Customer Service Non-Emergency Medical
Resume:
Cordero Walls
****.******@*****.***
Objective
To obtain a position that will utilize my skills to help the company achieve its goals
and provide me with advancement opportunities. (Full Time or Part Time)
Assets to your Company
Hard Working, Dedicated, Detail Oriented, Quick Learner, Optimistic, Energetic,
Independent Worker, Ability to work in Fast-Paced Environment, Self-Motivated
Experience
Golden Diner - Food Services
E & ES-Employment Placement Services
Spring 2024 - Spring 2025
•Prepare and serve food according to restaurant standards.
•Maintain cleanliness of kitchen, dining, and prep areas.
•Assist with stocking, inventory, and restocking supplies.
•Follow health and safety guidelines at all times.
•Support team with food prep and customer service as needed.
Modivcare Customer Service
D&M Productions Work at home
Fall 2021 - Summer 2023
•Answer inbound calls to schedule non-emergency medical transportation.
•Verify client eligibility and appointment details.
•Provide accurate information on ride status and policies.
•Document all customer interactions in the system.
•Handle complaints or issues with professionalism and empathy.
Food Runner
Harry Caray's, Water Tower Place Chicago IL
Spring 2022 - Winter 2022
•Deliver food orders from the kitchen to guests quickly and accurately.
•Ensure food is presented neatly and matches customer orders.
•Assist servers with table maintenance and guest needs.
•Communicate clearly with kitchen and front-of-house staff.
•Keep service areas clean and stocked throughout the shift.
Startek (Remote Work)
Chicago IL - Covid testing customer service
June 2021 - July 2021
•Answer calls and emails about COVID test orders and results.
•Help customers schedule testing appointments.
•Provide clear instructions for at-home test kits.
•Troubleshoot issues with delivery or registration.
•Keep accurate records of all customer interactions.
Titan Security -
Willis Tower Chicago, IL
April 2021- June 2021
•Monitor and control access to the premises by verifying identification.
•Observe surveillance systems and security alarms.
•Perform routine security checks of the building interior and perimeter.
•Respond to emergencies and incidents following established protocols.
•Maintain detailed daily activity reports and incident documentation
iOS Technical Support Advisor
KellyConnect-Las Vegas, NV
Spring 2019 - Spring 2020
•Assist customers with apple related hardware/software issues
•Handle customer account
•Provide telephone customer service
•Provide troubleshooting options for customer hardware
•Provide information on services provided by Apple
Sutherland Global Services - Las Vegas
USAA Automobile Insurance. Member Service Representative
Summer 2017 - Spring 2019
•Handle sensitive account information.
•Provide customer service for auto insurance policies.
•Licensed and appointed in 17 states to transact insurance.
•Handle billing inquiries.
•Provide detailed information regarding insurance.
Sykes Enterprises - Las Vegas
PlayStation Social Media Agent
Summer 2015 - Spring 2017
•Handle the @AskPlayStaton Twitter account with over 1.5M followers.
•Coordinate with the PlayStation Social Media team in El Salvador.
•Maintain a daily/weekly quota of tweets sent to consumers.
•Provide troubleshooting options for consumers experiencing issues.
•Assist Customers with their PlayStation Network accounts.
•provide information about services offered by PlayStation
•process payments/handle account details
•Provide troubleshooting for PlayStation related issues.
•Handle multiple consumer cases simultaneously.
AT&T Customer Service Specialist
Customer Service Agent
Fall 2014 - Summer 2015
•Assist Customers with their wireless accounts
•provide information about services offered by AT&T
•process payments/handle account details
•Setup and activate mobile phones and devices for customers.
•Provide troubleshooting for electronic devices
•Place equipment orders for customers
Wal-Mart (Part Time)
Electronic Sales Associate
Spring 2014 - Fall 2014
•Assist Customers with Electronics
•Operate The Cash Register
•Provide excellent customer service
•Zone and organize the department floor
•Setup and activate mobile phones and devices for customers.
•Provide troubleshooting for electronic devices
•Handling secured merchandise
•Able to lift 50+ lbs.
Target Corporation (Seasonal)
Logistics - Flow Team Member
Fall 2013 - Spring 2014
•Unload merchandise from truck
•Lift large boxes up to 50+ lbs
•Deliver boxes to designated departments
•Operate trash compactor & cardboard baler
•Stock merchandise onto the sales floor
Terrance Pitts Photography
Freelance Graphic Designer
Spring 2008 - Summer 2012
•Designing logos for upstarting companies.
•Designing & Printing print media (Flyers, Business cards, etc)
•Photo Retouching and Design for professional distribution
•Conceptualizing and Implementing Special Effects for video projects
Digital Development Corp - Chicago
Freelance Graphic Designer/Web Developer
Fall 2008 - Spring 2012
•Designing logos for upstarting companies.
•Designing & Printing print media (Flyers, Business cards, etc)
•Photo Retouching and Design for professional distribution
•Conceptualizing and Implementing Special Effects for video projects
•Design graphical banners for websites
•Designing and maintaining websites
Carson Pirie Scott (Seasonal)
Dock Associate
Summer 2008 - Fall 2008
•Unload merchandise from truck
•Lift large boxes up to 50+ lbs
•Deliver boxes to designated departments
•Operate trash compactor & Baler
•Responsible for front of store operations, including opening and closing.
Little Black Pearl Art & Design Center
Internship/ Graphic Designer
Fall 2002 - Fall 2005
•Designing & Printing print media (Flyers, Business cards, etc)
•Photo Retouching and Design for professional distribution
•Conceptualizing and Implementing Special Effects for video projects
•Design character concept art and for video game projects
•Design graphical banners for websites
//Education
Columbia College Chicago
Game Art & Graphic Design
Contact this candidate