Salesforce Developer Web Services
Resume:
Bhavik Patel
*************@*****.*** https://www.linkedin.com/in/bhavik-p-529b98248/
Summary
Certified Salesforce Developer with 9 years of extensive experience in Salesforce developer and Admin roles, specializing in Sales Cloud, Service Cloud, Pardot and CPQ. Proven track record in integrating Salesforce with external applications using Web Services API and SOAP, and creating CPQ solutions to enhance sales processes. Adept at customizing Salesforce objects and developing Apex Classes and Triggers to streamline operations. Eager to leverage expertise in Salesforce development to drive innovation and efficiency in the target role.
Education
University of the Cumberlands, KY
Masters of science, Information Technology-2021
Gujarat Technological University, Gujarat, India
Bachelor of Mechanical Engineering-2014
Skills
•SDLC, Agile, Waterfall, Apex Classes, Test Classes, SOQL, SOSL, Visual Force, Lightning pages, ETL, S-Controls, Triggers, Custom Objects, Web services, Validation Rules, Work Flows, Dashboards, Reports, Sandbox development, Testing, Eclipse, Apex Explorer, Offline Edition, App Exchange, Data Loader, C, C++, Java, PL/SQL, Apex, Ajax, C#, XML, HTML, XHTML, Java Script, JQuery, OOD, SQL Server, Windows NT, 2000, XP Pro, Vista, Windows Server 2000, 2003, 2008, Linux, JIRA, GIT, Jenkins, Bitbucket, Gearset, Copado, Analytical, Communication, Interpersonal, Problem-Solving.
Experience
Atkore Management LLC Jul 2023 - Present
Salesforce Developer PA
•Designed and developed solutions based on functional, migration and integration requirements for SFDC platform.
•Integrated Salesforce with Marketing Cloud to enhance campaign management, email marketing, and customer engagement strategies.
•Oversaw MCAE/Pardot to enhance email marketing, lead nurturing, and campaign monitoring. Partnered with the marketing team to develop and execute automation flows, email templates, engagement programs, and advanced rules for seamless campaign management
•Created and maintained over 150 custom objects, fields, and layouts, ensuring alignment with business processes and achieving a 25% reduction in duplicate data entries
•Managed data updates and monitored integration performance, supporting ongoing data quality initiatives and enhancing data consistency.
•Developed and enforced an integration strategy between Salesforce and multiple ERP systems, enhancing data consistency and operational efficiency
•Led Salesforce integration with AI-driven analytics and external systems via REST APIs, boosting lead conversion by 35% while adhering to Salesforce governor limits and security standards.
•Collected and analyzed business requirements to design and implement customized Salesforce and CPQ solutions, ensuring alignment with client needs and improving user satisfaction
•Collaborated with senior CRM leaders and stakeholders to document CRM requirements, aligning Salesforce configurations with business objectives and governance standards.
•Actively participated in two-week sprints—facilitating backlog grooming, daily stand-ups, and remote sprint demos to ensure on-time delivery
•Wrote technical documents and provided training for partners and team, enhancing their understanding of Salesforce functionalities and improving collaboration
•Maintained the security and integrity of the application software, ensuring compliance with company standards
•Built 50+ custom reports and executive dashboards in Sales Cloud and Account Engagement to monitor campaign ROI, data quality metrics, and sales KPIs.
•Supported system audits and compliance evidence requests, ensuring adherence to regulatory requirements
•Investigated upstream data needs and resolutions using JDE and SQL, enhancing data accuracy and reliability
•Designed, developed, and tested custom development solutions using Apex and Java, improving system functionality
•Configured Salesforce declarative features, including custom fields, objects, flows, and validation rules, improving operational workflows and user adoption.
•Collaborated with internal customers to deliver OOB configuration needs, utilizing Salesforce Offline Edition to improve user accessibility and satisfaction
Innovative Electronics Corp Sep 2017 - Jul 2023
Industrial Engineer / Salesforce PA
•Identified and analyzed business processes within ERP and Salesforce platforms, improving efficiency, accuracy, and productivity
•Developed test scripts, coordinated end-user acceptance testing sessions, and managed defect triage—ensuring zero post-release critical bugs.
•Prepared and completed updates in Salesforce and FinancialForce Sandbox, troubleshooting and resolving update-related issues to ensure smooth production updates
•Understood and applied design methodology for new technologies, enhancing project outcomes and innovation
•Designed, scheduled design activities, monitored progress, and ensured on-time design completion, engineering high-quality and on-budget designs using Jenkins
•Collaborated with Sales, Finance, and Accounting teams to enhance the stability, scalability, and security of ERP and Salesforce platforms, ensuring seamless integration and operation
•Customized, implemented, configured, and maintained Salesforce Sales Cloud, Service Cloud, Marketing Cloud, and FinancialForce PSA, FFA, and OPI (SCM), improving system efficiency and user satisfaction
•Developed Apex Classes, Apex triggers, Batch Apex classes, and scheduled Apex classes to automate processes, supporting data investigation and resolution using JDE and SQL
•Created objects, fields, page layouts, record types, workflow rules, validation rules, and approval processes, enhancing data organization and workflow efficiency
•Created Custom Objects and Tabs, designed Custom Fields, Validation Rules, Workflow Rules, and Field-Level Dependencies, Approval Processes, which improved system customization and user experience
•Leveraged MuleSoft and Workato to automate bidirectional data flows between Salesforce and ERP systems, reducing manual sync errors by 75%.
•Evaluated precision and accuracy of production and testing equipment, leading to the formulation of a corrective action plan that improved operational efficiency
•Developed and delivered training materials, increasing end-user proficiency in Salesforce usage and reducing support requests
•Migrated Metadata between sandboxes using Bitbucket, ensuring seamless integration and reducing deployment errors
•Created community pages for customers using Community Builder and SLDS, enhancing user experience and supporting DML operations with Apex Classes
•Utilized JIRA for project management and bug tracking, FishEye for code reviews, Subversion for source code control, and Jenkins for deployment and continuous integration, improving team collaboration and project efficiency
•Implemented new buttons and actions for Lightning components, and created and debugged lightning components using Lightning App Builder and Visualforce with the new Lightning Design System, enhancing user interface functionality
•Performed data validation and utilized data utilities including Data Loader and Mass Delete, ensuring data accuracy and integrity
•Migrated data into the Salesforce application using Apex Data Loader through CSV files, streamlining data integration processes
•Developing SOQL and SOSL queries to get data from different related objects and Used Force.com Explorer for SOQL testing.
Advanced ElectroCircuit Corp Dec 2015 - Aug 2017
Design Engineer/ Salesforce PA
•Worked on analyzing the complete Apex Classes, Apex Triggers, and Pages in the Salesforce.com instance in the design phase of the Salesforce Single View project.
•Collaborated with sales and marketing teams to develop product designs using PL/SQL and Java Script, successfully meeting customer needs and preferences
•Developed salesforce Lightning applications using Lightning Components, Controllers, and Events and used custom CSS in the components.
•Provided support for Salesforce maintenance by reviewing trace logs, developing action plans, and other administrative services including periodic data cleansing, workflows, and approvals.
•Involved with Salesforce.com Premier Support and handled the support cases with the help of Salesforce.com support.
•Developed Apex Triggers, Apex Classes, and Test Methods using Sync/Async methods.
•Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
•Controlled impedance and set up stack configurations to ensure optimal circuit performance and reliability
•Customized dashboards to provide daily forecasts and track opportunities, deal registrations, and customer engagement.
•Analyzed product performance data to identify areas for improvement and made design changes, resulting in enhanced product efficiency and customer satisfaction
•Implemented the requirements on the Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
•Managed and participated in all phases of the project, including Project Plans, Documentation, and Configuration.
•Built Application Pages with Controllers and Utility classes to publish them to the web to import student data to a custom Object in Salesforce.
•Collaborated with cross-functional teams, including manufacturing and supply chain teams, to optimize product designs for production and distribution, leading to increased efficiency and reduced costs
•Created various custom Reports and Dashboards as per customer requirements.
•Used SOQL and SOSL within Governor Limits for data manipulation needs of the application using Force.com Explorer.
•Migrated data from Legacy Systems to Salesforce CRM using a data loader.
Certification
• Platform Developer I
• CPQ Specialist
• Platform App Builder
• Administrator
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