Patient Service Coordinator
Resume:
Marva Allen
Webster, TX *****
***********@*****.***
Professional Summary
Dedicated healthcare professional with 20 years of experience in healthcare settings. Expertise in patient check-in/out, appointment scheduling, insurance verification, and demographic coordination. Proven ability to enhance patient experiences through effective communication and support.
Authorized to work in the US for any employer
Work Experience
Patient Access Representative
South Shore Emergency-League City, TX
April 2024 to Present
PRN front desk, patient check in/out, verify insurance, complete new patient registration, answer multi- phone lines, assist clinical team as needed.
Patient Service Coordinator
MD Anderson Cancer Center/ Hybrid-League City, TX
August 2023 to August 2024
• Facilitate patient check-in and appointment scheduling, ensuring accurate verification of demographics to maintain data integrity.
• Coordinate appointments to optimize patient flow and enhance overall service efficiency.
• Address patient inquiries regarding appointments, providing clear and informative responses in a remote work environment.
Patient Service Coordinator II/ Hybrid
Texas Oncology-Webster, TX
July 2022 to August 2023
• Collaborated with the Department Manager to enhance operational efficiency, ensuring a seamless experience for both staff and patients.
• Managed appointment scheduling, verified patient demographics, and communicated clinic procedures effectively.
• Conducted insurance verification and obtained medical records to support the Oncologist's needs.
Patient Service Representative
UTMB Clear lake-Webster, TX
February 2019 to August 2022
• Managed patient check-in and check-out processes, ensuring efficient appointment scheduling and accurate demographic and financial data collection.
• Verified insurance eligibility and benefits, facilitating smooth patient interactions and reducing billing discrepancies.
• Posted payments and generated receipts, contributing to streamlined financial operations within the departments.
Patient Access Manager/Pat
Bay Area Regional Medical Center-Webster, TX
March 2015 to May 2018
• Coordinated and managed departmental activities, emphasizing staff coordination, policy and procedure development, and strategic planning.
• Supervised and analyzed workload, prioritized tasks, assigned duties, and oversaw the progress of employees handling appointment scheduling and KRONOS management.
• Supported various additional projects and responsibilities as assigned by the Supervisor, ensuring alignment with departmental goals.
Education
High School Diploma
Edison High School - Fresno, CA
June 1989 to June 1989
Skills
• EHR systems
• Customer Service (10+ Years)
• Call center management
• Hospital experience
• Athenahealth
• EMR systems
• EMR Systems (10+ Years)
• Problem solving (10+ years)
• Communication skills (10+ years)
• Urgent care center
• Medical terminology
• Epic
• Medical Office Experience (10+ years)
• Insurance Verification (10+ Years)
• HIPAA
• Medical Scheduling (6 Years)
• Laboratory experience (5 years)
• Front desk
• Clinic
• Phlebotomy (5 years)
• Schedule management
• Hospital Experience (10+ Years)
• Time management
• Appointment scheduling
• Customer service
• Sales
• Salesforce
Certifications and Licenses
BLS Certification
April 2024 to April 2026
Driver's License
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