Help Desk Customer Service

ANA GOODWIN

650-***-**** • ************@*****.***

DOCUMENT SPECIALIST / REPROGRAPHICS TECHNICIAN

Electronic document professional with 20+ years’ experience in government and business environments. Recent experience includes two years in high-volume county printing and mailing office supplying informational materials to 20 separate county departments. Able to lift 25 lbs.

§Technology background. A.S. in Systems Administration lends technical skills such as troubleshooting of equipment, software and processes. Early career in microprocessor manufacturing.

§Customer Service. Extensive experience serving internal and external customers, including several years as help desk engineer and employment services clerk.

§Business Oriented. Logical, organized thinker able to solve problems, meet business needs and provide positive experience to clients and partners. Thrive in fast-paced environment requiring precision.

TOOLS & TECHNICAL COMPETENCIES

Konica Minolta bizhub PRO 950, PRO 1051, and Press C7000 Color with Fiery digital print server

§Program and utilize state-of-the-art copying equipment producing over 1 million documents per month

§Print and proof complex documents with up to 15 inserts, with a variety of folds and bindings

§Document scanning and preparation; multiple languages; archiving; packaging and shipping

§Careful handling of documents of highly confidential nature (adoption, divorce, criminal cases)

Other equipment and software

§Digital video reproduction equipment • Office Suite: (Excel, Word, Access), Creative (Photoshop)

Types of documents produced

Checks

Posters

Handouts

Booklets

Warrants

Banners

Tax materials

Applications

Court documents

Training manuals

Voting materials

Board minutes

WORK CHRONOLOGY

On call Temp for Express Temp Agency, Concord CA. Aug-Present

Document Scanner, Prep IHSS Cases, Ricoh Corporation • Walnut Creek Feb-June 2017

Document Scanner, Experienced Level Clerk • Contra Costa County Print & Mail • Martinez 201*-**-**-**

Experienced Level Clerk • Contra Costa County, One Stop Career Center • Antioch Feb–Nov 2012

Experienced Level Clerk • Contra Costa County, In-Home Support Services • Antioch 2010–2012

Caregiving for two ill family members 2002-2008

Help Desk Engineer (temporary contract) • Etek • Fremont 2002

Help Desk Engineer (temporary contract) • Beyond.com (Symantec call center) • Santa Clara 2001-2002

Previous positions include administrative assistant for technology companies in Silicon Valley.

EDUCATION

A.S., Systems Administration • Masters Institute, San Jose, CA

I oversaw Ana at the Copy Center. Even though she had no previous experience in copying and scanning, she quickly exceeded our expectations by completing new and challenging jobs at a professional level. I have found Anna to be reliable, enthusiastic and can work independently. She is always willing to offer her assistance and has excellent rapport with the many constituents served by our office. She has the aptitude and the drive to be a valuable member to any employer.

— Ladino Lugtu, Duplicating Machine Operator II

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