Cyber Security Customer Service

*

ANETTE LOUW

* ********* ******, ********, ******* Cape, South Africa

PERSONAL

INFORMATION

MARITAL STATUS SINGLE

AGE 52

E-MAIL **********@*****.***

TEL +27-81-021-****

Education

MATRICULATED IN 1990 AT BASTION HOëRSKOOL

ENGLISH AFRIKAANS MATHEMATICS

SCIENCE GEOGRAPHY BIOLOGY

Completed courses at Duck University/Talent LMS (online) 2022:

*Communication

*Cyber Security & Secure remote working

*Business writing

*Research skills

*Email etiquette

*Time management

*Google docs

*Basics of Zoom

*Remote customer service

Languages

AFRIKAANS & ENGLISH

Work experience

1991 - 1996 VAN DER MERWE CRONJE ATTORNEYS

CLERK / RECEPTIONIST

* OPENING POST

* BILLING

* RECEIPTING

* DATA CAPTURING

* BANKING

* FILING

1996 - 1997 RANDBURG MEDICROSS

RECEPTIONIST

Program used: MED E MASS

* CAPTURING OF NEW PATIENT DATA

* BOOKING APPOINTMENTS

* RECEIPTING PAYMENTS

* ANSWERING TELEPHONES AND SWITCHBOARD

* BILLING

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1997 - MARCH 2007 DRS SPIRO WILSON DUNCAN

(Sunninghill Radiology)

HEAD RECEPTIONIST

Program used: PROMED

* BOOKING OF APPOINTMENTS

* RECEIPTING MONEY

* BILLING, DEBTORS

* HANDLING QUERIES

* OBTAINING AUTHORISATIONS FROM MEDICAL AIDS

* HEALTHBRIDGE (EDI) AND CLAIM VALIDATIONS

* SWITCHBOARD

CREDIT CONTROLLER / LEGAL DEPARTMENT

* ACCOUNT QUERIES

* EDI AND PAPER CLAIMS

* LEGAL CREDIT CONTROLLER (DEBTPACK)

* BILLING, DEBTORS

* ICD 10 CODING

* CREDITING OF PAYMENTS

* ASSISTING WHEN CREDIT MANAGER GOES ON LEAVE

* LIAISING WITH MEDICAL AIDS

* CONSOLIDATING OF FOREIGN ACCOUNTS

2007 - NOV 2007 RANDBURG DENTAL CENTRE

CREDIT CONTROLLER

Program used: MED-E-MASS

* BILLING, CREDITORS, DEBTORS, HEALTHBRIDGE

* CAPTURING OF NEW PATIENT DATA

* ICD 10 CODING

* CREDITING OF PAYMENTS FROM MEDICAL AIDS & DEBTORS

* LIAISING WITH M/AIDS & DEBTORS RE OVERDUE ACCOUNTS

(REJECTIONS / SHORT PAYMENTS)

* TELEPHONIC AND E-MAIL QUERIES

* FILING

* PAYING CREDITORS

* DEBTORS / CREDIT CONTROL

* OBTAINING AUTHORISATION FOR PROCEDURES

TELEPHONICALLY & VIA EMAIL

OCT 2012 – MAY 2014 DR R LAPIN (DENTIST)

ADMIN / RECEPTIONIST / ACCOUNTS / PERSONAL ASSISTANT

– HALF DAY

Program used: Med E Mass

*CAPTURING OF NEW PATIENTS ON ARRIVAL

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*BILLING, INVOICING AND RECEIPTING PAYMENTS

*PETTY CASH

*BOOKING APPOINTMENTS

*FILING & GENERAL ADMIN

*BOOKING THEATRE PATIENTS & ANEATHETISTS

*PROVIDING QUOTATIONS AND OBTAINING AUTHORISATIONS FROM MEDICAL AIDS

*ASSISTING MY EMPLOYER WITH TASKS IN HIS PERSONAL

CAPACITY: GOLF DAYS, VACATIONS, SEMINARS - BY

BOOKING ACCOMMODATION & FLIGHTS AND MANAGING HIS

DIARY

DECEMBER 2007- SEPTEMBER 2019 ERGOMETRIX

DEBT RECOVERY (MEDICAL AID & SPECIALIST DEBT

RECOVERY)

Program used: Excalibur

* FULL FUNCTION CREDIT CONTROL

* CAPTURING OF NEW WORK / DATA

* GENERATING STATEMENTS

* GENERAL ADMIN & QUERIES

* ITC LISTING S & TRACING

* PETTY CASH

* CAPTURING OF PAYMENTS

* ASSISTING WITH SALARIES

* MONTH END REPORTING

OCTOBER 2019 – APRIL 2020 SALDANHA BAY

ACCOMMODATION RESERVATIONIST

Program used: Nightbridge

* TELEPHONIC & ONLINE BOOKINGS

* MEET & GREET VISITORS ON ARRIVAL & DEPARTURE

* INVOICING & RECEIPTING

* QUOTATIONS

* DAILY BANKING

* SUPERVISING HOUSEKEEPING STAFF

*DRAFTING COMMUNICATION

*ASSISTING WITH TRAVELING, ACCOMMODATION & FLIGHTS

*ARRANGING POST AND DELIVERIES

MAY 2020 - AUGUST 2020 – UNEMPLOYED AS A RESULT OF COVID 19

SEPTEMBER 2020 – MARCH 2022 SELF EMPLOYED

DEBT COLLECTOR

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* DATA CAPTURING

* BILLING & GENERATING STATEMENTS

* GENERAL ADMIN & QUERIES

* ITC LISTINGS & TRACING

* PETTY CASH

* JOURNALS & REFUNDS

* CAPTURING OF PAYMENTS

* FULL FUNCTION ADMIN & MONTHLY REPORTING

MAY 2022 – NOVEMBER 2023 COWDREY JENKINS LLP

VIRTUAL ADMIN ASSISTANT (REMOTE – LOS

ANGELES)

Program used: CLIO

* POTENTIAL NEW CLIENT INTAKE

* DISCOVERY RESPONSE SHELLS

* DOWNLOAD DOCUMENTS FROM COURT WEBSITES

* SCHEDULE COURT VIDEO OR PHONE APPEARANCES FOR

SETTLED CASES, MARK EACH CLIO CALENDAR ITEM

AS “OFF”

* CALENDAR TRIALS AND RELATED DATES IN CLIO, UPDATE CASE LIST

* RESERVE HEARINGS & COURT REPORTERS WITH COURTS

* E-FILING DOCUMENTS WITH COURTS

* PREPARE, FORMAT, AND EMAIL LETTERS, DISCOVERY,

PLEADINGS

* ADMINISTRATIVE TASKS FOR PARTNERS

* CLEAN UP FORMS FILE

* TRAVEL ARRANGEMENTS

* MISCELLANEOUS TASKS AS ASSIGNED

* ACCOUNTS RECEIVABLE & ACCOUNTS PAYABLE

JAN 2024 – NOW Self - employed Debt Collector (REMOTE) Program using: Case Manager

Medical accounts debt collection for a Radiology Department in JHB.

* FULL FUNCTION CREDIT CONTROL

* CAPTURING OF NEW WORK / DATA

* GENERATING STATEMENTS

* GENERAL ADMIN & QUERIES & COMPLAINTS

* ITC LISTING S & TRACING

* TELEPHONIC & EMAIL COMMUNICATION

* MONTHLY STATEMENT RUN

* FOLLOW UP ON LATE PAYMENTS & BROKEN PTP’S

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References DRS SPIRO WILSON DUNCAN (SUNNINGHILL RADIOLOGY) MRS ROSE SCHRIMPTON +27-11-806-**** (****@*****.**.**) RANDBURG DENTAL CENTRE

MRS LOUISE SMITH +27-11-706-**** / +27-82-570-**** ERGOMETRIX

MRS RONELL CROSS +27-82-417-**** (*****.******@*****.***) DR R LAPIN – SEE ATTACHED LETTER OF RECOMMENDATION SALDANHA BAY ACCOMMODATION – SEE ATTACHED LETTER OF RECOMMENDATION

COWDREY JENKINS, LLP - SEE ATTACHED LETTER OF

RECOMMENDATION

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December 18, 2023

Re: Anette Louw

To Whom It May Concern:

I am writing to highly recommend Anette Louw for any position within your company. As one of the founding partners of Cowdrey Jenkins, LLP, I worked directly with Ms. Louw from May 23, 2022, through November 30, 2023. I had the privilege of witnessing her exceptional administrative skills, reliability, dedication, and professionalism firsthand.

During Ms. Louw’s tenure with our firm, she consistently demonstrated outstanding organizational abilities and attention to detail. Her duties included the following:

• Potential new client lead follow-up

• New client intake

• Preparing discovery documents

• Downloading orders and related documents from court websites

• Scheduling video or phone court appearances

• Calendaring trials and related dates on the firm’s master calendar

• Reserving hearings & court reporters for court appearances and depositions

• E-filing documents with courts

• Preparing, formatting, and e-mailing letters, discovery, and to opposing counsel

• Administrative tasks for partners

• Organizing electronic files

• Tracking and managing accounts payable

• Making travel arrangements

• Miscellaneous tasks as assigned

Ms. Louw is a fast learner, asks appropriate questions, and requires very little supervision after being trained on whatever task she is asked to perform. She has exceptional communication skills, both written and verbal. One of her most commendable qualities is her proactive attitude and willingness to take initiative.

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Undoubtedly, Ms. Louw would be a valuable asset to your company. Her resourcefulness and problem-solving abilities were instrumental in streamlining processes and enhancing the overall efficiency of our firm. In fact, the only reason we had to let her go was that there was not enough work to keep her busy on a full-time basis.

Thank you for considering Ms. Louw and I am confident that she will exceed your expectations. If you have any questions, please do not hesitate to contact me.

Sincerely,

COWDREY JENKINS, LLP

Sean D. Cowdrey

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