 2020

• Managed access control systems at multiple locations

• Supported all network devices/infrastructure at all locations

• Provided IT administration and support to user accounts with Microsoft Active Directory, Windows OS, and Office 365

• Created user manuals, training procedures and support documentation

• Maintained and administrator all security systems at multiple locations

• Support all telephony and VoIP systems at multiple locations

• Met or exceeded operational standards, work completion deadlines, and error-free production guidelines.

• Installed software upgrades and conducted physical system troubleshooting and repair, including cable terminations, to maintain a secure user network

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