Security Officer Front Desk

Bryan Smith’s

Resume

Phone: +1-929-***-****

Email:************@*****.***

EMPLOYMENT HISTORY.

Allied Universal - Forest Road School

Security/Front Desk. (Valley Stream,NY)

September 2024 - Current

Macy's - Visual Protection Officer/Asset

Protection.(Garden City,NY)

July 2024 - September 2024.

Allied Universal - Hicksville Middle School

Security Officer.(Hicksville)

March 2024 - End Of School Year.

Securitas - Retail Security Officer.

(Hempstead,NY)

May 25, 2023 - February 27, 2024.

2+ Years Of Progressive Security Officer Experience including Surveillance, Loss Prevention, Front Desk, Monitoring Posts, Mobile Patrol posts, Doorman.

My Security Responsibilities:

-Monitor Access: Control entry and exit points,

ensuring only authorized personnel or visitors

enter the building.

-Visitor Management: Check IDs, log visitor

information, and direct guests to their

destinations.

-Surveillance: Monitor security cameras and

report any suspicious activity.

-Conduct regular patrols of assigned sites to ensure the safety and security of the premises.

-Provide Customers with assistance and directions to visitors, maintaining a professional and courteous demeanor.

-Watch security cameras and alarm systems to detect and respond to any suspicious activities.

-Monitor and control access to buildings and

restricted areas.

-Document and report incidents, accidents or

suspicious activities to the appropriate authorities.

-Manage crowds during events or emergencies to

ensure safety and order.

-Respond quickly and effectively to emergencies,

including medical situations, fires and lost Child.

-Prevent theft and vandalism by maintaining a visible presence and inspections as needed.

-Inspect for contraband or unauthorized items.

-Enforce company policies and procedures, including safety regulations and codes of conduct.

-Work with local law enforcement agencies when

necessary to handle criminal activities or

investigations.

Project Assistant Volunteer, West Hempstead

Community Support Association (WHCSA) West

Hempstead, NY

June 2024 – October 2024

● Assisted in leading community beautification projects, including seasonal plantings, landscaping, and

neighborhood revitalization efforts, improving local aesthetics and environmental health.

● Managed project timelines, volunteer assignments, and resource allocation to ensure efficient completion of community projects.

● Collaborated with local businesses and community leaders to secure materials, sponsorships, and volunteer support.

● Monitored project progress, resolved logistical

challenges, and maintained clear communication with team members to ensure smooth execution.

● Conducted post-project evaluations to identify areas for improvement and document successful practices for

future events.

UPS - Package Handler(Uniondale,NY)

Nov 2022 - January, Seasonal position.

3+ Month Experience as a Package Handler.

My Package Handler Responsibilities:

-Loading and Unloading.

-Sorting Packages.

-Scanning and Labeling.

-Maintaining Equipment.

-Lifting and Carrying.

-Assisting Team Members.

-Meeting Deadlines.

Pay-O Matic - Customer Service Agent

(Jamaica Queens)

April 2, 2022 - May 2023.

1+ Years of progressive customer care experience in the forprofit sector including customer service agent supervision, Regulatory Compliance and Security

Protocols, and budget management.

My Customer Service Responsibilities:

-Provided excellent customer service by answering

questions, assisting with transactions, and

ensuring customer satisfaction.

-Processed payments and handled cash with

attention to accuracy and detail.

-Address customer inquiries over the phone, such

as transaction details, check cashing, bill

payments, or money transfers.

-Providing customers information on how to use

Pay-O-Matic services and help guide them

through transaction steps, ensuring compliance

with company policies.

-Verify customer identities and details for

transactions, following security protocols to

prevent fraud.

-Maintain accurate records of customer

interactions, issues reported, and resolutions

provided, using the company’s software systems.

-Product Knowledge: Stay informed on

Pay-O-Matic’s services, fees, policies, and

procedures to provide accurate information to

customers.

-Strive to deliver a positive experience for each

caller, demonstrating patience, empathy, and

professionalism in all interactions.

-Follow industry regulations and Pay-O-Matic’s

policies, especially regarding privacy and

anti-fraud measures.

EDUCATION HISTORY

August Martin Highschool.

Graduated; 2018-2021 June

Jamaica Queens, NY.

York Early College Academy.

2017-2018 September:

Jamaica Queens, NY.

KEY SKILLS.

- CPR Certification.

- First Aid Certification.

- CCTV Experience.

- Front Desk.

- High Level Of Professionalism.

- Knowledge of legal guidelines for public safety.

- Tech Savvy.

Familiarity with report writing.

- Communicator.

- Customer Service.

- Cash Handling and Financial.

- Computer Literacy.

- Multitasking.

Why Do I Want To Work Here ?

My previous position of employment was a great

experience, however this specific position offer for this organization sparks my interest. This Organization has Integrity, Respect and Prosperity within the

organization into different roles. This position feels like a proper fit for me, as I am ready to continue and further my career. I love the opportunity to fill this position.

What Actions Provides Great

Customer Service To Me ?

Active Listening, Clear Communication, Assistance, Positive Attitude, Product Knowledge,

Professionalism.

How Do I Work With Peers ?

Through my career I have met a lot of great people. Coworkers, building staff and even customers I have good relationships with. I believe in supporting my peers and helping them succeed. Whether it’s sharing knowledge, assisting with tasks, or offering

encouragement, I am always ready to lend a hand. I value and respect the diverse backgrounds and

perspectives of my colleagues. I believe that diversity strengthens a team and leads to more innovative

solutions. I prioritize clear and open communication with my peers and staff. I ensure that everyone is on the same page and that information flows smoothly to avoid misunderstandings and improve efficiency.

How I Receive Feedback/advice

From Managers,peers,customers.

How Do I Handle The Feedback ?

I highly value constructive feedback as it helps me grow and improve in my role. I appreciate clear and specific feedback that highlights both what I’m doing well and areas where I can improve.

Why Should You Employ Me?

I admire this organization's commitment to provide the best experience for customers/visitors, and I am

excited to contribute to a team that values their

employees and customers. My approach to work aligns well with your Organization, and I am confident that I can quickly integrate and make a positive impact. I personally am a Christian and do believe in GOD and also believe in the power of Effort + Prayer to

accomplish anything.

Below Are my Certifications.

CERTIFICATIONS.

Contact this candidate