Computer Operator

**** ****** **, ********, **, ***** • ********@*******.*** • 708-***-****

PATRICIA HARVEY

Mainframe Computer Operator

PROFESSIONAL SUMMARY

Mainframe Computer Operator with extensive expertise in monitoring and troubleshooting IT platforms across Network Operations Centers and Corporate Data Centers. Demonstrates strong communication and critical thinking skills while fostering teamwork and leadership. Committed to enhancing system reliability and performance through proactive issue identification and resolution.

EMPLOYMENT HISTORY

MAINFRAME COMPUTER OPERATORApr 2023 - Nov 2024

BNY Mellon

• Utilize MVS and JES2 commands effectively to manage interactions with mainframe hardware and peripherals, maintaining system integrity.

Perform 1st level monitoring to ensure a good overall health of the Mainframe server.

Executed weekly IPLs on Test/Development environments, enhancing system reliability and ensuring seamless testing processes.

Monitored complex mainframe systems, proactively identifying issues to maintain network stability and prevent downtime.

Coordinated with support teams to resolve mainframe alerts, ensuring timely escalation and efficient issue resolution.

Implemented monitoring protocols for high CPU utilization, leading to optimized system performance and resource allocation.

Fostered a culture of teamwork by participating in Disaster Recovery Tests, enhancing preparedness and response strategies.

TECHOPSSep 2022 - Jun 2023

Kforce/Oak Street Health

Active Directory resetting passwords.

Monitored application performance with observability tools, leading to enhanced system reliability and quicker issue resolution.

Resolved production issues promptly, ensuring minimal downtime and maintaining operational continuity for critical applications.

Facilitated communication among Developers, SREs, and DBAs to effectively close tickets, improving team efficiency and response times.

Executed job scheduling and workload management, optimizing resource allocation and achieving substantial improvements in processing times.

Provided assistance with Active Directory password resets, fostering a user-friendly environment and enhancing team productivity.

Monitored application performance with observability tools, enhancing system reliability and reducing issue resolution times.

NOC/COMPUTER OPERATORDec 2016 - Sep 2022

KEMPER

Monitored servers and escalate emergency technical issues beyond scope to maintain optimum uptime.

Monitored production batch jobs using BMC Control-M, achieving substantial improvements in job execution times and system resource utilization.

Implemented disaster recovery backups for Mainframe and AS/400, enhancing data integrity and reducing recovery time in critical situations.

Created accurate incident tickets, facilitating effective communication and resolution processes between technical teams and support staff.

Collaborated with vendors and support teams to resolve technical issues, maintaining high service levels and ensuring optimum system uptime.

Diagnosed and troubleshot data issues, engaging appropriate teams to resolve incidents swiftly and minimize downtime.

Interacted with vendors and support teams to resolve technical issues, maintaining high service levels and ensuring optimum system uptime.

ACCOUNT ANALYST/OPERATOR/FLMNov 2005 - Aug 2016

IBM

• Main focal for team members on all operational matters and take appropriate action to achieve delivery objectives.

• Monitoring of production batch jobs and system resources using available tools and applications.

• Attend customer Problem and Change calls to address any issue between support and Mainframe/Midrange Ops.

• Work closely with Account Team to ensure proper delivery of Console Operations service is attained.

• Lead any Severity One /High critical incidents involving computer operations- Engage appropriate support to resolve critical issue in a timely manner.

• Perform Monthly IPL's and Mini Disaster Recovery test for Mainframe.

• Research alerts on mainframe resolving the issue or escalating to the appropriate support.

• Met all Service Level Agreements with customer to avoid penalties.

• Managed Midrange Operations during an outsourcing initiative.

• Trained Brazil Resources for Midrange and Mainframe Ops responsibilities.

• Provide management level coverage in the absence of the Operation Manager.

• Excellent interpersonal skills which allow me to build a positive relationship with my team members, account team and customer.

• Manage implement and oversee the quality of deliverables and effectively manage the team and day to day relationship to ensure exceptional performance.

• Ensured Audit Readiness for any internal corporate audits or third-party audits- Performed Due Diligence of

Transitioned operations to offshore teams in India and Brazil, enhancing service delivery efficiency and reducing operational costs.

Conducted thorough research on mainframe alerts, resolving issues promptly or escalating as necessary, leading to improved system uptime.

Maintained audit readiness for corporate and third-party audits, executing due diligence on outsourcing deals to uphold compliance.

Trained new operators and led cross-functional teams, fostering strong relationships that enhanced team performance and service delivery.

Monitored production batch jobs, ensuring timely execution and adherence to Service Level Agreements, preventing penalties and enhancing operational efficiency.

SENIOR COMPUTER OPERATORDec 1999 - Nov 2005

ABN-AMRO

• Managed multi-LPAR environment mainframe and midrange servers.

• Handled all data production for numerous banks and all other federal transactions.

• Performed all printing, IPL's, backups and offsite tape data storage.

• Execute batch processing on Tandem (UNIX) system.

• Documented/Reported all job failure to programmers.

Streamlined batch processing workflows, enhancing system efficiency and reducing turnaround times for critical banking operations.

Monitored production applications using OPS/MVS, identifying inconsistencies and resolving issues to maintain system integrity.

Coordinated with vendors and internal teams to troubleshoot and resolve technical problems, fostering a culture of teamwork and shared solutions.

Developed comprehensive documentation for job failures, enabling faster resolutions and improved communication between operators and programmers.

Maintained a positive work environment by offering assistance and mentorship to junior operators, enhancing team performance and morale.

EDUCATION

AAS DATA PROCESSING

Triton College

COURSES

ITIL V3

Not Specified

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