Customer Service Senior Project
Resume:
TINA MEDLIN
Senior Project Consultant Strategic Relationship Building
Administrative Professional
***********@*****.*** LinkedIn.com/in/tina-medlin/ Houston EXPERIENCE
Senior Consultant 02/2022
E78 Partners Houston, Texas
Contract position with FORVIS-MAZARS assisting with distribution and governance of COVID- 19 federal relief funds with the Missouri Department of Elementary and Secondary Education Conducted reconciliations and compliance projects
Handled large and complex data to analyze, document, and research Provided customer service for nonpublic school grantees and vendors, resolved grantee and vendor issues, and delivered one-on-one software training for grantee fiscal agents and vendors
Audited grantee spending
Demonstrated strong organizational and time management skills while managing multiple projects
Self-motivated, with a strong sense of personal responsibility Chief Development Officer 02/2020 - 01/2022
Houston PetSet Houston, Texas
Provided customer service for prospective and current donors. Supported planning of an annual gala.
Drafted high level philanthropic proposals for funding. Developed program budgets.
Ensured the organization was in compliance with required IRS laws and recommendations. Managed organization's CRM conversion.
Implemented new retention programs for current donors. Executive Director 02/2018 - 04/2019
American Live Foundation Texas Houston, Texas
Led operational, financial, business partnership and fundraising strategies of the organization Produced three community-based fundraising 'Liver Walks' with 500+ participants each, two culinary events with 30 chefs each, and educational outreach for 1,000 individuals, all meeting or exceeding goals of $100,000 plus
Forged strategic partnerships with physicians, transplant centers, and hospitals in the Texas Medical Center and academic institutions in Houston, Dallas, and San Antonio, enhancing collaboration and outreach efforts
Directed a team of staff and volunteers, ensuring the successful execution of events and programs, and maintained compliance with organizational standards, utilizing Microsoft Office and CRM software for donor and volunteer tracking Interviewed, recruited, and trained new team members Assistant Vice President for Development 03/2014 - 10/2017 University of St. Thomas Houston, Texas
Managed a high-impact team of planned giving, lead annual gift, and major gift directors and development officers.
Provided customer service internally and externally. Collaborated with C-Suite level volunteers as members of the Capital Campaign Committee. Nonprofit Consultant (part-time) 08/2012 - 01/2014 Ibn Sina Foundation Community Healthcare Houston, Texas Developed and implemented a successful 12-month $1,700,000 capital campaign for a new clinic, establishing the organization's development infrastructure and ensuring IRS compliance.
Provided staff training and prepared grant applications, securing funding and enhancing organizational transparency and accountability.
Managed the organization's Excel donor database and created annual budgets, optimizing policies and improving financial planning and reporting. Devised and implemented processes and procedures to streamline operations. President 12/2009 - 07/2012
Houston Independent School District Foundation Houston, Texas Founded and managed HISD Foundation Fund Oversight Committee (C-Suite level members) to provide feedback and advice to HISD superintendent on reform matters and ensure donor accountability (relationship building).
Provided customer service for internal and external stakeholders. SUMMARY
Experienced business and nonprofit
professional with a strong background in
project management, project consulting,
financial management, compliance, and
data and policy analysis. Possesses
supervisory and audit experience with
more than twenty years in customer
service. Excellent organizational,
communication, and interpersonal skills.
Adaptable and able to respond quickly to
change. Consistently reliable and creative,
with a capacity for quick learning.
SKILLS
CRM Auditing Smartsheet
Microsoft Office Data Entry Data Driven
Raiser's Edge Benchmarking
Feasibility Studies Scalability Planning
Compliance Flexibility and Patience
Leadership Mentoring Donor Relations
Customer Service Scheduling
Prospect Research
Portfolio Development & Management
Spreadsheets Canva Word Processing
Budget Development & Monitoring
VOLUNTEERING
Scholarship Committee
The University of Texas at Austin
Scholarship Committee 2008-2016
Reviewed and scored 100 freshman
scholarship applications each fall and
spring. Packets included SAT/ACT scores,
essays and community work.
Scholarship Committee
University of St. Thomas, Nursing
School 2015-2016
Reviewed student scholarship applications
with committee members and the Dean.
Governor's Grants Team (Rick
Perry Governor of Texas)
State of Texas Governor's Office
2006-2008
Invited by the Governor to participate in
his grant program designed to support
small Texas nonprofits.
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EXPERIENCE
Senior Director 01/2007 - 11/2009
Asia Society Texas Center Houston, Texas
Developed key industry relationships to support the organization's corporate sponsorships Directed cross-functional teams to achieve project milestones, ensuring compliance with industry regulations and maintaining transparent stakeholder communications Provided customer service for donors, potential donors, and vendors Utilized Microsoft Office and a CRM for donor tracking and fund accounting Drove strategic improvements to enhance operational and organizational efficiencies Senior Director, Development and Public Relations 03/2004 - 03/2006 Project GRAD Houston Houston, Texas
Designed and implemented new gift processing, acknowledgment, and stewardship procedures.
Developed strategic community relations programs, managed related events, and communicated with key audiences; managed a team of development and public relations professionals.
Promoted from director of development to senior director of development and public relations.
Designed and implemented new gift processing, acknowledgment, and stewardship procedures, improving efficiency and donor satisfaction. Utilized Microsoft Office, Blackbaud CRM, and fund accounting. EDUCATION
Bachelor of Arts, Psychology, Sociology
The University of Texas at Austin Austin, Texas
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