Grocery, pick packer, load/unload, counter balance
Resume:
Robert Quinones
Mount Vernon, NY *****
****************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Residential Aid
Children’s Rescue Fund-New York, NY
January 2022 to Present
Maintains visibility to residents by wearing ID badge and inspects site through regular tours of the property. Screens all clients and visitors that enter to the facility. Enforces and educates clients on CHI, site and DSS policies, regulations, and rules with residents. Reviews video cameras and monitors area consistently. Provides limited crisis intervention and de-escalation to residents, when necessary, until CHI professional staff Case Managers, Program Managers or Director of Emergency Housing can be contacted and/or intervene. Contacts supervisor and/or the proper authorities as needed. Maintains appropriate documentation accurately throughout shift, i.e., turn-over, census, logs, incident reports, case notes, etc. Conducts inspections in accordance with OTDA/DSS standards by physically entering each unit to ensure proper attendance is recorded. Accepts resident referrals and reviews rules and regulations with new arrivals including but not limited to the rule of 2 bags per person upon intake.
Submits all internal and external reports in a timely and correct manner as required by funding agencies and/or (logs, notes, incident reports). Maintains logs, office, and site in an orderly fashion. Informs Building Superintendent of work site’s physical condition (i.e. dangerous conditions, possible repair needs, supply needs, etc.). Preps vacant units for new placements. Maintains proper usage of cleaning supplies and inventory. Facilitates and documents evacuation procedures, ( i.e. fire drills) as directed. Preform administrative and reception duties at front desk when needed. At the direction of CRF staff, acts as a liaison between the agency and the community at large. Other duties may be assigned by management as needed to ensure the successful operation of the program. OSHA Certified Forklift Operator
Atwood’s Lobster-Spruce Head, ME
June 2022 to January 2023
Receiving and storing: Unloading deliveries of lobster and crab from 18 wheelers and stacking crates for storage
Shipping: preparing orders and loading good for order onto trucks Maintaining Inventory: Tracking fulfillment of customer and vendor orders Safety: Checking loads are secure and performing equipment checks and basic maintenance Checking truck manifests and bills of lading, and completing forms Hostess/Cook
Lion’s Den Tavern-Waterville, ME
April 2019 to January 2022
Greeting guests as they enter and putting them on a waiting list as necessary. Providing guests with menus and answering any initial questions. Seating guests at tables or in waiting areas. Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers. Engaging with guests to ensure they're happy with food and service. Responding to complaints and helping to resolve them. Answering phone calls, taking reservations and answering questions. A knowledge of the menu. Helping with other positions in the restaurant as needed. Cook / prepare the provided menu items. Sanitize food preparation and serving areas. Cook and season food according to recipes. Test foods before servicing in order to determine if they have been sufficiently cooked – methods employed for this purpose involve smelling, tasting, or piercing them with utensils. Prepare, arrange, and serve food to waiters for distribution. Get customers’ orders and prepare food according to specification. Package foods for serving workers to deliver to customer. Ensure that the equipment are always in the right condition; report to the employer when any fault occurs. Keep work areas clean and monitor oven temperatures.
Assistant Manager
Taco Bell-Waterville, ME
August 2018 to April 2019
Taking care of the business aspect of the restaurant. Training and supervising allotted staff. Ensure food safety measures are always adhered to. This includes sanitary regulations set by the State and National governments. Scheduling workforce to ensure the restaurant always has enough bandwidth to accommodate customers. Taking ownership of budgets to maximize profits without compromising on quality. Addressing customer feedback and complaints. Payroll management. Inventory management. Preparing efficiency reports that will throw light on the age-old questions of
“what is good, what is bad, and what can be better” aspects of the business. Manage staff, including staff scheduling, payroll management, complaint resolutions, and dispute dissuasion. Establish SOPs in his/ her own capacities to ensure maximized output without compromising quality. Host daily catch-ups to ensure no stone is left unturned from the start of the day to end of day operations. Generating efficiency and attrition reports. Ensuring costing is controlled to ensure maximized profits. Customer complaints and discussing them with the concerned department to ensure conflict resolution. Deli Clerk
Stop and Shop Supermarket-Stamford, CT
October 2017 to August 2018
Customer service:Providing excellent customer service, answering questions, and helping customers checkout
Product preparation:Slicing meats and cheeses, making sandwiches, and preparing hot dishes Display organization:Ensuring deli display cases are organized and stocked with fresh food Inventory management:Weighing and pricing products, and recording inventory Special orders:Preparing special orders and ensuring customers are satisfied with the end product Sanitation:Maintaining the work area clean and sanitized, and ensuring compliance with health and safety regulations
Communication:Communicating customer preferences and special requests to the deli team, and communicating temperature breakdowns to supervisors Deli Associate
Heidi's Brooklyn Deli-Auburn, ME
March 2015 to August 2017
Education
Associate of Applied Science in Commercial Cooking & Baking CUNY Kingsborough Community College - Brooklyn, NY April 2012 to August 2014
Skills
• Food Safety (10+ years)
• Kitchen Management Experience (5 years)
• Culinary Experience (10+ years)
• Supervising Experience
• Catering
• Conflict Management
• Social Work (2 years)
• Restaurant Management (5 years)
• Food preparation
• English
• Restaurant experience
• Supervising experience
• Customer service
• Knife skills
• Hospitality
• Communication skills
• PIT
• Team management
• PIV
• Pallet jack
• Forklift
• Kitchen Experience
• Dishwashing
• Materials Handling
Certifications and Licenses
Adult and Pediatric First Aid/CPR/AED
May 2023 to May 2025
American Red Cross Training Services Adult and Pediatric First Aid/CPR/AED NYC Department Of Health & Mental Hygiene Food Handler Certification March 2013 to Present
ServSafe Food Protection Manager Certification
February 2021 to February 2026
ServSafe Food Handlers Certification
April 2013 to April 2016
Sit down counterbalance, Pallet Jack Certification Raymond Forklift Operator Program
June 2024 to June 2027
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