Customer Service Food Safety
Resume:
Yanique Joseph
Orlando, FL *****
********@*****.***
Professional Summary
Motivated, reliable and multi-talented, with excellent communication skills and a passion for providing outstanding customer service. Seeking to contribute to a dynamic team while ensuring high-quality service and maintaining a positive work environment. Authorized to work in the US for any employer
Work Experience
Assistant Manager
Popeyes-Jacksonville, FL
July 2024 to April 2025
• Supervised daily operations for a high-volume quick-service location.
• Maintained food quality and cleanliness to exceed local health department standards.
• Increased drive-thru speed by 20% by reorganizing staffing structure during peak hours.
• Resolved customer complaints quickly and professionally, improving customer satisfaction scores.
• Prepare food items according to company recipes and food safety standards.
• Assist in restocking inventory and keeping supplies well-organized
• Processed customer orders and managed cash, credit, and debit transactions. DoorDash Delivery Driver
DoorDash
June 2019 to September 2024
• Completed an average of 30 deliveries per day with 99% on-time rate
• Maintained a customer rating of 4.8 stars by ensuring timely, accurate, and friendly service
• Handled high-volume orders during peak times and special promotions
• Used mobile applications to accept orders, navigate routes, and communicate with customers
• Adhered to traffic laws and safety regulations
Chef
Food and Fire BBQ-Johnson City, NY
November 2021 to July 2024
• Preparing and plating menu items to quality standards
• Efficiently manage grill, flat top, fry stations and workflow throughout the workday
• Menu knowledge, knife skills, and sanitation protocols
• Proficient in working efficiently under pressure to meet tight deadlines
• Restocking all menu items using FIFO and other safety procedures
• Prep menu items as needed for service
• Expo orders to provide a smooth and steady dining experience Store Manager
The Halal Guys-Vestal, NY
June 2017 to September 2021
• Supervised daily operations of a high-volume restaurant serving over 500 guests daily.
• Recruited, trained, and managed a team of 20+ employees, improving staff retention by 30%.
• Increased sales by 15% through upselling techniques, improved guest service, and local marketing strategies.
• Ensured food safety compliance and cleanliness according to health department guidelines.
• Managed scheduling, inventory, and payroll using POS and restaurant management systems.
• Prepare and cook chicken and beef gyro according to established food safety and quality standards.
• Cut, dice, and prepare vegetables for the line, ensuring freshness and consistent presentation.
• Operate and maintain the deep fryer safely and efficiently during food service operations. Supervisor
MAS-Syracuse, NY
April 2015 to May 2017
• Facilitated non-emergency medical transportation for Medicaid enrollees, ensuring timely scheduling for doctor appointments.
• Reviewed transportation forms and Medicaid policy details with enrollees to ensure compliance and understanding.
• Collaborated with medical providers to coordinate patient transportation logistics.
• Managed real-time trip reassignment from transportation providers to ensure uninterrupted service.
• Handled a high-volume call center environment, averaging 70–90 calls per day.
• Accurately logged all client and provider interactions and trip details into the MAS (Medical Answering Services) system.
Team Member
Shake Shack-New York, NY
February 2012 to March 2015
• Prepared and served sandwiches and burgers in a high-volume kitchen.
• Mixed and served milkshakes and frozen custard concretes to order.
• Cleaned and restocked kitchen equipment, including grills, milkshake machines, custard fridges, and sauce pumps.
• Operated flattop grill to cook hamburgers, hotdogs, and chicken to safety and quality standards.
• Cooked and portioned fries and sides for service.
• Cross-trained and worked efficiently across all kitchen stations.
• Performed back-of-house dishwashing duties to maintain cleanliness and workflow.
• Provided front-of-house customer service by taking and processing guest orders.
• Maintained cleanliness of the dining area and service counters through routine FOH cleaning. Education
GED
Glenmont Job Corps Academy - Glenmont, NY
2011 to 2012
Skills
• Retail Sales
• Computer skills
• Sales
• Meal preparation
• Communication skills
• Driving
• Kitchen Experience
• Restaurant Experience
• Culinary Experience
• Cleaning Experience
• Cash Handling
• Kitchen Management Experience
• Baking
• Cake decorating
• Food preparation
• POS
• Store Management Experience
• Food industry
• Cooking
• Cash register
• Merchandising
• Food Safety
• Guest Services
• Meal Preparation
• Food Handling
• Time management
Certifications and Licenses
ServSafe
Contact this candidate