Data Entry Clerk
Resume:
Ajay Singh
Durban
073******* ***************@*****.***
Personal Details
Date of Birth: 27 February 1988
Gender: Male Civil Status: Single
Languages: English Afrikaans Zulu
Versatile, motivated and professional with the capacity to provide high-level strategic and management support and administrative assistance, and provide oversight of operations and personnel. Proficient at developing presentations, creating reports and cultivating successful client relations. Innovative and self-sufficient displaying exceptional leadership, organisational, personal and interpersonal skills, communication talents, solid decision making and problem-solving ability, solution orientated, proactive and meticulous work ethic; able to think and act strategically and transition from one critical task to the next while maintaining accountability, upholding highest levels of quality and integrity, fulfilling challenges, and contributing to the continued growth and success of the business. I possess an amiable character and I am enthusiastic towards any task presented to me. I welcome the challenge for work and I am able to work well under pressure, independently or as part of a team. My weakness is that I continuously strive for success with the duties that I am provided and I tend to forget taking a break until the work is complete. I may be viewed as a perfectionist as I am quite attentive to detail and I try to maintain accuracy. I welcome positive criticism and I am sure that I will serve as an asset to any organisation that I am employed by.
— Competencies, Skills and Attributes —
Project Management Communication Attention to detail Management & Strategic Support
High Level Administrative Assistance Strategic Planning & Tracking Training
Customer Service Relations Supervising Planning and Organising Reporting
Liaisons Time Management Conflict and diversity handling Presentation Team player
Goal and achievement oriented Organisational Awareness Self-motivated Meticulous
Education and Credentials
Social Media Analytics Quintly Academy 2019
Matric Northmead Secondary School 2005
English Afrikaans Biology History Geography
Life Orientation Mathematics Science
Professional Development
Project Management End-user computing Client Customer Relations
Technical Proficiencies
CRM system, Microsoft Office Suite CMS, Sales force,MS Word MS PowerPoint MS Excel MS Access MS Works
Internet Explorer Social media Facebook Instagram Twitter YouTube
Snapchat Google +1 LinkedIn Pinterest
WORK EXPERIENCE
SYNERGY CONTACT CENTER (18/07/2022 To 12/12/2024)
CAMPAIGN OVO ENERGY UK (QUALITY ASSURANCE )
DUTIES : CALL INSIGHTS AUDIT, SIDE BY SIDE, BUZZ SESSION, CALIBRATION INTERNAL AND EXTERNAL, SHORT CALLS ASSESSING, CALL AVOIDANCE COACHING SESSIONS, REPORTING AND FEEDBACK, SCORE CARD ROLE OUT, ALERTS ON COMPLIANCE AND QUALITY, LIVE TRACKER, AUDIT PLAN, EXCEL, WORD, OUTLOOK, GMAIL AND POWER POINT, VARIANCE CHECKING, DIP CHECKING, OVO CARE & COLLECTION
•I HAVE BEEN UP SKILLED ON COMPLAINTS AND NEXUM. KINDLY TAKE NOTE THAT I’M A FAST LEARNER AND SMART WORKING I ALSO ASSIST MY TL WITH EXTRA DUTIES IN ASSISTING THE TEAM.
MY ATTENDANCE HAS BEEN 100%
Reference:
TL Manager: Alisha
CONTACT NUMBER : 068*******
Professional Experience
Dr Chris Medical Aesthetics: Personal Assistant (Jan 2021 – Dec 2021)
Dr Chris Medical Aesthetics graced me with the opportunity and experience to empower myself and my experience into the medical world. Being a PA to Dr Chris demanded my growth into a multi-tasked and multi-talented individual. The all-rounded skills which were attained are owed to the many interactions with diverse and dynamic individuals, medical aid/s and medical supply companies, etc.
Selected Contributions:
Personal assistant duties was to serve and liaise with medical supply representatives, as well as maintaining accuracy and time management in respect of scheduling appointments, communicating administrative requirements to patients. My duties further entailed liaising with various medical aids regarding the submission of accounts, authorisations, benefit amounts, payments, etc. either using the appropriate system for the submission of accounts or by calling in directly and networking with external stakeholders. My time at Dr Chris assisted me with personal and interpersonal skills, time management, planning and organising, administrative skills, team work, self-motivation, goal-orientation, customer relations and engagements, as well as, technical proficiencies. It further empowered me towards honoring quick, challenging and changing circumstances. I believe that I am a hard worker who is able to learn new concepts, methods and systems quickly and efficiently and I intend to serve as an asset to my new place of employment.
Reference:
Dr S Chrisenduth
*******.*@*****.***
(Referral letter from Dr Chris can be provided immediately upon request from myself)
Augimas marketing/ Call center (2016-2020)
QA and customer service - Qa Team leader
Worked as a QA Agent UK inbound and outbound .
Quality Assurance
Participates in customer and client listening programs to identify customer needs and expectations.
listening to the agent's response as per the company's protocol.
Ensuring the agent has not misled the customer and followed scripts.
Make sure all information is captured correctly on the system
Monitor the effectiveness and quality of inbound and outbound calls.
Make sure the agent has not burned data.
Determine weaknesses in performance and establish solutions to improve.
Ensure compliance with company's quality systems.
Identify process improvement opportunities.
Generate and maintain feedback and coaching documentation./Provides feedback to call center team leaders and managers.
Offer daily feedback via verbal & written communication.
Develop and maintain thorough knowledge and understanding of products, including performance and functional requirements of call center.
Ability to work and complete projects without supervision, self motivated.
Ability to communicate with discretion and professionalism, understanding when confidentiality is needed.
Debt Collections SA campaign
Mrp mobile, Chace tracker, Savy loans UK
Reference Contact Information:
Don
Ignition Group (2011 – 2015)
Ignition Group
Position:
Debt Collections Dstv/ Welcome calls DSTV : Inbound and outbound
Quality assurance of products by analysing and interpreting factual information to solve straight forward problems relating to products.
Reference:
UDT Jeep: Manager (2009-2011)
Provided excellent communication skills, face-to-face, written and verbal. Exuberated a positive personality, as well as, displaying confidence.
Selected Contributions:
Management in which I oversaw a team of 30 employees based in two separate locations. Professional disposition relating to larger stakeholders. Provided administrative support to ensure efficient operation in the organisation. Worked well independently or as part of a team. Responsible for quick and efficient service delivery. Meticulous, detail oriented and flexible. Able to work calmly under pressure. Familiar with a variety of the management field’s concepts, practices and procedures.
Client liaison and services by professionally liaising with various clients like; Edgards, Stuttafords, Jeep, etc. whilst providing respect, politeness and etiquette. Able to effectively communicate via a phone, e-mail and/or face-to-face to ensure that all duties are completed accurately and delivered with high quality and in a timeous manner. Will go the extra mile to ensure satisfaction to clients. Facilitated effective correspondence to clients. Can work well independently or as part of a team. Relationship building and ability to stay calm when confronted with an angry client/s. Apply professionalism in all situations.
Reference:
No reference due to the closing down of the company
Modex Cosmetics: Lab Assistant (2007-2008)
Modex cosmetics was responsible for making various types of body lotions, hair gels as well as innovative cosmetic products. Despite being new to the cosmetic environment I welcomed the challenge and exuberated a positive personality, as well as, displaying confidence in the area of my employment.
Selected Contributions:
Lab assistant relating to the duties in which I was extremely attentive and maintained accuracy in the measuring and mixing of chemical compounds. This tasking forced me to provide quality results and enabled me to work the centrifuge as well as making use of other mixing machines and providing the final product of well packaged items. Responsible for quick and efficient service delivery. Meticulous, detail oriented and flexible. Able to work calmly under pressure.
Reference:
No reference due to the moving of the company
Atlias Printers: Admin position (2006-2007)
As part of my first working experience, Atlias Printers allowed me the opportunity to grow myself in the world of work. My time at Atlias assisted and taught me to integrate myself with dynamic and diverse individuals from various socio-cultural backgrounds. This served as a huge turning point in my life and further enabled me to learn how to work calmly under pressure and during any stressful situation.
Selected Contributions:
Client liaison regarding the needs of the client
Management of the entire printing department
Operations of complex and large machines like; printers, cotton and binding
Financial tasks relating to invoicing’s
personal Interests
Networking
Travelling
Spiritual work
Exploring life
Contact this candidate