Technical Support Engineer
Resume:
Dmitriy Gekhman
Senior Technical Support Engineer
Old Bridge, New Jersey 08857, Old Bridge, US, 08857, 646-***-****, *******.*******@*****.*** Professional summary
Senior Technical Support Engineer with 16+ years of extensive expertise in delivering high-quality support across various sectors, including pharmaceuticals and government. Proficient in VMware, and cloud technologies, with a focus on enhancing system reliability and client satisfaction through innovative solutions. Committed to streamlining processes, managing cloud infrastructures, and implementing advanced security measures to ensure business continuity and efficiency. Employment history
Senior Technical Support Engineer, Oct 2022 - Present Systech International - Dover Corporation
Technical Support Engineer, Feb 2021 - Oct 2022
Australian Diamond Supply Ltd.
IT Specialist, Aug 2020 - Nov 2020
U.S. Census Bureau
IT Support Specialist, Dec 2019 - Nov 2020
Warm Embrace Circle Inc.
Senior Mobility Support Specialist, Dec 2012 - Nov 2019 AT&T
Support Systech solutions, resolve software issues, ensure minimal downtime, enhance client satisfaction. Implement Jira for issue tracking, streamline processes, reduce response times, boost client satisfaction. Participate in 24/7 support, handle high-severity incidents, coordinate cross-functional teams, ensure continuity. Manage Microsoft and cloud tools, configure user access, implement MFA for security, enhance resource efficiency. Oversee Azure and Google Cloud, manage infrastructure, ensure business continuity, secure cloud environments. Resolved technical issues, reducing support requests by streamlining user guidance. Configured and maintained remote work platforms, ensuring secure and efficient access. Trained users on OS integration, enhancing productivity across diverse environments. Migrated applications to cloud, optimizing scalability and security with Azure and Google Cloud. Managed CI/CD pipelines, improving deployment efficiency and system performance. Resolved 95% of IT tickets on first contact, enhancing user satisfaction and efficiency. Implemented MDM policies, ensuring federal compliance and secure device management. Developed inventory system, cutting asset tracking errors, improving accuracy. Assisted in cloud deployments, optimizing data storage and performance monitoring. Managed office assets, maintaining precise records through regular audits. Maintained IT systems, enhancing network speed by 25% through traffic analysis. Managed user permissions, implementing role-based access for improved security. Developed communication tools, reducing manual tasks and boosting efficiency. Trained staff on new protocols, ensuring smooth adoption of communication systems. Resolved complex mobile issues, enhancing operational efficiency and user satisfaction. Implemented security measures, safeguarding data and reducing vulnerabilities. Coordinated software deployments, ensuring seamless transitions and user readiness. Managed MDM solutions, improving device security and support processes. Developed troubleshooting procedures, streamlining support and reducing downtime. IT Support Specialist, Oct 2009 - Dec 2012
New York Vein Treatment Center
Education
Computer and Information Sciences
John Jay College, CUNY, NY
Courses
Technical Support Fundamentals, Feb 2024
Coursera
Create and Manage Cloud Resources, Mar 2022
Skills
Troubleshooting, LAN/WAN, Data Backups, Active Directory, Windows, MAC, Linux, Microsoft 365, Cloud Security, Azure, Google Cloud, SD-WAN, VPN, VMware, Hyper-V, Salesforce, Zendesk, Jira, System Monitoring, Performance Tuning, User Support, Network Configuration.
Languages
Russian (Native), Ukrainian (Native), English (Native). Provided technical support to 50+ users, resolving issues quickly and efficiently. Implemented remote access system, cutting help desk tickets significantly. Worked with team to update operating systems and configure applications. Reduced technical issues through proactive maintenance and support. Enhanced user experience by ensuring smooth operation of IT systems.
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