Customer Service Travel Agent
Resume:
Madeline Silva
Management Sales Customer Service & Software
Lancaster, CA 93536
***********.***@*****.***
To obtain a position in your company in a professional atmosphere that will utilize my skills and experience to promote opportunities for professional growth while making positive contributions to your organization. I’m a very hands on, Fast, organized multitasker.
Willing to relocate to: Las Vegas, NV
Authorized to work in the US for any employer
Work Experience
Remote Corporate Travel Agent
CI Azumano Travel-Lancaster, CA
February 2024 to Present
Fully trained multiple GDS systems such as Sabre, Gallio,Apollo, Travelport +, etc, I assist The whole State of California Corporate & Government accounts in taking business trips or any type of reservations to a different destination. I assess my clients' needs, budgets, likes and dislikes to make appropriate recommendations for all travel needs.
Remote Healthcare Representative
Centene-Lancaster, CA
October 2023 to February 2024
Embodies the service vision, objectives, and values of the organization by acting as a service expert for prospective Client NC Medicare beneficiaries. Provides assistance to Medicare beneficiaries during the Annual Enrollment Period by enrolling them by phone into Medicare plans. This role will be the 1st level of communication with Medicare applicants and they will be confirming the application details and then transferring the customer to an enrollment specialist. Uses enrollment scripts to assist beneficiaries in applying for Medicare plans by phone
• Accesses the Client NC producer dashboard to enroll via the PABOL system
• Documents calls using Salesforce CRM
• Available in inbound call queues in Genesys specifically related to submitting applications by phone
• Adheres to compliance requirements during the application submission process
• Will utilize expert keying and listening skills to ensure accuracy of information submitted to CMS CSR - Customer Service Representative
CONTRACTORS WARDROBE-Santa Clarita, CA
August 2023 to October 2023
• Provided high quailing experience in customer service, sales, and other related fields.
• I had great ability to build rapport with clients.
• Stayed on task by great prioritizing and multitasking skills.
• Keeping a positive and professional demeanor at all times.
• Excellent written and verbal communication skills
• Computer familiarity and well skilled in different computer softwares and systems.
• To manufacture products and service the customers better than anyone in the CSR industry.
• FULLY TRAINED in Epicor, Mitel, Ignite, Doclink etc. Sales Director Front Desk
THE CAMP TRANSFORMATION CENTER-Palmdale, CA
March 2023 to July 2023
I assisted in greeting and checking people in for class while dealing with membership billing. I handled, selling, inputting and scanning memberships. I would edit each new contract. In charge of creating and communicating sales goals and ways to achieve those goals. In addition, prepare sales reports, build mutually beneficial relationships,
Real Estate Assistant
Evans Family Consulting-Lancaster, CA
March 2023 to July 2023
Temp project, helped and assist clients whose home are under foreclosure. Providing them with knowledge and assist on how to deal with the foreclosure property and up coming auction. Travel consultant - Travel & Booking Agent
Corporate Travel Management-Palmdale, CA
November 2019 to September 2021
Fully trained in 2 GDS systems such as Sabre and Apollo. I assist persons interested in taking vacations, business trips or any type of visits to a different destination. I assess my clients' needs, budgets, likes and dislikes to make appropriate recommendations.
Store Manager
Yoshinoya and Boba Time-Lancaster, CA
May 2014 to October 2019
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Received, inspected and logged all products for accuracy of shipment, temperature and quality. Ability to handle large amount of cash.
Loan Advisor
LendingClub-Las Vegas, NV
December 2018 to May 2019
Customer service, trouble shooting, and assisting with current and new loan accounts. Evaluating credit worthiness by processing loan applications and documentation within specified limits. Interviewing applicants to determine financial eligibility and feasibility of granting loans. Determining all applicable ratios and metrics and set up debt payment plans.
Barista Cashier
Starbucks-Las Vegas, NV
September 2018 to December 2018
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Maintained supply levels in counter and customer areas to meet typical demands. Education
Diagnostic Medical Sonographer
College of Southern Nevada - Las Vegas, NV
August 2018 to January 2019
High School Diploma
Assurance Learning Academy - Lancaster, CA
August 2014 to March 2018
Skills
• Microsoft outlook (5 years)
• Word (5 years)
• Inventory
• Multitasking (5 years)
• Call Center (4 years)
• Customer Service
• Sabre (4 years)
• Computer Skills (4 years)
• Bilingual (10+ years)
• Inventory Control
• Upselling
• Recruiting
• HR sourcing
• Supervising experience
• Mentoring
• Sales
• Marketing
• Digital marketing
• Hotel experience
• Travel planning
• Customer service
• Communication skills
• Microsoft Office
• Organizational skills
• Computer skills
• Time management
• ICD-10
• CPT coding
• Medical billing
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