Technical Support Customer Service

Serat Mushref

Queens, NY ***** 929-***-**** ***************@*****.******** Work Authorized No Visa Sponsorship Required

Key Skills

·Office administration

·Effective Communication

Computer Skills: Microsoft Office (Word, Excel, PowerPoint), Photoshop,

Language Skills: English, Persian, Pashto, Hindi

EDUCATION

High School Diploma

•Provided exceptional service by addressing customer inquiries, resolving complaints, and offering product or service support via phone, email, and in-person interactions.

•Handled customer accounts, processed orders, and assisted with billing or technical issues to ensure customer satisfaction.

•Identified customer needs and recommended appropriate solutions or products, contributing to increased customer retention and satisfaction.

•Maintained accurate records of customer interactions, transactions, and feedback in the company’s database.

•Collaborated with internal teams, including sales, technical support, and management, to streamline the resolution of customer issues.

•Consistently met or exceeded performance metrics, including response time, customer satisfaction ratings, and issue resolution efficiency.

PROFESSIONAL DEVELOPMENT/AFFILIATIONS

•Security training

•Customer Service

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