Payroll Specialist

KAREN BURSTEIN

Scottsdale, AZ 480-***-**** ****************@*****.***

PAYROLL, HUMAN RESOURCES AND ACCOUNTING

Motivated and accomplished professional seeking opportunity to utilize my extensive payroll/accounting experience in a remote work environment. Strong background and vast knowledge in all facets of payroll

& benefits, human resources, accounts payable & receivables. KEY QUALIFICATIONS

Ability to collaborate effectively with team members in a remote environment

Experience using video conferencing and messaging services

Familiar with ReportSmith Reporting System

Understanding of HRIS System functions and processes

Proficient with MS Office products including Excel, Word, Outlook and Teams

In-depth experience with ADP payroll software

Work fluently with accounting software such as QuickBooks

Ability to adhere to strict confidentiality

Excellent communicator with a positive attitude

Strong listening and problem solving skills

Good multitasker with ability to supervise and oversee several projects

Ability to develop and maintain effective rapport with clientele

Excellent record keeping and file maintenance

Ability to deliver the highest quality of customer service

Excellent organization and attention to detail skills

Highly motivated and detail oriented professional U-Haul Moving & Storage - Remote 2018 - Current

Sales & Reservations Agent

Remotely receive a high level of inbound customer calls in a professional manner projecting a positive company image

Respond to customer inquiries and educate customers regarding U-Haul products and services to ensure customers are satisfied with the level of service provided by U-Haul

Resolve customer service inquiries and provide appropriate resolution and/or escalate the call to a higher level when needed

KAREN BURSTEIN Page 2

480-***-**** ****************@*****.***

Convert calls into reservations in order to meet or exceed monthly reservation goals

Assist and support customers through the reservation booking process and proactively recommend additional products and services to enhance the reservation

Obtain and keep sensitive confidential information secure including the processing of credit card payments

Flooring Resources, Inc. – Scottsdale, AZ 2006 – 2018 Office Manager

Manage day-to-day operations of the office and showroom

Responsible for all aspects of accounting using QuickBooks

Prepare and file monthly, quarterly and annual payroll and sales tax

Annually prepare and distribute W-2’s, 1099’s and other required tax documentation

Maintain contact with Interior Designers to ensure a timely service and completion

Work closely with interior designers, architects and builders to successfully assist their clients in making satisfying product selections for their design needs

Handle customer complaints and inquiries in a timely and professional manner

Act as liaison between customers and installers to ensure outstanding customer service

Educate clients on the features and benefits of our products our showroom has to offer for their specific flooring design needs

Desert Highlands, Scottsdale, AZ 2001 – 2006

Payroll Specialist

Month end close preparation of monthly financial statements

Responded to employees regarding payroll inquiries and timely resolve any discrepancies

Processed payroll including new hire entry, terminations, PTO, benefits, and garnishments

Provided timely and accurate financial reporting to Controller

Responsible for monthly reconciliations and payroll accounts tax reporting

Monthly journal entries and general ledger accounting

Responsible for preparing, processing, and reconciling bi-weekly payroll

Worked closely with Human Resource Manager that all policies and procedures are implemented and enforced

Responsible for all aspects of W-2 and year end processing KAREN BURSTEIN Page 2

480-***-**** ****************@*****.***

American Cancer Society, Phoenix, AZ 1987 - 2001

Payroll and Benefits Manager

Provided all aspects of benefits and payroll services and ensured accurate and compliant benefits and payroll processing

Facilitated effective reporting and provided information to employees and managers

Remain up to date on changes to law, regulations, and tax tables that impact payroll and benefits administration

Managed, trained and supervised employees and performed performance reviews

Ensured compliance of policies and procedures with tax agencies, OSHA, FMLA, and wage and hour laws.

Responsible for the coordination of efforts between payroll, human resources, and other departments to ensure proper flow and maintenance of employee data

Facilitated and conducted new hire orientations and exit interviews

Coordinated 401(k), Worker’s Compensation, COBRA and Deferred Compensation plans

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