Patient Care Technical Support
Resume:
Professional summary
Patient Care Advocate with over 11 years of experience in customer service, medical scheduling, and technical support. Proficient in managing high-volume communications, both inbound and outbound, and adept at leveraging EMR systems and Microsoft Office to enhance operational efficiency. Committed to utilizing comprehensive customer care skills to improve student success and retention rates. Employment history
Cigna/Accredo Patient Care Advocate (PCA) Memphis, TN Oct 2021 - Present
Initiated contact with clients, collecting vital information for case certification Managed cases using automated systems, ensuring accurate data entry and documentation Provided detailed service requirements to clients, driven by a comprehensive understanding of their needs Performed administrative tasks, supporting team members and certifying cases as per guidelines Enhance team efficiency by supporting case certification with accurate admin tasks. Aid team members by streamlining administrative procedures for better case handling. Analyze client needs to deliver tailored information, boosting service satisfaction. Proactively engage with clients to gather essential information, ensuring high-quality care. Asurion Technical Support Representative Nashville, TN Aug 2020 - Mar 2021
Configured diverse mobile devices, enhancing user experience Resolved complex data connection issues, improving mobile services Aided in insurance claim filing for damaged devices Advised on potential coverage for in-home devices
Boosted customer satisfaction through comprehensive support Configured mobile devices, ensuring optimal functionality and user satisfaction. Resolved data connectivity issues, boosting device performance and customer satisfaction. Guided customers through insurance claims, enhancing their understanding of coverage benefits. Investigated complex mobile service problems, applying targeted solutions to prevent recurrence. Eagerly assisted customers with device setups, contributing to improved service ratings. West Clinic Cancer Center Patient Scheduling Coordinator Germantown, TN Aug 2016 - Mar 2020
Orchestrated patient scheduling at West Clinic Cancer Center Boosted workflow efficiency by 20% via streamlined scheduling Proficient in Onc EMR, Mosaiq, G4 software
Implemented innovative scheduling protocol for better patient satisfaction Cut operational costs by 15% through scheduling optimization Maintained high accuracy in patient data management using G4 software. Brittney Brooks
Patient Care Advocate
Mason, TN
**********@*****.***
Ensured patient comfort by empathetically addressing their concerns. St. Francis hospital Bartlett Patient Access Representative Bartlett, TN May 2013 - Jul 2013
Managed patient data recording, ensuring accuracy in insurance, billing, and demographic details Handled payment processing for medical services
Implemented efficient problem-solving skills to manage various inquiries Boosted patient trust by securing signatures for documentation validation Managed accurate patient data entry, ensuring error-free records and efficient billing processes. Enhanced patient service by streamlining data collection, reducing wait times and improving satisfaction. Facilitated seamless patient interactions, offering guidance on forms and procedures to enhance understanding. Evaluated and optimized data entry workflows, leading to a 15% increase in process efficiency. Eagerly assisted patients with inquiries, providing detailed information and ensuring a positive experience. Education
Certification in Phlebotomy Technician Phlebotomy Training Specialists Memphis, TN Jun 2023 - Present
Bachelors Of Science in Health Administration/Health Management University Of Phoenix Memphis, TN
2016 - 2016
Associates of Arts in Health Care Administration University Of Phoenix Memphis, TN 2013 - 2013
Skills
Call Center Front Desk (Expert)
Customer Service (Expert) Computer Skills (10+ Years) (Expert) Microsoft Word (Expert) Outlook (Expert)
Scheduling (Expert) EMR Systems
Medical Scheduling Medical Office Experience
Windows Help Desk
Active Directory iOS
Medical Terminology (Experienced)
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