Team Members Customer Service

SB

Shalunda Banks

**** ***** ***** ****, #* Memphis, TN 38134

901-***-**** ***************@*****.***

PROFILE:

●Driven and energetic individual with proven track record for meeting organizational objectives.

●Possess strong customer service skills, thoughtful and successful multi-tasker, proven consistency in maintaining a positive rapport with team members.

●Excellent communication skills; high attention to detail; forklift certified; working knowledge of shipping and receiving.

Education

Ohio Christian University Circleville, Ohio Graduated December 2022

Major: Bachelor of Arts in Accounting

Crawfordsville High School Crawfordsville, Arkansas May 1995 High School Diploma

Professional Experience

Logistics Quality Process Auditor/Team Leader July 2018-Present

Inspect, monitor, record and report quality data for production and incoming inspection activities.

Participate and assist in all areas of warehouse activities as needed.

Conduct walk-through audits of manufacturing and packaging operations to assure procedures and proper documentation practices are followed.

Ensures daily activities of team members are run effortlessly.

Five Below Forklift Operator June 2017-July 2018

Operated Standing Reach Truck, Forklift, Clamp, Rider Walkie

Loaded, unloaded, shipped, and received warehouse items.

Transported materials to distinct locations within the facility.

Optimized loads to ensure operational efficiency.

Secured loads to the machine before transportation.

Inspected for damages to vehicles.

Adhered to safety management standards.

RXV Team Leader August 2006-May 2016

Trained team members, set strategy and monitoring progress towards goals.

Oversaw all activities within the team.

Utilized effective communication, problem solving, organizational and delegation skills.

Distributed information to team members.

Responsibilities included decision-making, coaching, mentoring, developing the team’s skills and managing conflict.

Professional Development

Certified Management Training

Forklift License

Professional Technology Training

References

Terri Rogers 901-***-****

Sherry Taylor 901-***-****

Daphne Cole 901-***-****

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