Systems Administrator / Network Installer

Tommie L. Hamlet

, Capitol Heights, MDÈ 240-***-**** : ************@*****.***

SUMMARY

Highly motivated and dedicated IT Professional with 20+ years of IT experience as a Network and Senior System Administrator, Customer Support Engineer, Senior Desktop Support Tech, and Software Tester. Excellent Customer Service, Problem Solving, Oral and Written Communication Skills Seeking a position in an environment that promotes growth and stability

Qualifications:

Server administration and engineering (Windows & Linux)

Linux Command Line RHEL Red Hat 8

Building, deploying, and configuring systems (OS, patching, GPO, etc.)

Network Administration

Virtualization technologies (E.g., VMware)

EDUCATION

Forestville High School - Graduate May 1988

Computer Learning Center, Alexandria Campus - Graduate October 2000 - Information Technology Support and Network Administration – 2-year Diploma

CERTIFICATIONS

AWS Cloud Computing Certificate - January 2023

CompTIA Security + Certification - August 2025

CompTIA Network + Certification - August 2025

ITIL v3 Training - February 2013

2009 Object Volume 1&2 - March 2010

CompTIA & A+ - November 2007

CompTIA A+ Class, 5day Course - November 2007

SECURITY CLEARANCE

Top Secret/SCI/CI/Poly

General Dynamics. Date 9/29 2023 – Present

Systems Administrator

SharePoint Administrator Web Server Support

Active Directory NIPR/SIPR & JWICS SA/WA Azure Refresh JWICS assignment

Azure AUDS Cloud migration for NIPR workstations, logic Printer

Azure Admin WA/SA accounts for NIPR

Using MECA to stage all NIPR workstations for Cloud migration/ using the portal to access all applications for users

Support 50/75 Azure users / Developers supporting the Azure Cloud Transition to the ODNI Customer as a Sr. Principal System Administrator (CUST)

Wrote up weekly reports related to IT issues with the System and Networks from the workstations, software, accounts, systems related to the classified and unclassified systems. I sent the report to my Project Manager.

Building, deploying, and configuring.

systems (OS, patching, GPO, etc.

Sharepoint Admin web base

Supported accurate reporting and problem-solving procedures on networks using ESMT ticket systems Supported CPU and Circuits users and accounts as a Sr. System Administrator.

Provided Sr. System Administrator support and problem-solving for technology products and applications.

Assisted customers through phone conversations or in-person visits to troubleshoot and solve common\Server\ hardware\ software & Account accesses on local networks.

Served as an intermediary between employees and proper technical business unit concerning problems and system installations.

Supported Server Engineers with Server path Information that users are connected to.

Performed Data Transfer Officer (DTO) Duties on systems for current customers.

Jacobs Technology Network Engineer Professional Associate Date 5/31/2023 – 8/15/2023

Network Engineer Professional Associate

Support Network Engineer hardware components/others such as cabling& wiring, Provide the necessary technical assistance needed for installation and maintenance of WAN infrastructure. They examine network capacity and implement network tools. The Network Engineer recognizes and resolves network hardware and software problems. They set up user accounts/ passwords, protect access to confidential data.

Peraton

Jr. Linux Sys. Adm. (Command Lines Terminal) DATE 10/2022–03/2023

SAP Certified 12/2022

Linux Training, Load Ubuntu operating systems

Create/move files & docs, reset pw, delete, rename Files, & sub files

Load Ubuntu Linux operating system to laptops

Give Permissions to Users in a Linux environment.

PROFESSIONAL EXPERIENCE

Booz Allen Hamilton, VA DATE: 10/2021- 08/16/2022 Linux Systems Admin

Video in-house Training with Real-time Linux Command lines.

Support EMC/NET APP Linux Server, Monitor the Network activity of the servers, Log into servers using KVM with (SOP), and complete Software updates on 130 Servers once a week. Change out 300GB/600GB hard drives to 2 Terabyte Hard Drives and disposed of 400-300GB/600GB hard drives.

Supported accurate reporting and problem-solving procedures on networks using ESMT ticket systems as a Sr. Systems Administrator.

Supported Server Engineers with Server path Information that users are connected to.

Performed Data Transfer Officer (DTO) Duties on systems for current customers.

Training Command lines, Update Real Time Clock (RTC), Make Directory, change Directory, change mode, Create /Rename Groups, Change Groups, Read, Write, Execute, add permissions, take away Permissions/Daylight saving time (DST)

Training with beginner’s AWS Azure Cloud Engineer Mid.

Analyzes and resolves problems associated with the operating system's servers, and hardware.

Monitors systems performance and ensures compliance with security standards.

Overseeing the daily operations of the Linux systems engineering function.

CACI, VA DATE: 09/2019 – 07/2021

Systems Administrator

Support accurate reporting and problem-solving procedures on Database Messenger (EMC Database, Lotus Notes Database, as a Sr. Systems Administrator.

Provide Sr. Systems Administrator support and problem-solving for technology products and applications.

Assist customers through phone conversations or in-person visits to troubleshoot and solve common\Server\ hardware\ software & Account accesses on local Databases.

Jacobs, VA DATE: 12/2018 - 10/2019

Network Installer

Activated Drops for Fiber for workstations / Printers/ VTC equipment, TVs.

Installed Fiber for patch panel wire pulls, Install/ Punch down Phones in the Closets, switch box Routers, Workstations CWE/SIPRNET, etc.

Server administration and engineering (Windows & Linux

Building, deploying, and configuring systems (OS, patching, GPO, etc.

Run new Fiber and Test Fiber and Cat5 cable for Phones /AIN Phone wire the phone line to the frame for dial tone, install Switches and Cisco Servers while using a link Runner for testing CAT5 / Fiber cabling for Floor Drops for Printer /workstations installs,

Phones, AIN printers, scanners, VTC, Tran’s receivers.

Installed Fiber and Cable for Servers, Workstations, Toners / Speakers/Printers Polycom for Conference Room VTC equipment, Big Screen Monitors, and VTC Standalones workstations.

Activate Drops for Fiber /Cisco Routers/workstations/printers and VTC equipment TV’S.

CACI, VA DATE: 05/2018 - 09/2018

Windows System Admin

Support EMC/NET APP Linux Server, Monitor the Network activity of the servers, Log into servers using KVM with (SOP), and complete Software updates on 130 Servers once a week. Change out 300GB/600GB hard drives to 2 Terabyte Hard Drives and disposed of 400-300GB/600GB hard drives.

Supported accurate reporting and problem-solving procedures on networks using ESMT ticket systems as a Sr. Systems Administrator.

Provided Sr. Systems Administrator support and problem-solving for technology products and applications.

Assisted customers through phone conversations or in-person visits to troubleshoot and solve common\Server\ hardware\ software & Account accesses on local networks.

LGTEK DATE: 08/2017-9/2017

Desktop Support

Support Windows Software updates and Server Updates and Back-ups on Exchange server 2008/2012 Set up User's accounts and Badge access to Volt / Data Center.

Server administration and engineering (Windows & Linux)

Building, deploying, and configuring systems (OS, patching, GPO, etc.)

Network administration

Assisted customers through phone conversations or in-person visits to troubleshoot and solve common\Server\ hardware\ software & Account accesses on local networks.

Served as an intermediary between employees and proper technical business unit concerning common installations, problems, and systems.

Provided Sr. System Administrator support and problem-solving for technology products and applications.

General Dynamics DATE: 06/2011 - 04/2016

Close Support (CST)/ CMA Certified

Support 50/75 AWS users / Developers supporting the AWS Cloud Transition to the ODNI Customer as a Sr. Principal System Administrator (CUST)

Wrote up weekly reports related to IT issues with the System and Networks from the workstations, software,accounts, systems related to the classified and unclassified systems. I sent the report to my Project Manager.

Building, deploying, and configuring systems (OS, patching, GPO, etc.

Supported accurate reporting and problem-solving procedures on networks using ESMT ticket systems Supported CPU and Circuits users and accounts as a Sr. System Administrator.

Provided Sr. System Administrator support and problem-solving for technology products and applications.

Assisted customers through phone conversations or in-person visits to troubleshoot and solve common\Server\ hardware\ software & Account accesses on local networks.

Served as an intermediary between employees and proper technical business unit concerning problems and system installations.

Supported Server Engineers with Server path Information that users are connected to.

Performed Data Transfer Officer (DTO) Duties on systems for current customers.

Perot Systems DATE: 01/2011 - 06/2011

Close Support (CST)

Provided Helpdesk desktop support and problem-solving for technology products and applications.

Followed established administrative, tracking procedures, mainframe, PCs & printers on the network. Assisted customers through phone conversations or in-person visits to troubleshoot and solve common hardware, software and access/physical problems using local area networks troubleshoot and solve common hardware, software and access/physical problems using local area networks

MTT Associates DATE: 10/2007 - 02/2009

Lead Helpdesk Analyst

MBO Application lead for the primary point of contact between the MBO application and the users

Supported the Directorate of Intelligence on a web-based knowledgeable application.

MBO application training classes included phone conversations and in-person visits at their desk.

Utilized programmed tools and users’ interaction to monitor system and application status.

Documented and troubleshot system problems, then escalated difficult problems to members of the development team and the release manager

Lockheed Martin DATE: 05/2006 - 10/2007

DESKTOP Support

Provided helpdesk desktop support and problem-solving for technology products and applications I have communicated as an intermediary between employees and proper technical business unit concerning common installations.

Installed and program Plasma TV for Video Conferences and Meetings. I have supported a server team. Scanned and transferred data.

Trained new members of the team on how to properly install rebuild and repair various workstations (CWE1, CWE2, AIN2, and JWICS/Janus Machines

Verizon DATE: 11/2005 - 04/2006

Helpdesk/Computer Support Analyst

Contacted vendor to program handheld secure and non-secure Cellular phones and pagers devices.

Maintained customer service requests and via database & phone records.

Pitney Bowes (Library of Congress) DATE: 12/2003 - 11/2005

Mail/Legal Material Processor

Conducted the mailing, copying, faxing, sorting, and scanning of documents for end users in the Mail/Fax Center.

Installed and configured desktops/copied documents and data from one disk to another various times on different desktops.

Handled time-sensitive and confidential mail and provided courier and messenger services.

Maintained all logs and reporting documentation.

Dept. of Labor DATE: 09/1997 - 11/2002

Helpdesk/ Computer Analyst

Provided on-site technical support to Dept. of Labor end users for S/W network-related issues.

Provided technical support for Audio/Visual presentations.

Coordinated with departments to ensure timely deliveries of sensitive documents.

Maintained current and efficient files related to grants and contract funds.

Managed and maintained status reports in the database of all Federal programs.

Assisted with configuring Active Directory for Users and Computers using Microsoft Windows 2000 Server.

Established and configured users' accounts, created group policies, and set selective permissions.

PROFESSIONAL DEVELOPMENT

Technical Skills:

Hardware:

Net Apps /EMC Linux /Windows Servers (Windows, Linux, UNIX, Sun Solaris) Desktops, Scanners, Electrical & Mechanical products, Copiers, Facsimile, Mainframes, Routers, Switches, Hubs, Monitors, Printers, Dell, Nortel, Juniper, HP, Avaya, Cisco, Sun, Panasonic

Software:

MS Office (Excel; Word; Power point; Access); Lotus Notes; applications development tools; operating systems (Microsoft 2000 & XP); enterprise business applications; Notepad; web/e-commerce development; messaging; office and groupware; networking and communications; Mail Systems (Outlook & MS Exchange); Remedy; Adobe Acrobat; WinZip; SMS Client

Other:

LAN, WAN, and MAN protocols, OSI layers, Computer Support, Installation for Hardware, Software, and VTC/Plasma TVs for Video Conferences/ Meetings, System Upgrades, Software Fixes, Training, and Identifying key business requirements.

Awards:

Certificate of Appreciation POINT Application October 2007 to January 2009 Outstanding Support and Dedication to the Point Application (CIO APPS)

Certificate of Appreciation in Recognition of outstanding support and dedication to the Office of the Director of National Intelligence (ODNI) for the renovation and re-occupancy of the Tech Center 1 Building on April 16, 2012

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