Customer Service Administrative Support

NAQUARIS RASHAD NEWTON

**** **** *** ***, *********, GA 30296 Mobile: 404-***-****

**********@*****.***

CAREER SUMMARY

Motivated and dedicated professional with years of expertise in warehouse and organizational duties. Proven track record of success in customer service and independent thinking. Demonstrates expert insight and proficiency in enforcing and procedures.

STRATEGIC AND CREATIVE THINKER with solid background in delivering decisive, action-driven leadership. Demonstrates expert insight and proficiency in teaching, coordinating, monitoring, evaluating and communicating with clients.

RESULTS-ORIENTED PROFESSIONAL with proven capacity to manage and coordinate operations and administrative support, using initiative, resourcefulness and good judgement.

PERFORMANCE-DRIVEN TEAM PLAYER with excellent interpersonal skills and attention to detail, optimally utilizing all channels of communication to assist operations.

CORE COMPETENCIES

Microsoft Office

Customer Service

Data Integrity

Client Relations

Shipping/Receiving

Administrative Support

Quality Control

Organizational Skills

Reporting/Documentation

Receptionist

Inventory Control

Conflict Resolution

Warehouse Associate

Order Fulfillment

Customer Service Skills

Scheduling

Safety Compliance

Professional Development

PROFESSIONAL EXPERIENCE

IK HOFFMAN/CUMBERLAND TRUCKING 04/2019-CURRENT

JOB TITLE: LEAD CARGO AGENT

• Meet/exceed all performance metrics and manage a high-volume workload within a commitment driven environment

• Research customer accounts and orders, quality checking all data for accuracy and integrity

• Effectively communicate with staff/management to ensure quality of work

• Prioritize duties according to importance, proficiently navigating through assigned systems to complete established tasks

• Ensure all information was scanned into system, operated forklift and pallet jack as required

• Provided on-the-job training to new hires and served as Subject Matter Expert to current staff

• Maintained a clean and safe working environment, fostering a collaborative environment in order to promote teamwork

• Managed the transport of incoming and outgoing cargo shipments, confirming orders and inspecting for errors or defects CEVA LOGISTICS 11/2017-11/2018

JOB TITLE: MATERIAL HANDLER

• Responsible for customer order preparation, order accuracy and final BOL preparations including export documents as needed

• Packed, sealed, labeled, or affixed postage to prepare materials for shipping, using hand tools, power tools, or postage meter

• Worked as a team with other staff members to ensure that the correct identifying information and shipping instructions had been stamped onto crates or containers

• Operated forklift and tier-lift truck or use hand truck to move, convey, or hoist shipments from shipping-and-receiving platform to storage or work area

• Removed completed and defective products and materials, placing them on moving equipment such as conveyors and in specified areas such as loading docks

• Performed quality assurance for customers ensuring cost effectiveness and timely deliveries were achieved

• Assisted with monthly inventory cycle counts and year end physical inventories, maintaining accuracy at 99%+ consistently YTD ALLIANCE GROUNDS INTL CARGO 03/2016-10/2017

JOB TITLE: OFFICE AGENT/WAREHOUSE AGENT

• Responsible for coordinating the routing of import/export bookings with airline carriers

• Process import/export documentation including HAWB’s, MAWB’s, AES’s, Manifest, Shipping Instructions, etc

• Track and trace shipments, working within established timeframe to resolve any discrepancies in order to minimize loss and enhance overall efficiencies

• Oversee calendar maintenance, appointment scheduling and expense report preparation, arranges conference rooms and facilities for meetings as required

• Develops and maintains administrative process to achieve organizational objectives as well as to improve accuracy and efficiency.

• Provides all travel coordination (international/domestic) support for business meetings/trips, prepares itineraries, transportation arrangements and expense reports.

• Oversee calendar maintenance, appointment scheduling and expense report preparation, arranges conference rooms and facilities for meetings as required.

• Plans and coordinates internal meetings, off-site events, and team building exercises, by selecting vendors and venues, managing budgets, and developing event plans.

• Manages information requests received by the department that may be made by telephone, letter, email, or in-person visits to the office.

SWISSPORT CARGO 09/2014-10/2015

JOB TITLE: OFFICE AGENT

• Checked import/export documentation to determine cargo contents

• Kept records of all goods shipped, received, and stored

• Preparation of airline and customs documentation, along with palletization of cargo

• Ensured compliance with Dangerous Goods Requirements and Regulations along with Standard Operating Procedures and Policies

• Provided excellent customer service per the TSA and US Customs regulations

• Compiled and completed monthly reports for submission to management

• Served as subject matter expert to all staff, providing on the job training to new hires

• Utilization of scripts/job aids to answer customer questions SODEXO 05/2013-08/2014

JOB TITLE: CLUB ATTENDANT

• Demonstrated superior customer service and professionalism at all times

• Worked to resolve any issues/concerns in order to retain loyal business and increase client satisfaction

• Ensured compliance with all food safety procedures

• Participated in meetings for professional development and updates in organizational process EDUCATION

ALBANY STATE UNIVERSITY/STUDIES IN BUSINESS MANAGEMENT WESTLAKE HIGH SCHOOL/HIGH SCHOOL DIPLOMA

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