Project Management Manager

MAILTO: ***********@*****.*** • +1-970-***-**** LINKEDIN.COM/IN/GINNETTE-VASILIU-81856839

GINNETTE VASILIU

Engineering Program and Project Management Professional

PROFESSIONAL SUMMARY

Results-oriented Engineering Leader with over 12 years of experience managing complex projects and programs across technical domains through Project Management Fundamentals. Proven expertise in leading cross-functional teams, driving new product introductions, product improvements, and implementing Agile methodologies. PMP certified with a Master’s in Project Management, dedicated to fostering team development and achieving strategic business objectives. Fifteen plus years of experience leading global support center operations, governance framework and quality initiatives within diverse technology environments. Passionate about developing future generations of technical professionals through coaching and mentoring.

NASA R&D CAPSTONE

ASU-NASA

Spearheaded the development of a software application (Front end (HTML, Angular) - Back end (Python, MySQL) to analyze asteroid characteristics, collaborating closely with a team of computer scientists.

Managed comprehensive documentation in compliance with NASA protocols, ensuring accurate record-keeping and project transparency.

Implemented Scrum methodology and the Software Development Life Cycle (SDLC), enhancing project efficiency and team collaboration.

Achieved a remarkable 90% accuracy in mineral identification, significantly contributing to the mission's research objectives.

EMPLOYMENT HISTORY

DIRECTOR OF PROJECT MANAGER

ENGINEERING MANAGER / OPERATIONSJan 2016 - Jan 2024

Alintec Group Technology

Led the assessment and delivery of multiple projects for new products and improvement as customized SaaS solutions, achieving a 25% increase in operational efficiency through effective project scope definition and client and stakeholder alignment ensuring flawless delivery.

Established governance framework and compliance with regulatory standards implementing best practices and standards for project and program management, ensuring a risk management, communication management, monitoring and controlling the critical success factors and adherence to appropriate methodologies.

Fostering a culture of continuous improvement within the Project Management Office and project managers providing mentoring, coaching and career development.

Strategically prioritized software development projects, effectively managing timelines to deliver high-quality solutions while adhering to budget constraints and client expectations.

Cultivated robust client relationships, resulting in a 30% increase in client retention through tailored operational recommendations and tools that enhance operational effectiveness and drive business success.

Focused on the professional growth of team members through mentorship and career development initiatives, enhancing team performance and job satisfaction.

Directed a cross-functional team of managers, developers, and engineers, promoting collaboration and innovation, removing blockers to achieve project goals and meet client demands.

SR. SUPPORT CONTACT CENTER MANAGERNov 2013 - Jul 2015

Zenith Education Group

Directed a team of 9 managers and over 180 representatives, aligning team objectives with business goals, achieving a 20% increase in service delivery performance through strategic oversight and quality initiatives. Recruit, train, and oversee 'go-live' operations.

Align team goals with business objectives, monitoring performance and setting targets.

Drive and support quality projects, ensuring best practices are followed.

Deliver productivity and utilization reports, conduct performance evaluations, and provide feedback.

Promote a sales-focused culture to boost employee motivation and satisfaction.

Ensure transparency through ongoing communication and detailed service reports.

Maintain professionalism and ensure teams comply with company policies and procedures.

DIRECTOR OF PROJECTS / BUSINESS DEVELOPMENTMay 2009 - Jun 2013

Costa Rica Travel Experts

Supervised and provided guidance to project managers as a Director of Projects.

Implemented Agile methodologies across project teams, streamlining processes and reducing project delivery times.

Led a team of software engineers, designers, and operations leaders to develop a new company.

Customized an ERP system and an online reservations system to meet specific business needs.

Supported the implementation of a recognition and incentive program for the contact center staff.

Developed a recruiting plan for supplementary departments.

Managed the company portfolio, optimizing results and resources in a matrix environment.

Contributed to company processes and standardizations.

OPERATIONS TOWER MANAGERAug 2008 – Sep 2009

Hewlett Packard IPG Global Solution Center

Mentored and coached IPG Team managers, enhancing team performance and achieving a 15% improvement in customer satisfaction metrics.

Identified inefficiencies and recommended process improvements.

Coordinated with quality control on metrics and growth plans.

Focused on customer satisfaction, first contact resolution rate, average speed of answer, cost per contact, and employee satisfaction.

Encouraged a global cultural environment.

TRANSITION MANAGERDec 2005 - Aug 2008

Hewlett Packard Global Solution Center

Managed the development project for the Global Solution Center in Costa Rica.

Recruited and hired 300 to 600 technical agents with diverse skills.

Defined project goals and monitored task progress.

Collaborated with cross-functional teams to meet hiring requirements and schedules.

Recruited for various positions across multiple cities.

Developed creative recruiting strategies to meet staffing needs.

Directed the development of a new employee evaluation system to expedite technical assessments.

Focused on enhancing employee technical knowledge and competencies.

Trained and coached new hires to build high-performing teams.

ISS-CS TEAM MANAGERAug 2005 - Jan 2006

Hewlett Packard Global Solution Center

Coached and developed team members to meet performance goals.

Led regular team meetings.

Collaborated with quality control on metrics and improvement plans.

Focused on customer satisfaction and first contact resolution rate.

Managed escalations and problem resolution.

Analyzed processes for improvement and developed career paths.

Supervised schedules and encouraged a global cultural environment.

EDUCATION

ARQUITECTURE AND SYSTEM ENGINEERING: MODELS AND METHODS TO MANAGE COMPLEX SYSTEMS

Massachusetts Institute of Technology (MIT) 2025

BS ENGINEERING MANAGEMENT TECHNOLOGY

Arizona State University USA

MASTER IN APPLIED IS/IT PROJECT MANAGEMENT

Villanova University USA

BS INDUSTRIAL ENGINEERING

University Fidelities (not graduated)Costa Rica

CERTIFICATIONS

PMP CERTIFICATION2024

PMI

ITIL FOUNDATIONS

New Horizons

SKILLS

Project Management, Product Manager, System Engineering, Agile, Scrum, SDLC, Leadership, Change Management, Six Sigma, ITIL, DevOps, Data Analysis, Process Mapping, Quality Assurance, Strategic Planning, Team Management, Financial Management, SQL, Java, JIRA, ASANA.

LANGUAGES

English (Advance), Spanish (Native).

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