Customer Service Data Entry

Lenah Nkosi

Email: ***********.*****@*****.***

Phone: 079*******

Location: Krugersdorp, Gauteng, South Africa

LinkedIn: https://www.linkedin.com/in/ntombifuthi-nkosi-480500a5 Professional Summary

Reliable and detail-oriented Remote Customer Support and Virtual Assistant professional with over 5 years of experience in customer service, administration, and data entry. Skilled in remote communication, managing client tasks, and working independently. Committed to delivering high-quality support and ensuring client satisfaction. Key Skills

- Customer Service & Call Handling

- Virtual Assistance & Admin Support

- Data Entry & Document Editing

- MS Office & Google Workspace

- Time Management & Multitasking

- Communication & Problem Solving

Professional Experience

Customer Service Representative – KFC

2016 – 2020

Provided excellent customer service in a fast-paced environment. Handled customer queries, managed complaints, and maintained service standards. Trained new team members on service protocols.

Receptionist – Rawson Property Group

2015 – 2019

Managed front-desk responsibilities, scheduled appointments, and supported property agents with client documentation. Developed strong administrative and communication skills.

Call Centre Agent – Afrihost

2022 (6 months)

Responded to customer inquiries via phone and email. Troubleshot internet and account- related issues while providing remote support and ensuring customer satisfaction. Care Worker – Netcare Hospital

2021 – 2022

Assisted patients with daily needs, supported nursing staff, and maintained patient comfort and confidentiality.

Education

Grade 12 – Thuto Lefa Secondary School

Office Administration – IQ Academy

Social Auxiliary Work – University of South Africa Certifications & Training

TEFL Certificate – 2023

Data Entry Course – Edicourse Online

Virtual Assistant Course – Edicourse Online

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