Support Assistant Operations
Resume:
Alex Robinson
****.**********@*******.***
Objective:
Dependable and quick-learning professional with extensive knowledge gained from ongoing education and diverse experiences. I am seeking an opportunity to contribute to an organization by enhancing organizational efficiency and providing high-quality member care.
Professional Background
Mortgage Operations Support Assistant; Pensacola, Florida
Navy federal Credit union / November 2024- Present
Fundamental level of computer literacy skills, navigating multiple screens and PC application, and adapting to new technologies.
Receptive to feedback and able to make necessary improvements.
Regular and predictable attendance.
Drives initiative for individual development.
Ability to exercise initiative and use good judgement to make sound decisions.
Ability to review loan applications and have Doc review and File reviews issued with little to no errors.
Stays up to date with policy and guideline changes.
Demonstrates effective communication skills with peers, leadership, and outside business units.
Demonstrates commitment to organizational success and NFCU guiding principles.
Meets business unit requirements for production and performance.
Progressive knowledge to request, review, and verify documentation for mortgage applications.
Frontend checkout TA; Pensacola, Florida
Walmart May 2021-September 2024
Engage with customers throughout the checkout process, utilizing the POS system to accurately process transactions and accept various payment methods, including cash, checks, and cards.
Count cash drawers at the beginning and end of each shift to ensure accuracy and provide sufficient change for daily operations.
Package items appropriately and provide exceptional customer service by assisting with the transport of purchases to baskets and/or vehicles.
Maintain productivity during slower periods by assisting in various areas of the store and engaging with customers to enhance their shopping experience.
Perform heavy lifting as necessary to assist with the movement and organization of items in the warehouse and stockroom.
Monitor different areas of the store to ensure product displays are well-arranged and uphold cleanliness standards through various cleaning duties.
Sales Associate, Pensacola Fl
Publix Super Market June 2019-September 2019
Interact with customers throughout check out, use POS system to ring up items and accept various payment methods like cash, check and cards.
Count cash drawers at the start and end of each shift to maintain accuracy and adequate change for daily operations.
Bag items appropriately and go the extra mile by assisting customers with transporting to baskets and/or vehicles.
Remain productive during slower periods, by helping different areas of the store and connecting with customers.
Perform heavy lifting while assisting with moving and organizing items from warehouse/stockroom.
Closely monitor different areas of the store, make sure displays are arranged neatly and perform different cleaning duties.
Crew Member; Pensacola, Florida
Freddy’s Frozen Custard & Steakburgers January 2021-April 2021
Welcomed guests warmly upon their arrival, promptly attending to their needs and processing various forms of payment.
Maintained a comprehensive understanding of available products to provide informed suggestions and promote upselling when appropriate.
Effectively communicated with kitchen staff to ensure accurate assembly of orders, including accommodating special requests.
Engaged patiently with guests to address their concerns and resolve issues amicably.
Frequently recognized for delivering exceptional service, ensuring guests enjoyed a positive experience during their visit.
Assisted in the training and development of new employees regarding their job responsibilities.
Proactively managed cleanliness throughout the restaurant, including both the front of house and behind the counter.
Education
High School Diploma
Pensacola Catholic High School Pensacola, FL Graduation Date: May 2024
Skills and Training
FDLE CJIS Level II Training-Security Awareness
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