Customer Experience Service
Resume:
LaPrecious M. Benson
****************@*****.***
Professional Summary
Customer Experience Expert with forward-thinking approach and assertive leadership skills. Proven track record of enhancing customer satisfaction through proactive problem-solving and articulate communication. Adept at fostering strong relationships and creating standout experiences that drive loyalty. Ambitious and optimistic, consistently pursuing excellence in every interaction.
Skills
● Empathy building
● Customer feedback analysis
● Upselling strategies
● Adaptability
● Problem-solving
● Attentiveness
● Patience
● Clear communication (both verbal and written)
Experience
Customer Experience Expert
First Call Resolution, January 2023-April 2025
● Managing a high volume of inbound calls, emails, and the chat services for a variety of companies.
● Build strong relationships with external vendors in order to facilitate better partnerships with customers.
● Maintained up-to-date knowledge of company policies and procedures related to customer service. Store Manager
JcPennys, June 2018-November 2022
● Provided leadership and motivation to team members to increase productivity and efficiency within the store.
● Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
● Interviewed and hired prospective employees according to team needs. Front Desk Clerk
Best Western, January 2011-February 2018
● Answered incoming calls promptly while providing accurate information regarding hotel services, rates, and amenities.
● Assisted guests with room selection, inquiries, and reservations.
● Greeted customers and provided them with exceptional customer service. Education
Associate in Arts (A.A.) in General Education, Moorhead, MS Mississippi Delta Community College, May 2011
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