Data Governance Quality

Shiny Pattasery

****************@*****.*** 732-***-**** Holly Springs, NC

Professional Summary

Detail-oriented and results-driven Data Governance and Quality Control Specialist with experience supporting financial institutions in ensuring enterprise data accuracy, integrity, and compliance.

• Skilled in conducting data quality assessments and driving remediation efforts aligned with regulatory standards

• Adept at business requirements gathering, system lineage analysis, process mapping, technical documentation, and process optimization to support risk management and strategic decision-making

• Familiar with SDLC methodologies, including Waterfall and Scrum, with a foundational understanding of their principles and practical application in project environments Tools & Technologies

• Data Governance & Metadata: Collibra, Archer, IIPM

• Diagramming & Visualization: Lucidchart, Microsoft Visio

• Data & Analytics: SQL

• Project & Workflow Management: Jira, Confluence

• Productivity Tools: MS Office (Word, Excel, PowerPoint)

• Mortgage/Financial Systems: Encompass, FICO

Certifications & Professional Development

• Certified Scrum Master

• Certified Business Analytics with Excel

• SQL Certification – Udemy (Course

Completion)

• Power BI (Beginner)

• Six Sigma Green Belt (In Progress)

Professional Experience

Royal Bank of Canada (RBC) Raleigh, NC – Data Governance Analyst Expert (Contract) November 2024 – Present

• Gathered business requirements to support capturing end-to-end detailed lineage and system lineage by mapping system interactions and data flows between applications, ensuring a comprehensive understanding of the overall system architecture. Analyzed SQL scripts to support data mapping and loading.

• Collaborated with business stakeholders, report owners, app custodians, and IT teams to understand and document all systems involved in data lineage processes, securing approval for system flow diagrams and critical report lineage documentation.

• Led the Risk and Controls Assessments (RCA) process of identifying and implementing for each system captured in the lineage, working to ensure all systems had necessary business controls in place.

• Developed and presented detailed system flow documentation to key Stakeholders and Product Owners, ensuring alignment on data management and business requirements.

• Identified, prepared documentation, and declared System of Record (SOR) and Authorized Provisioning Point

(APP) to ensure data is centralized, authoritative, and consistent, supporting business processes through a reliable single source of truth. Uploaded SOR/APP metadata into Collibra to maintain centralized governance standards.

• Assisted in data quality efforts within the 1st Line of Defense (1LoD) Data Management Office (DMO), focusing on Mortgage, HELOC, Credit Card, and PLOC products. Utilized advanced onboarding data quality tools to identify and investigate potential discrepancies between origination and servicing systems.

• Performed cross-system validation of data accuracy across lineage artifacts and Critical Data Elements (CDEs) Memos using platforms such as Collibra and IIPM, ensuring accuracy, consistency, and traceability to support regulatory compliance and data-driven decision-making.

• Conducted quarterly paper/quality check audits to validate critical data elements such as borrower details, property values, and loan terms. Maintained structured discrepancy tracking in Excel and worked closely with the senior manager on data remediation, running SQL queries to ensure data integrity and process efficiency in Encompass and FICO systems.

• Navigated Confluence to analyze system documentation, trace data lineage, and support project insights

• Worked closely with the Financial Planning and Analytics team to support documentation activities related to the Comprehensive Capital Analysis and Review (CCAR) process. Utilized qualitative methodologies to review and remediate issues flagged in the Mavrick system, with a focus on identifying root causes and implementing sustainable solutions to ensure ongoing CCAR compliance.

• Finance skillset - knowledge of regulatory reports and forms such as FFIEC 041, FRY-8, CCAR Reports and others KPMG

Operations Coordinator 2013 – 2015

• Established uniform data management practices to ensure data accuracy for the HR operations team across the division

• Created clear documentation for standard procedures to enhance team efficiency and reduce errors

• Supported onboarding by improving access to operational knowledge and resources

• Managed monthly data operations, ensuring accurate data validation and timely reporting Hyatt Regency

Front Office Operations 2004 – 2012

• Analyzed occupancy and revenue trends, ensured compliance with data privacy standards, enhancing accuracy in customer profiles and transactional records.

• Led front office operations with a strong focus on data integrity and system alignment, utilizing Opera and Fidelio PMS.

• Designed and delivered monthly performance dashboards to senior management for month end meetings. Entrepreneurial Experience

Founder – CandleBliss.net LLC 2023 – Present

Developed and launched CandleBliss.net, a personal e-commerce website created handcrafted Candles, Essential oil Reed Diffusers demonstrating skills in e-commerce, digital marketing, and product development. Projects

Business Analyst – Mobile Banking App Project

• Collected and analyzed business requirements; created BRDs using the Waterfall methodology.

• Used Jira for project tracking and collaboration.

• Designed flowcharts and wireframes for clear communication of deliverables. ACADEMIC AND PROFESSIONAL DEVELOPMENT

• Six Sigma Green Belt (In Progress)

• Bachelor of Commerce (B.Com)

Hobbies & Interests 2004

Private Pilot (General Aviation) - Blueline Aviation

• Passionate about flying with hands-on experience piloting single-engine aircraft (DA-40).

• Proficient in aviation protocols, navigation, and flight planning.

• Completed 40+ hours of flight training, including key flight maneuvers and procedures.

• Trained with Redbird Flight Simulator under various conditions.

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